New order invoices do not include comments?

[exibar]

 

hi there!

   HOpe this is an easy one to solve.  I've been using cubecart for a good number of years now, 8 or more maybe.  I like it and always looking for new features or improvements.

today I upgraded to 6.5.1, and just happened to notice that customers have left comments with their orders for years, and I have never seen them because they are not included in the invoices that are sent out ;-(

I included a screenshot below of the comment I am talking about highlighted in orange below.

is there any way to get this into the order confirmation email that is sent out?  it's not really an invoice, but the order confirmation message sent out to me and my customer for every order.

thank all!  I appreciate the help!

  Mike B

 

[bsmither]

In admin, Email Templates, click the language of the email you wish to edit. On the next screen, on the HTML Content tab, note that in the list of Available Macros, there is {$DATA.customer_comments}. Add this to the HTML of the email wherever you wish. For example:

Find:
<p><a href="{$DATA.link}">{$DATA.link}</a></p>

Add after:
<p>Your comments about this order: &quot;{$DATA.customer_comments}&quot;</p>

 

 

Edited April 14, 2023 by bsmither

[exibar]

did the trick!  I made some changes from what you suggested, but you gave me the location to make these changes and that was perfect!!  thank you!

[garten210]

Hello

Yes, it's possible to include customer comments in the order confirmation email that is sent out to you and your customer. Here's how you can do it:

Log in to your Cubecart admin dashboard and go to the "Manage Orders" section.

Find the order for which you want to include the customer comment in the order confirmation email.

Click on the "View" button next to the order to view its details.

Scroll down to the "Order Notes" section and copy the customer comment that you want to include in the order confirmation email.

Go to the "Extensions" section in your Cubecart admin dashboard and select "Email" from the list.

Click on the "Edit" button next to the email template that you want to modify (e.g. "Order Confirmation Email").

Find the section of the email template where you want to include the customer comment (e.g. "Order Summary") and paste the comment that you copied earlier.  Nexusiceland.co.uk

Save the changes to the email template.

Now, whenever an order is placed and the order confirmation email is sent out, the customer comment will be included in the email along with the order details.

Edited April 27, 2023 by garten210