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Upgraded to 6.4.7 now getting 505 error


MarlineSim

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I have never seen that error before.

For your browser, press F12 on the keyboard. This should bring up the browser's Developer Tools. View the Network tab.

Now, request your site's homepage.

The GET request should show. On that same line will be the response code. Click on that line, and a new section should open with all the details of the request and response.

See if there is any more info (Headers section) explaining why the 505.

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  1. Thank you for your response, this is what it is showing.
  2. Request URL:
    1. Request Method:
      GET
    2. Status Code:
      500 Internal Server Error
    3. Remote Address:
      66.198.240.12:443
    4. Referrer Policy:
      strict-origin-when-cross-origin
  3. Response
    HeadersView source
    1. Connection:
      close
    2. Content-Length:
      0
    3. Content-Type:
      text/html; charset=UTF-8
    4. Date:
      Fri, 25 Nov 2022 18:42:38 GMT
    5. Server:
      Apache
    6. Set-Cookie:
      CCS_12C8F7A3D5=6b4195e096c512c465f1a25c454cdb7a;Expires=Friday, 02-Dec-2022 11:42:38 MST;Domain=.peabodysairbrush.com;Path=/;SameSite=;Secure;HttpOnly
    7. Strict-Transport-Security:
      max-age=63072000; includeSubDomains
    8. Vary:
      User-Agent
    9. X-Content-Type-Options:
      nosniff
    10. X-Frame-Options:
      SAMEORIGIN
    11. X-Powered-By:
      PHP/7.1.33
  4. Request HeadersView source
    1. Accept:
      text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
    2. Accept-Encoding:
      gzip, deflate, br
    3. Accept-Language:
      en-US,en;q=0.9
    4. Cache-Control:
      max-age=0
    5. Connection:
      keep-alive
    6. Cookie:
      CCS_12C8F7A3D5=6b4195e096c512c465f1a25c454cdb7a; CC_12C8F7A3D5=fe8317fd0d9c8456af853dcc34f0a81b
    7. DNT:
      1
    8. Host:
      peabodysairbrush.com
    9. sec-ch-ua:
      "Google Chrome";v="107", "Chromium";v="107", "Not=A?Brand";v="24"
    10. sec-ch-ua-mobile:
      ?1
    11. sec-ch-ua-platform:
      "Android"
    12. Sec-Fetch-Dest:
      document
    13. Sec-Fetch-Mode:
      navigate
    14. Sec-Fetch-Site:
      none
    15. Sec-Fetch-User:
      ?1
    16. sec-gpc:
      1
    17. Upgrade-Insecure-Requests:
      1
    18. User-Agent:
      Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Mobile Safari/537.36
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The response from the site is (for me) a 500 Error (not 505).

I also get a cookie, which was set by CubeCart. So we can say that the web server did start PHP and executed the index.php script, and CubeCart did its thing up to some point after making a cookie available.

So, if, in Cpanel, you can find a PHP error_log file, or maybe a web server error log, there might be the reason for the problem.

If there is no error log to be found in Cpanel, please see:

https://forums.cubecart.com/topic/51550-how-to-create-the-error-log/

 

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Fatal error: The file /home/peabodys/public_html/modules/plugins/file_upload/hooks/class.gui.css.php was encoded by the ionCube Encoder for PHP 5.6 and cannot run under PHP 7.1 or later. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 7.1. in Unknown on line 0

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