Guest Alex Cole Posted January 26, 2008 Share Posted January 26, 2008 hello, I have installed CC 4 and am currently testing to see if this cart will work for our needs. The trouble I am having at this time is when proceccing orders. When an order comes in does Cube Cart (CC) send out an email to notify you via email? When I am processing an order I check the box to notify the customer of an order status change and those emails never arrive to the customers I have setup? When I do send a mailing from the CC Email Customers menu I do get those emails so I feel it is safe to assume that my email settings are correct or this wouldn't work either. Any help on this would appreciated. Alex Quote Link to comment Share on other sites More sharing options...
Guest Alex Cole Posted January 26, 2008 Share Posted January 26, 2008 I wanted to add some more info. When I switch the mail type to Mail() then I get this in my servers error log. sendmail: No recipients found, aborting... Failed loading /home/username/ioncube/ioncube_loader_lin_4.4.so: /home/username/ioncube/ioncube_loader_lin_4.4.so: cannot open shared object file: No such file or directory Failed loading /home/username/ioncube/ioncube_loader_lin_4.4.so: /home/username/ioncube/ioncube_loader_lin_4.4.so: cannot open shared object file: No such file or directory 220-host101.hostmonster.com ESMTP Exim 4.68 #1 Sat, 26 Jan 2008 14:29:56 -0700 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 250-host101.hostmonster.com Hello localhost [127.0.0.1] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 250-host101.hostmonster.com Hello localhost [127.0.0.1] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 250 OK 250 Accepted 354 Enter message, ending with "." on a line by itself 550 Administrative prohibition 220-host101.hostmonster.com ESMTP Exim 4.68 #1 Sat, 26 Jan 2008 14:29:59 -0700 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 250-host101.hostmonster.com Hello localhost [127.0.0.1] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 250-host101.hostmonster.com Hello localhost [127.0.0.1] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP 250 OK 250 Accepted 354 Enter message, ending with "." on a line by itself 550 Administrative prohibition [sat Jan 26 14:30:02 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:03 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:03 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:07 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:07 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:07 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:07 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:08 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:09 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring! [sat Jan 26 14:30:10 2008] [notice] cannot use a full URL in a 401 ErrorDocument directive --- ignoring Quote Link to comment Share on other sites More sharing options...
convict Posted January 26, 2008 Share Posted January 26, 2008 (edited) The check box to notify the customer of an order status change does not exist in CubeCart 4 wondering what place did you see it? There is NO feature to send custom text to a customer too. When an order comes in Cube Cart send out an email to notify admin and customer once this is not disabled in General Settings. Email to a customer using order status dropdown box (or by payment check) is sent once order status has beens changed to: Processing Completed Failed Canceled this feature is not adjustable in admin area. Please note this is to the 4.1.1 stated. Your issue seems to be to post server related because of level of filtering/settings / black listed email/IP. This is not a CubeCart issue. *** ADDED Missed post above by writing this post. Make sure customer has an valid email in View Customers area specified. Edited January 26, 2008 by convict Quote Link to comment Share on other sites More sharing options...
Guest Alex Cole Posted January 27, 2008 Share Posted January 27, 2008 the customer email is valid as it is me and one of my email addresses that I am testing with. I still cannot get this figured out. I do thank you for your time and ask if you or anyone else has any ideas. Thanks Quote Link to comment Share on other sites More sharing options...
Guest Brusky Posted January 27, 2008 Share Posted January 27, 2008 the customer email is valid as it is me and one of my email addresses that I am testing with. I still cannot get this figured out. I do thank you for your time and ask if you or anyone else has any ideas. Thanks Are you talking about this check box in the newest version? If so we are having the same issue. I will keep you informed if we get this fixed. We think it might be on our server. Quote Link to comment Share on other sites More sharing options...
Guest Alex Cole Posted January 27, 2008 Share Posted January 27, 2008 Yes that is the same button. actually in my test sales that I have been doing the only notification that the customer gets is the msg from paypal. also how am I to know that the paypal payment went through. I am using standard paypal setup...not direct. When I make the payment I am not redirected back to my store. I just get left at my paypal page...and in the store it shows in the "Orders" page that the customer used paypal as a payment method but does that mean that the paypal payment went through? Do I need to look for my email from paypal to make sure we actually received payment? I am new to all of this and I think CC is defenatly the easiest cart out there from what I have seen but I am really questioning if it is our solution based on some of the issues I am having. I don't want to have to buy it to get answeres to these questions...you know. Any help at this point is greatly appreciated. Thanks Alex Quote Link to comment Share on other sites More sharing options...
