MarlineSim Posted November 25, 2022 Share Posted November 25, 2022 I upgraded to 6.4.7 received an error, and no new admin login info after install. So I restored to 6.4.4, and I still can't long in to admin, or access the home page, still getting error. Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 25, 2022 Share Posted November 25, 2022 I have never seen that error before. For your browser, press F12 on the keyboard. This should bring up the browser's Developer Tools. View the Network tab. Now, request your site's homepage. The GET request should show. On that same line will be the response code. Click on that line, and a new section should open with all the details of the request and response. See if there is any more info (Headers section) explaining why the 505. Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted November 25, 2022 Author Share Posted November 25, 2022 Thank you for your response, this is what it is showing. Request URL: https://peabodysairbrush.com/ Request Method: GET Status Code: 500 Internal Server Error Remote Address: 66.198.240.12:443 Referrer Policy: strict-origin-when-cross-origin Response HeadersView source Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 Date: Fri, 25 Nov 2022 18:42:38 GMT Server: Apache Set-Cookie: CCS_12C8F7A3D5=6b4195e096c512c465f1a25c454cdb7a;Expires=Friday, 02-Dec-2022 11:42:38 MST;Domain=.peabodysairbrush.com;Path=/;SameSite=;Secure;HttpOnly Strict-Transport-Security: max-age=63072000; includeSubDomains Vary: User-Agent X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-Powered-By: PHP/7.1.33 Request HeadersView source Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9 Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.9 Cache-Control: max-age=0 Connection: keep-alive Cookie: CCS_12C8F7A3D5=6b4195e096c512c465f1a25c454cdb7a; CC_12C8F7A3D5=fe8317fd0d9c8456af853dcc34f0a81b DNT: 1 Host: peabodysairbrush.com sec-ch-ua: "Google Chrome";v="107", "Chromium";v="107", "Not=A?Brand";v="24" sec-ch-ua-mobile: ?1 sec-ch-ua-platform: "Android" Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: none Sec-Fetch-User: ?1 sec-gpc: 1 Upgrade-Insecure-Requests: 1 User-Agent: Mozilla/5.0 (Linux; Android 6.0; Nexus 5 Build/MRA58N) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Mobile Safari/537.36 Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 25, 2022 Share Posted November 25, 2022 The response from the site is (for me) a 500 Error (not 505). I also get a cookie, which was set by CubeCart. So we can say that the web server did start PHP and executed the index.php script, and CubeCart did its thing up to some point after making a cookie available. So, if, in Cpanel, you can find a PHP error_log file, or maybe a web server error log, there might be the reason for the problem. If there is no error log to be found in Cpanel, please see: https://forums.cubecart.com/topic/51550-how-to-create-the-error-log/ Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted November 29, 2022 Author Share Posted November 29, 2022 Thank you bsmither, I will look into it this evening and report back my findings. Quote Link to comment Share on other sites More sharing options...
MarlineSim Posted November 29, 2022 Author Share Posted November 29, 2022 Fatal error: The file /home/peabodys/public_html/modules/plugins/file_upload/hooks/class.gui.css.php was encoded by the ionCube Encoder for PHP 5.6 and cannot run under PHP 7.1 or later. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 7.1. in Unknown on line 0 Quote Link to comment Share on other sites More sharing options...
bsmither Posted November 29, 2022 Share Posted November 29, 2022 Ok. Some sort of "File Upload" plugin needs to have a newer version acquired and replace the existing version. Perhaps when you upgraded to CC647, the server environment was also upgraded to PHP 7.4, or 8.1? (Which is necessary to run CC647.) Quote Link to comment Share on other sites More sharing options...
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