Guest phonecrazy Posted June 12, 2005 Share Posted June 12, 2005 When I try a test order, shipping isnt added to the price unless a customer clicks Update... Im worried as most customers wont know to click update and many wont to incur additional costs... Anyone got any suggestions? Quote Link to comment Share on other sites More sharing options...
Guest costoui Posted August 29, 2005 Share Posted August 29, 2005 PLEASE HELP Have the same question here. you must click update to add the shipping and customers dont know this.... Quote Link to comment Share on other sites More sharing options...
Guest GuillaumeF Posted August 29, 2005 Share Posted August 29, 2005 I've the same problem. On Step 4, Shipping Cost is uncalculated and when I update, it's calculated... Quote Link to comment Share on other sites More sharing options...
marcelva Posted August 29, 2005 Share Posted August 29, 2005 Here the same problem also. Quote Link to comment Share on other sites More sharing options...
Guest Complexions Posted August 29, 2005 Share Posted August 29, 2005 Can't you just call the update function on the page load to calculate shipping? Or just steal that part of the code and paste it into the viewCart function? I haven't looked into it, but I'm sure it shouldn't be an issue. Quote Link to comment Share on other sites More sharing options...
markscarts Posted August 30, 2005 Share Posted August 30, 2005 The "Update Cart" button calls up a javascript function - "javascript:submitDoc('cart');" I am not very knowledgeable about even simple coding, so I don't know how, or when would be the best time, to call up that code automatically. Any suggestions? Also, I don't think that work-around is a good solution. There has to be a better way. I have only two options for shipping, "Priority Mail" and "Express Mail." If I only knew how to make the options appear in the form as buttons, instead of a drop down, with the default set as the current value of "Priority Mail" I'd be happy. Even when actually choosing an option from the dropdown for shipping, the cart doesn't always refresh and add the shipping value. It seems the only way to guarantee it gets added is to use the "Update Cart" button, and THIS IS NOT GOOD :no: Quote Link to comment Share on other sites More sharing options...
Guest brahm2 Posted August 30, 2005 Share Posted August 30, 2005 I'm chiming in for this same problem luckily MOST of my orders are being updated but about 1 in 10 sneaks by without shipping :whistle: Quote Link to comment Share on other sites More sharing options...
Guest guckenfroovin Posted September 4, 2005 Share Posted September 4, 2005 Okay, I have the same problem... and because I'm shipping rocks (yes, rocks!) it's crucial to have the shipping by weight calculate appropriately... I'm eager for a *real* fix to come out for this problem... in the meantime, however, I'll share this REALLY KLUDGY workaround I came up with... FIRST, feel free to play with my cart at http://www.somethingsfishyintexas.com to see this workaround in action before you decide to implement it! (The store is close to going live, so please go a little easy on it by just doing the necessary testing to determine if you want to use the solution I'm explaining below. Thanks!) Now, a little background... the idea behind this workaround is not to rely on "customer/user intervention" to get the cart update performed, but to *force* the customer into an "automatic" update. (It's not possible to have the cart update routine run on page load, because you end up having a page refresh loop... so...) I did this by bordering the "Continue" button (in the cart template) with a tiny invisible image, which on mouseover sends the cart update command. Here's the step-by-step on how to do this (for Legend skin ONLY -- other skins, you're on your own!): 1) Create a 1 pixel by 1 pixel invisible gif called "mouseover.gif" and upload it into the images/general folder on the server. 2) Open skins/Legend/styleTemplates/content/cart.tpl 2a) Directly below the <!-- BEGIN: view_cart --> on line 1, insert: <body onLoad="document.location.href = '#pagebottom';"> 2b) on or about line 149, find: <td colspan="5" class="tdCartSubTotal">- {LANG_REMOVE_ITEM}</td> change to: <td colspan="5" class="tdCartSubTotal">- {LANG_REMOVE_ITEM}<a name="pagebottom"></td> 2c) on or about line 171, find: <div style="float: left; line-height: 22px; margin-bottom: 3px;"><a href="javascript:submitDoc('cart');" class="txtUpdate">{LANG_UPDATE_CART}</a> {LANG_UPDATE_CART_DESC}</div><div style="text-align: right; margin-top: 4px; margin-bottom: 3px;"><a href="{CONT_VAL}" class="txtCheckout">{LANG_CHECKOUT}</a></div> change to: <div style="float: left; line-height: 22px; margin-bottom: 3px;"><a href="javascript:submitDoc('cart');" class="txtUpdate">{LANG_UPDATE_CART}</a> {LANG_UPDATE_CART_DESC}</div><div style="text-align: right; margin-top: 4px; margin-bottom: 3px;"><img src="images/general/mouseover.gif" height="1" width="59" onMouseover="submitDoc('cart');"><br><img src="images/general/mouseover.gif" height="16" width="1" onMouseover="submitDoc('cart');"><a href="{CONT_VAL}" class="txtCheckout">{LANG_CHECKOUT}</a><img src="images/general/mouseover.gif" height="16" width="1" onMouseover="submitDoc('cart');"><br><img src="images/general/mouseover.gif" height="1" width="59" onMouseover="submitDoc('cart');"></div> *** That's it! *** Now, the downside to this workaround is that the page may refresh an extra time or two as the customer passes their mouse over the "Continue" button. I tried to minimize the effects of this by having the page return to the same position ("#pagebottom") each time it refreshes. But on the upside... the customer CANNOT easily continue to the payment screen without triggering the total value of the cart to update! Hope this helps a bit! Quote Link to comment Share on other sites More sharing options...