convict Posted January 27, 2008 Share Posted January 27, 2008 the customer email is valid as it is me and one of my email addresses that I am testing with. I still cannot get this figured out. I do thank you for your time and ask if you or anyone else has any ideas. Thanks Are you talking about this check box in the newest version? If so we are having the same issue. I will keep you informed if we get this fixed. We think it might be on our server. Why do you post the CubeCart version 3 order details page here? This is CubeCart 4 thread, no such check box in latest CC4 version (4.1.1) Yes that is the same button. actually in my test sales that I have been doing the only notification that the customer gets is the msg from paypal. Such checkbox does not exist yet thus custom text for customer once status has been changed. This old known CC3 feature comming back soon. also how am I to know that the paypal payment went through. I am using standard paypal setup...not direct. When I make the payment I am not redirected back to my store. I just get left at my paypal page...and in the store it shows in the "Orders" page that the customer used paypal as a payment method but does that mean that the paypal payment went through? Do I need to look for my email from paypal to make sure we actually received payment? Please see this thread (initial post is just enough), it does not matter it is CC3 based. Any CubeCart URLs mentioned there you find in CC4 PayPal IPN config area. Quote Link to comment Share on other sites More sharing options...
Guest Brusky Posted January 27, 2008 Share Posted January 27, 2008 My bad I swear that I downloaded the version 4 demo. Now that I look at it on my admin 3.017 version. Wonder why. :D Quote Link to comment Share on other sites More sharing options...
Guest Alex Cole Posted January 28, 2008 Share Posted January 28, 2008 Yes I am indeed running CC3. sorry about that...my hosting service had an install script that auto installed it for me and I thought it was CC4 but I guess not. Can one of the admins move this thread to the CC3 as I still cannot get any notice mails coming from the store going to the customers. I would like to be able to do this. Is this somthing that I need to install CubeCart 4 to get? Thanks Quote Link to comment Share on other sites More sharing options...
Guest georule Posted February 8, 2008 Share Posted February 8, 2008 We're having this problem too, on our second CC3 install (different domain than the first one, but the same server). Bulk emails WORK. Password change emails to the customer WORK. Admin emails do NOT work. Customer order confirmation emails do NOT work. Customer order status change emails (the little check box thingy in admin Orders page) do NOT work. We've tried all combinations of SMTP and mail(). Using SMTP can get the bulk emailer and password change emails to work (which proves it isn't a problem with the SMTP server nor the email settings on the General Settings page), but the rest never work. Any help appreciated. Quote Link to comment Share on other sites More sharing options...
Guest welshwonder Posted February 11, 2008 Share Posted February 11, 2008 I am having the same problem on my install of CubeCart. I have entered all email details which are correct for my host (1 and 1) and NO emails are sent. I get the error message: "Warning: fsockopen() [function.fsockopen]: unable to connect to auth.smtp.1and1.co.uk:25 in /homepages/40/d109694186/htdocs/xultima/classes/smtp.php on line 87" It's driving me nuts... Any help? EDIT: Just found this http://www.cubecart.com/site/forums/index....582&hl=smtp , swtiched to mail() and working fine... Quote Link to comment Share on other sites More sharing options...
Guest georule Posted February 25, 2008 Share Posted February 25, 2008 We had a php dev friend of ours look at this issue. He found the same problem when we tried out a trial install of CC4 to upgrade one of our two CC installs. The one CC3 install we have that works for this is 3.0.13. The other, newer, install that refuses to work is 3.0.17, and even upgraded to 4.0 that install does not work for admin and customer emails (tho works fine for bulk emails). Here's what he said after several hours of testing and debugging: "What I've learned is that CC3 swiched email libraries between the 3.0.13 release on ha.net and 3.0.17 on ve.com, and it seems to make all the difference." That's not a solution, but it may help the CC developers localize the problem and address it. Quote Link to comment Share on other sites More sharing options...
Guest georule Posted February 28, 2008 Share Posted February 28, 2008 Okay. I'm not at all sure that all of us are talking about the same problem. However, *our* problem was fixed due to the sleuthing of our own dev, and I thought I'd provide the solution that worked for us in case it would help others as well. I'm one of the admins of the site, rather than a dev, but I've tested the fix and it works for us. Our dev says that the problem is with "qmail" and is a known bug described here: http://cr.yp.to/docs/smtplf.html The fix is to find these lines in your "\classes\smtp.php" file at ~ line 142: $body = str_replace(CRLF.'.', CRLF.'..', $this->body); $body = $body[0] == '.' ? '.'.$body : $body; And replace them with these lines instead: $body = preg_replace('#(?<!\r)\n#',CRLF,$this->body); $body = str_replace(CRLF.'.', CRLF.'..', $body); $body = $body[0] == '.' ? '.'.$body : $body; And that's it. I hope this helps some of you at least, as it was a major pain in our rear! Quote Link to comment Share on other sites More sharing options...
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