AstroDude
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Posts posted by AstroDude
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Hi,
I'm having this issue with the same error as first posted and I'm at a loss as to what to do. There is nothing in this thread which I haven't already done. I've completely disabled and then uninstalled the firewall, rebuilt apache with minimum security and still no joy and exactly the same error. The server is running great with a few different sites but not with my CubeCart installation and the Canada Post module.
Someone have any ideas?
Thanks,
Darry
EDIT: It's working. I'm thinking possible DNS issue and name servers updating VERY SLOWLY as in a few days.
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Thanks everyone. Yes, the bug link posted by Astrodude has fixed my issue. I was in contact with support as well and the re-appearing item has been resolved at this time with the mentioned code fix.
Hi,
For those who think the supplied code fixed the issue and it at this point I am not 100% sure what everyone thinks the issue is but what I just experienced is that I abandoned payment at the payment screen via the home page link and the cart was showing empty on the home page, but when I clicked on the basket the product was still there. What's even worst is that when I tried to add another product from the home page it never got added and the original product was still there.
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I have upgraded to 4.3.3 this week and now have this problem too. Anyone reaching the make payment page then deciding to click the continue shopping link has had the last item added to basket removed and the order cancelled or all items added remain in the basket but the order is cancelled. This is an important issue and needs looking at urgently! Installing the suggested code change by Convict to see what happens.
Edit: added code as suggested, cleared cache, no change still piles up cancelled order after cancelled order.
I'll test the suggested fix as well and report back, if for nothing else other than to back up your results.
Has anyone else tried the suggested fix
Edit: The supplied fix is definitely appreciated. However, I have now tested it as well and as indicated by onebrowncow it doesn't work.
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Thanks for your reply astrodude and your concern for my use of words. I am asking for the purpose of this forum if anybody has a clue as to what my be causing this. I'm aware of the support area. Thanks.
I'm looking for an answer as well. This started occurring in 4.3.2 and continues in 4.3.3. I am quite sure our stores aren't going to be the only ones. It's just nobody else has noticed yet. I didn't file a bug report as I was placing my tax issue ahead of that but your right in that this needs to be addressed promptly. It wasn't until you posted that I remembered this was occurring.
I'm going to post a bug report and reference this thread.
Edit: Here is a link to the bug report http://bugs.cubecart.com/view.php?id=1490
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We have a serious issue with our cart that has popped up recently. It wasn't an issue up until about a couple weeks ago. We're noticing a trend that orders are canceling themselves after the customer goes back into their basket. When the customer goes back into their basket, it still shows their item in there and the item should be removing itself after the order takes place. What could be causing this? The only time the order goes through okay is when the customer doesn't go back into their basket. We have another cubecart 4 store and this does not happen and all works as should. Any ideas?
I have seen the same thing but it isn't an issue if the customer continues all the way through to payment. It occurs if the customer decides to return to the cart before completing payment. The order cancels itself and the items remain in the basket.
Stating the issue is serious isn't going to make any difference around here for something like this. I have issues with my taxes which I posted that I consider serious but based on my observations and actions with that issue and others, it's going to have to go through paid support. Entering it in the bug tracker, bug or not, isn't going to see any prompt action, but you should enter it in there. I have had my tax issue in there since the 6th of June.
I had also entered another bug in the bug tracker a solid week or more before someone posted a similar issue in the forum which for some reason got a response from CubeCart versus having it dealt with in their bug tracker. It turns out it was one of the reasons 4.3.3 was released. Other than paid support for your issue I don't have a lot of faith in a satisfactory (which includes timely) resolution for you
If you do go the paid route I would like to hear back with your experience. In saying that, I may beat you to it if I can't get my issues resolved in the forums or the bug tracker. I have only had one dealing with paid support recently that wasn't bug related and their response and actions were customer oriented and professional.
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Hi,
I am not getting answers elsewhere so could someone take a look at this issue http://bugs.cubecart.com/view.php?id=1474.
I have attached a screen shot of what's occurring (I removed the product and code if you happen to notice).
- The PST shouldn't be showing or calculated.
- The PST is also showing in the packing slip for the order.
- It also affects the Print Order Form so I can't use it as it enters the PST.
- This doesn't occur during the check-out for the customer for PayPal or Credit Card, but shows up in the admin order screen which has to be manually edited which does fix the PST amount but still shows a line for PST which shouldn't be there.
- The Grand Total is correct for the order and doesn't include PST even though it is showing and a calculation has occurred.
I would appreciate it if someone could supply some assistance.
Thank-you
- The PST shouldn't be showing or calculated.
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Hello, I guess a forum post is going to get quicker action than a proper bug report which I made, as indicated here http://bugs.cubecart.com/view.php?id=1475 on the 7th of June. I see you have now referred to this thread in the bug report. So which ini.inc.php file are we looking at here as the one in the store root does not have exactly the same code as indicated in the "before" changes. In fact it's missing a few lines. Why doesn't it look like your example which concerns me regardless of this issue as I am using CubeCart 4.3.2? I don't want to start guessing. Here is the extent of the code from my ini.inc.php that is close to what is referred to for the fix. It's from 4.3.2.Infact the issue is being caused by the fact that the ini.inc.php file thinks you have PHP5.1 regardless if you have PHP5.2?!if (version_compare(PHP_VERSION, '5.2.0', '<')) { define('PHP51_MODE',true); } if(PHP51_MODE) { echo "PHP 5.1"; } else { echo "PHP 5.2"; }I have had to change it to
if (version_compare(PHP_VERSION, '5.2.0', '<')) { define('PHP51_MODE',true); } else { define('PHP51_MODE',false); }I have made alterations to fix the encoding issues for those on PHP 5.1 and for it to define the constant correctly for PHP 5.2. Release to follow.