Guest GuillaumeF Posted September 4, 2005 Share Posted September 4, 2005 I will try to applicate this update on my cubecart and I let you know. Quote Link to comment Share on other sites More sharing options...
Guest GuillaumeF Posted September 4, 2005 Share Posted September 4, 2005 Bof, this update makes auto-reload of the page, and everybody the page reloads everytime the mouse passes over the buttom Continue... Bof bof... Quote Link to comment Share on other sites More sharing options...
roban Posted September 4, 2005 Share Posted September 4, 2005 In my experience shipping is not added until checkout both through Pay Pal and Postal but it is added. Quote Link to comment Share on other sites More sharing options...
markscarts Posted September 4, 2005 Share Posted September 4, 2005 In my experience this is not the case; shipping is usually not added unless you refresh the cart in step 4. I have tested both with PayPal and with mail order numerous times. There have been many posts in the forums about this, and several bug reports with additional comments over in the v.3 bugs board. Brooky has evidently been working on the problem for a fix in 3.0.3. Also, I saw a post the other day in which it appeared to me that you, Robert, had had a similar problem, found a workaround, and invited others to PM you for a fix. I sent a PM and never heard back . . . I must have misunderstood that post entirely <shrugs> This workaround is indeed very clumsy, but beats the hell out of taking orders without the shipping included IMO. Quote Link to comment Share on other sites More sharing options...
Guest GuillaumeF Posted September 4, 2005 Share Posted September 4, 2005 In my experience this is not the case; shipping is usually not added unless you refresh the cart in step 4. I have tested both with PayPal and with mail order numerous times. There have been many posts in the forums about this, and several bug reports with additional comments over in the v.3 bugs board. Brooky has evidently been working on the problem for a fix in 3.0.3. I'm in the same situation that you... We should create a button that calculate shipping cost and remove the button "Continue" if the shipping cost isn't calculate... But who can create it ? Quote Link to comment Share on other sites More sharing options...
Guest benlogan Posted September 11, 2005 Share Posted September 11, 2005 is it possible to do this: when the user clicks the continue button it does this: gets the sub-total i.e. $25.50 gets the total (including shipping) $25.50 + $4.95 = $30.45 compares the sub-total with the total if the total and the sub-total are the same (which would most likely mean, shipping hasnt been added), it pops a messagebox up saying, please select a shipping method, if they are different (shipping has been added), contine like normal. is that possible at all? Quote Link to comment Share on other sites More sharing options...
Guest megagente Posted September 18, 2005 Share Posted September 18, 2005 Got the same problem here. It is strange that this problem was not seen when the Cubecart 3.0 was created. Quote Link to comment Share on other sites More sharing options...
roban Posted September 18, 2005 Share Posted September 18, 2005 My shipping works jst fine and shipping gets added at checkout without refreshing. I bought a shipping by value mod and it was worth it. Who cares if I paid for it. This is a free cart (unless you buy it). You might find some help here: http://www.cubecart.com/site/forums/index....wtopic=9531&hl= Quote Link to comment Share on other sites More sharing options...
markscarts Posted September 18, 2005 Share Posted September 18, 2005 It is also very important to use the latest version. Several shipping problems seem to have been fixed in 3.0.2, and more is supposed to be fixed in 3.0.3 when it is released. Anyone having problems with a version earlier than 3.0.2 should upgrade before posting about the problem :) Quote Link to comment Share on other sites More sharing options...
Guest becky Posted September 19, 2005 Share Posted September 19, 2005 There must be a problem with the "Gateway in General" My PayPal and Authorize.net are both having this problem. Some orders have shipping some do not. Quote Link to comment Share on other sites More sharing options...
Guest andysim Posted September 20, 2005 Share Posted September 20, 2005 It's scared... I am done to build site and try to open business but I found big problem with shipping charge. I set UPS and there are 2 options for local customer - "Ground Shipping" and "2nd day air". Sometimes it's not included at all until click on "Update" button. Sometimes included wrong price - I mean, it shows "Ground Shipping" but added "2nd day Air" charge. ??? Is it funny? Not at all to me. It is so scary to me. Someone mentioned it is free software... well, but I had no idea about this major big problem, and I spent lots of time and passion. What should I do now? Can we ask brooky some patch??? Andy Quote Link to comment Share on other sites More sharing options...
Guest Posted September 21, 2005 Share Posted September 21, 2005 I have the same problem. Probably, most people using 3.02 have. Anyway, here is some kind of a solution, although it is not foolproof... check it out. http://www.cubecart.com/site/forums/index....showtopic=10745 Quote Link to comment Share on other sites More sharing options...
Guest megagente Posted September 21, 2005 Share Posted September 21, 2005 The demo use the free shipping option as default, thats the reason why maybe the error was not seeing before. Are actual stores working with this error, wow this could be a big problem in sales. Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 21, 2005 Share Posted September 21, 2005 I have rewritten how this works and will be much improved in 3.0.3 which I proprose to release tomorrow. Thursday 22nd Sept. Quote Link to comment Share on other sites More sharing options...
Guest megagente Posted September 22, 2005 Share Posted September 22, 2005 Thanks man, this was important Quote Link to comment Share on other sites More sharing options...
Al Brookbanks Posted September 22, 2005 Share Posted September 22, 2005 no wurries :( Quote Link to comment Share on other sites More sharing options...
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