Robo Posted April 13, 2023 Share Posted April 13, 2023 tried several times , direct from the store , not working shows blank screen , upload all files , did it twice not working blank screen , , other shop did work out fine but this not , same provider btw , what can be the fault ? any help ? grts Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 13, 2023 Share Posted April 13, 2023 Is there an error log? https://forums.cubecart.com/topic/51550-how-to-create-the-error-log/ Quote Link to comment Share on other sites More sharing options...
Robo Posted April 14, 2023 Author Share Posted April 14, 2023 (edited) error log here [14-Apr-2023 13:28:18 Europe/Amsterdam] PHP Warning: fread() [<a href='http://docs.php.net/manual/en/function.fread.php'>function.fread.php</a>]: Length parameter must be greater than 0 in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/admin_JX1TJM/sources/maintenance.index.inc.php on line 63 [14-Apr-2023 11:28:26 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [14-Apr-2023 11:28:26 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined variable: updates in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 247 [14-Apr-2023 11:28:32 UTC] PHP Notice: Undefined variable: update_config in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/index.php on line 616 btw we used the automatic option in the store Edited April 14, 2023 by Robo Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 14, 2023 Share Posted April 14, 2023 The first error shown refers to making a file integrity check. Errors will be written to an error log file in CubeCart's /backup/ folder. Quote Link to comment Share on other sites More sharing options...
Robo Posted April 15, 2023 Author Share Posted April 15, 2023 11 hours ago, bsmither said: The first error shown refers to making a file integrity check. Errors will be written to an error log file in CubeCart's /backup/ folder. no error log there Quote Link to comment Share on other sites More sharing options...
Robo Posted April 15, 2023 Author Share Posted April 15, 2023 tryed again no error file in the backup , new error file from root [14-Apr-2023 13:28:18 Europe/Amsterdam] PHP Warning: fread() [<a href='http://docs.php.net/manual/en/function.fread.php'>function.fread.php</a>]: Length parameter must be greater than 0 in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/admin_JX1TJM/sources/maintenance.index.inc.php on line 63 [14-Apr-2023 11:28:26 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [14-Apr-2023 11:28:26 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [14-Apr-2023 11:28:31 UTC] PHP Notice: Undefined variable: updates in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 247 [14-Apr-2023 11:28:32 UTC] PHP Notice: Undefined variable: update_config in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/index.php on line 616 [14-Apr-2023 13:35:14 Europe/Amsterdam] PHP Warning: No callback method defined. in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/classes/cubecart.class.php on line 331 [15-Apr-2023 08:32:15 Europe/Amsterdam] PHP Warning: fread() [<a href='http://docs.php.net/manual/en/function.fread.php'>function.fread.php</a>]: Length parameter must be greater than 0 in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/admin_JX1TJM/sources/maintenance.index.inc.php on line 63 [15-Apr-2023 06:32:24 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [15-Apr-2023 06:32:24 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [15-Apr-2023 06:32:29 UTC] PHP Notice: Undefined index: db_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 114 [15-Apr-2023 06:32:29 UTC] PHP Notice: Undefined index: config_converted in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 145 [15-Apr-2023 06:32:29 UTC] PHP Notice: Undefined variable: updates in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/setup.upgrade.php on line 247 [15-Apr-2023 06:32:29 UTC] PHP Notice: Undefined variable: update_config in /home/u68474p92479/domains/rbckitsinstructions.com/public_html/setup/index.php on line 616 Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 15, 2023 Share Posted April 15, 2023 If you can get in to admin, at the bottom of the left-pane Navigation is Error Log. In Error Log, System Error Log tab, try to find the "No callback method defined." error. There might be the URL that CubeCart tried to process. Quote Link to comment Share on other sites More sharing options...
Robo Posted April 15, 2023 Author Share Posted April 15, 2023 (edited) no i can not get in any , only white page , and then i do backup (no related error log there ) and it is working again. fortunatly, but the upgrade is failing in both upgrade methodes same white pages How strange what to do ? how critical is the upgrade , this is not a sales shop but only used for information downloading instructions grts Edited April 15, 2023 by Robo Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 15, 2023 Share Posted April 15, 2023 Using an external database utility (such as phpMyAdmin, a tool found in many control panels for hosted accounts), look directly at CubeCart_system_error_log. Is there anything interesting there? After you upgrade, but before trying to log in to the admin, make these edits: /classes/acp.class.php, line 265, from: public function newFeatures($version, $features, $total, $notes) { To: public function newFeatures($version, $features, $total, $notes = '') { // #3222 Quote Link to comment Share on other sites More sharing options...
WWStitching Posted April 15, 2023 Share Posted April 15, 2023 Having the exact same problem. Tried reloading everything and making these changes and still a blank page. My website is WhiteWillowStitching.com Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 16, 2023 Share Posted April 16, 2023 (edited) Any plugins or Code Snippets? If so: In /includes/global.inc.php Find: $glob['safe_mode'] = false; Change to: $glob['safe_mode'] = true; This file is usually set to Read-Only. You will need to change this using the File Explorer tool in the control panel of your hosting environment. This will inhibit any and all plugins. If the problem goes away, start looking at there. Edited April 16, 2023 by bsmither Quote Link to comment Share on other sites More sharing options...
WWStitching Posted April 16, 2023 Share Posted April 16, 2023 No snippits. I have the paypal, shipping and another extension but those are it. I did run into the new Paypal extension not working correctly when I tried it shortly before trying to upgrade from 6.4.9 to 6.5.1 and just went back to the old Paypal extension. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 16, 2023 Share Posted April 16, 2023 Please verify the version of PHP that your CubeCart installation is running under. Quote Link to comment Share on other sites More sharing options...
WWStitching Posted April 16, 2023 Share Posted April 16, 2023 PHP 7.1.33 I went back and loaded 6.4.9 so that at least I could be up and running. Quote Link to comment Share on other sites More sharing options...
bsmither Posted April 16, 2023 Share Posted April 16, 2023 I believe I have found the problem. It is described here: https://github.com/cubecart/v6/issues/3249 With PHP 7.1, up to but not including PHP 7.4+, CC651 is not a critical upgrade (if I recall correctly). Using PHP 7.4, or especially PHP 8.1+, then CC651 is very much recommended - but still not critical. Quote Link to comment Share on other sites More sharing options...
Robo Posted April 17, 2023 Author Share Posted April 17, 2023 On 4/15/2023 at 9:36 AM, Robo said: no i can not get in any , only white page , and then i do backup (no error log like that in the tab) and it is working again. fortunatly, but the upgrade is failing in both upgrade methodes same white pages How strange what to do ? how critical is the upgrade , this is not a sales shop but only used for information downloading instructions grts work with php 7,2 so better wait till problem solved as i read here ? correct ? wait till next update ?, grts Quote Link to comment Share on other sites More sharing options...
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