There are two solutions supplied in this thread. I see you provide one solution and then refer to the second one as being the problem, but don't mention what we should do with the first. Once again, I don't want to start guessing.
Edit: Version 4.3.3 released to address the issue.
if (version_compare(PHP_VERSION, '5.2.0', '<')) { define('PHP51_MODE',true); } -
I understand your a moderator. Did you read the link posted above by Robsta? If I find something wrong with the software that is a design flaw why should I pay for it considering the software is updated and bugs could be introduced on every new version. Why would I want to be covered for problems I don't have? I'm not going to be taking out an insurance policy for this type of purpose as it applies to these types of situations and this software. I know one could reference lots of different types of services and products which make use of extended warranties, insurance policies etc. but I am talking specifically about CubeCart and the way I think it is fair to handle bug related issues.Is it that expensive? Would you get your money back? I don't think so, because you're covered for other problems at the same time.Support just never works that way.Yes it does and it's fair. Please read on. If I had read the following pledge before posting we may not be having this communication. It actually turns out it was only posted a couple of days before I started this topic so this topic may have had much more relevance. As it is CubeCart took the wind out of my sails :-)
Don't worry about going to the link. Here is what it says which I find perfectly acceptable at the present.
Our Technical Support PledgeAs we do not charge ongoing fees for our products, they all come with an initial, specific period of technical support access time. When your support time has expired and you need to contact our staff, we promise that upon request we will refund any "Top-Up" support time purchased if your store runs the latest version of our software and the reported issue is caused by a bug in unmodified code.
Thanks for your thoughts. It's always interesting to hear another point of view.
Regards
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OneCare has only just become free, it was a chargeable commodity from it's inception till very recently. Actually, I've just checked the OneCare site and it's still a chargeable product... I'm sure I heard MS are waiving the fees. Oh well.
I hadn't heard that. I was just referring to the support they were offering after product purchase which was meant to show that they did offer free (free being a relative term seeing as you paid for the software just like CubeCart) personalized service and the fact you had somebody on the phone inside of 15 minutes if you followed their support procedure when you had an issue with the Onecare software.
I had heard a few months ago about Microsoft changing their plans for Onecare. I just can't remember what it was, but you were right in thinking that you heard something about it.
Regards
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Anyone can log a bug via the bug tracker available from these forums and anybody can track the progress of all "bugs" logged here (a lot logged arent actually bugs but still need to be looked at).
I don't call weeks acceptable to have a semi-major bug fixed or even acknowledged via the tracker so that one is out. So it's pay or sit and wait.
Most are because people dont have the right environment to install CubeCart, cant read the instructions, play around with the code afterwards, incorrectly install mods or just dont understand the functionality.Most but not all. I fall in the latter. CubeCart has to be one of the easiest installs there is for an ecommerce package. It's hard to go wrong with this one if you make sure you read the prerequisites first.
Do you expect Microsoft to offer you free personalised and instant support ?Why yes, and they do. Ever tried their antivirus OneCare support?
Have you seen what they charge for this ? Support, whether direct from CubeCart, as part of a hosting package like I and a couple of other people offer or on a case by case basis which many can and do offer, can seem expensive in comparison to the price of the product. However that is because you are not paying thousands for a great product. Have a think about the amount that you would want to charge per hour for any service that you could provide and then take a gamble on the number of times somebody might want that service during a year and how long it would take to sort out each individual problem and see what figure you come up with.Pro CubeCart advertisement. I can respect that, after all your offering business services based on it.
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Could someone please tell me why I have to pay to get in touch with support to get a rather important bug fixed in a reasonable amount of time.
It just doesn't seem right. By a long shot!!!!!!!
If I do pay and it's a bug do I get my money back (which would be the ethical thing to do)?
Thanks and have a great day!
Edit: I guess you can't edit the topic title. I would have taken out the all CAPS.
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Here is a screen shot of the issue if you don't want to go to the CubeCart demo site or don't have IE8 installed.
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Hello,
The word "null" is appearing in the bottom left corner of the lightbox image when using IE8. You have the X to close the image in the right corner and the word "null" in the left corner.
It makes the store look like it's not functioning properly and if I saw an ecommerce site that I didn't already trust doing this, I would be out of there.
If you want to see the issue use IE8 on the CubeCart.com v4 demo store and you can see it there. The issue disappears if you change the IE8 settings to compatibility mode, but lets face it, most customers aren't going to think of that.
The change log on the lightbox website indicates an issue with an uncaptioned image doing this and it could be possible this issue displays itself in IE8. You can view the issue here http://www.huddletogether.com/projects/lightbox2/#download or it says "FIXED - Caption displays as "null" when viewing an uncaptioned image after viewing a captioned image."
CubeCart is using lightbox 2.02 and 2.04 is the latest.
This doesn't occur in Firefox.
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Hello,
I find it a little concerning there was no notification of the latest security patch http://forums.cubecart.com/index.php?showtopic=38261 through either e-mail or the admin interface. Maybe someone could look into that.
Thanks
!
Canada Post Shipping
in Technical Help
Posted
It suddenly started happening to me as well as I just indicated in another thread. Did you ever get it solved because I am at a complete loss.
Thanks