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Hosting not compatible preventing upgrade


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Attempted upgrade from 6.4.4 to 6.4.10

Now I receive this banner message

Using code 6.4.10 but database is at 6.4.4. Run setip

So I run setup and receive this
Hosting not compatible .

Zip (Zip Archive)  - not installed
mbstring (Multibyte string) - not installed

and Try Again just cycles these messages

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In your hosted control panel, you should have a group of settings that define what specific version of PHP you want your hosted environment to run under, as well as what PHP extensions you want to have installed - such as a "mysqli" database extension that lets PHP talk to a database.

There will be a dozen or two extensions you can enable for your environment for PHP to use.

Choose to enable the ZIP and MB_String extensions.


Edited by bsmither
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Worked a treat. Greatly appreciate your knowledge and assistance in all things CubeCart

I did an upgrade from PHP 5.7 to 7.4 and it did not tick those 2 boxes ... maybe they are new to 7.4 and CC needs them

All good now, happy customers again

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  • 3 months later...

If you are encountering an issue where your hosting is not compatible and preventing an upgrade, here are a few steps you can take to address the situation:

Identify the compatibility issue: Determine the specific compatibility issue that is preventing the upgrade. This could be related to the server environment, software versions, PHP settings, database requirements, or any other factors specific to your hosting environment.

Review system requirements: Check the system requirements for the upgrade you are attempting to perform. Compare these requirements with the specifications of your hosting environment to identify any disparities.

Contact your hosting provider: Reach out to your hosting provider's support team and inform them about the compatibility issue you are facing. Provide them with specific details regarding the upgrade you are attempting and the compatibility requirements.

Seek assistance from the hosting provider: Ask your hosting provider if they can help resolve the compatibility issue. They may be able to update the necessary software, adjust server configurations, or provide guidance on resolving the compatibility issue.

Consider alternative hosting options: If your current hosting provider is unable to resolve the compatibility issue, you might need to consider migrating to a hosting provider that meets the required specifications for the upgrade. Research and select a hosting provider that supports the necessary software versions, server environment, and other requirements for your upgrade.

Test the upgrade in a staging environment: Before attempting the upgrade on your live website, set up a staging environment that closely resembles your hosting environment. Test the upgrade in this staging environment to ensure compatibility and identify any potential issues beforehand.

Seek professional assistance: If you're not comfortable handling the technical aspects yourself, consider consulting with a professional web developer or system administrator who can assess your hosting environment, diagnose the compatibility issue, and provide recommendations or solutions.


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  • 1 month later...

If you are encountering an issue where your hosting is not compatible and preventing an upgrade, there are a few steps you can take to address the situation.

First, identify the specific compatibility issue that is preventing the upgrade. This may involve checking the hosting provider's documentation or contacting their support team for assistance.

Once you have identified the compatibility issue, you may need to update your hosting environment to meet the necessary requirements for the upgrade. This may involve updating the PHP version, installing required modules or extensions, or upgrading the server hardware.

It's important to note that upgrading your hosting environment can be a complex process and may require the assistance of a qualified professional. Be sure to back up your website and data before making any changes to your hosting environment.

If you are still having trouble upgrading due to hosting compatibility issues, consider reaching out to the software vendor or community forums for additional support and guidance.

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