Luc Posted October 3, 2022 Share Posted October 3, 2022 (edited) I can't seem to replicate it yet myself, but a large number of my customers have this as their phone numbers (see attached pic). some of them are my friends who had a number there before, but now has this.. New customers who sign up are REQUIRED to enter their phone number, but get this when they put through their first web order. As a concequence, when i get new emails with their orders, the email data ends at their address (gets corrupted when it tries to read their phone number), and the details of what they ordered is no shown (see other pic attached). I can't be the only one that this happens to? any help? Edited October 3, 2022 by Luc added picture Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 4, 2022 Share Posted October 4, 2022 "but now has this" Did you upgrade CubeCart recently? If so, from what to what version? Has anything else been customized? A language phrase?, a skin template?, an email template? Quote Link to comment Share on other sites More sharing options...
Luc Posted October 4, 2022 Author Share Posted October 4, 2022 (edited) I updated to the newest cubecart version (from 6.4.5 to 6.4.7) on Aug 28th and the latest paypal update (1.7.2) in July. I do not have a modified skin template or email template. Issues started on September 1st.. I have done no modifications to my website since last spring. Edited October 4, 2022 by Luc Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted October 4, 2022 Share Posted October 4, 2022 Please see https://support.cubecart.com/hc/en-gb/articles/360006071537-How-do-I-get-PayPal-Commerce-to-return-a-phone-number-for-the-customer- Quote Link to comment Share on other sites More sharing options...
bsmither Posted October 4, 2022 Share Posted October 4, 2022 If intended to be so, please mention this support link is behind a support paywall. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted October 4, 2022 Share Posted October 4, 2022 When the phone number is missing it should show a link to the helpdesk article. Hence the <a href=" in the field. It's not working. There is no support paywall. Quote Link to comment Share on other sites More sharing options...
Luc Posted October 4, 2022 Author Share Posted October 4, 2022 38 minutes ago, Al Brookbanks said: Please see https://support.cubecart.com/hc/en-gb/articles/360006071537-How-do-I-get-PayPal-Commerce-to-return-a-phone-number-for-the-customer- Argh!. That's a tease.. If possible Al, would you be able to copy/paste or screenshot the article in a PM for me? Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted October 4, 2022 Share Posted October 4, 2022 You can't see it? Oh it was only visible when signed in. I changed it just now. Annoying.. it's been like that two years unintentionally. Quote Link to comment Share on other sites More sharing options...
Luc Posted October 4, 2022 Author Share Posted October 4, 2022 Thank you Very much Al. Mine was set to "OFF". I changed it to "ON (Required)". If I understand correctly, when the checkout happens, the customers will be required to enter a phone number every time they make a transaction. Will this number update what they have in their profile on my website? or simply for that 1 transaction? Thank you in advance. Luc Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted October 4, 2022 Share Posted October 4, 2022 Thats right Quote Link to comment Share on other sites More sharing options...
Luc Posted October 4, 2022 Author Share Posted October 4, 2022 22 minutes ago, Al Brookbanks said: Thats right Sorry.. could you clarify? Will this number update what phone number they have in their profile on my website or simply for that 1 transaction? Sorry to be a bother, your time is much appreciated. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted October 4, 2022 Share Posted October 4, 2022 Only new transactions will get a phone number. 1 Quote Link to comment Share on other sites More sharing options...
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