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livetech

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Posts posted by livetech

    The server didn't reply with a proper XML data.

    in Technical Help

    Posted

    Hmmm - after reading a few posts on here about re-uploading the admin/rte files - I did exactly this.

    Now the RTE is not working at all with the following error

    "FCK_ShowTableBorderCSS is not defined"

    OK - fixed that - there were some missing files in the folder I uploaded.

    Back to the origional "The server didn't reply with a proper XML data. Please check your configuration.".........

    The server didn't reply with a proper XML data.

    in Technical Help

    Posted

    Hi All,

    We look after a Cubecart 4.4.6 installation.

    It was moved to a new server recently - and all seems to be well.

    Apart from the image uploading in the FCKeditor.

    When we try and open this to upload an image for a product we get the following error.

    "The server didn't reply with a proper XML data. Please check your configuration."

    I read that this may be because of a security setting with the host. If so, what exact setting would I be asking the host to look at?

    And if not this, then what could be the issue?

    Cheers

    Grant

    htaccess file settings if store is in /store folder

    in Technical Help

    Posted

    Hi All,

    Trying to get the SEO URL's working and having an issue with a Server configuration error etc.

    Mod_rewrite is enabled on the server

    I am thinking it is because the Cubecart is installed in a /store foler - not the root. This is the code that the system wants me to have in the htaccess file

    
## Activate the mod_rewrite Engine

RewriteEngine On

RewriteCond %{QUERY_STRING} (.*)$

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule cat_([0-9]+)(\.[a-z]{3,4})?(.*)$index.php?_a=viewCat&catId=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule prod_([0-9]+)(\.[a-z]{3,4})?$index.php?_a=viewProd&productId=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule info_([0-9]+)(\.[a-z]{3,4})?$index.php?_a=viewDoc&docId=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule tell_([0-9]+)(\.[a-z]{3,4})?$index.php?_a=tellafriend&productId=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$

RewriteCond %{REQUEST_FILENAME} !-f

RewriteRule _saleItems(\.[a-z]+)?(\?.*)?$index.php?_a=viewCat&catId=saleItems&%1 [NC,L]

    How would this be changed if the store was in /store ?

    Set Shipping by item and zone.

    in Technical Help

    Posted

    We were using the Mod from Estelle Mods site called "Shipping By Item" that enabled us to set a shipping cost in incrementing rates by zone etc.

    Now that we have upgraded to V5, this is obviuosly no longer there.....

    I have emailed EstelleMods, but no replay yet. No mention on their site if the module would work for V5.

    If they dont have a module that works for V5, are there any other third party Mod sites out there that develop shipping modules for V5 ??

    I have been having a google, but cant find anything yet...

    Problem on checkout

    in Technical Help

    Posted

    Hmm, Got this working now by adding in locations to Sagepay and Paypal. Do I have to add in every country to the payment locations one by one, or is a Select All button I am missing??

    Cant get Postal order to show though

    500 Internal Server Error after update

    in Install & Upgrade Support

    Posted

    Having said that, there are a few tests I would like for you to do. The first is to look at the database directly using phpMyAdmin or some other tool. In the table CubeCart_category_index, 'primary' column, there should be 0's or 1's. Mostly 1's if you have not aggressively assigned secondary categories to products.

    Yes, mostly 1's with the others showing 0

    The second test, in the file /admin/sources/products.index.inc.php around line 594, change if ($translations) { to if (false && $translations) {.

    This section of code is the only process that is not coded the same as the others nearby. So, I want to switch this off. Does the "Edit Product" screen appear?

    Same 500 error when tryihng to edit a product

    Also, from the list of products, if you click on the Add Product tab, do you get a screen here?

    Same error.

    However - if we make the following change then Add Product and Edit Product work.

    Commented out

    $this->_cat_path[] = $this->getDirectory($category['cat_parent_id'], $link, $glue, $append, $custom);

    in public function getDirectory in seo.class.php

    So, getting closer to working out where the issue is.....

    500 Internal Server Error after update

    in Install & Upgrade Support

    Posted

    As a test I created a new folder on the same server, a new database and installed a new fresh V 5.0.6

    This works without issue.

    So the problem lies in the upgrade from V4, not the servers settings and running processes etc.

    So, what is the way forward?

    Fix why the upgrade is not following through correctly - or - Is there a way to import the products/customers/orders/settings from the old store to the new installation that is working without issue??

    Cheers

    500 Internal Server Error after update

    in Install & Upgrade Support

    Posted

    Hi All - I have now re-upgraded twice and still the same issue.

    The last upgrade I did was to 5.0.1 (not 5.0.6) just to see it there was something wrong with the 4.1.1 to 5.0.6 process...

    Still getting the 500 internal server error.

    I think it may be due to the installation looking for ioncube, but this is not installed on the server. However Zend is. When I begin the install process - the compayability message shows the following

    Compatibility Check

    PHP 5.2.3+ - 5.2.17

    MySQL 4.1+ - 5.0.92

    GD Image Library - Installed

    cURL - Installed

    IonCube PHP Loader or Zend Optimizer - Installed

    I will try again with your suggestions above - thanks guys - will let you know how it goes...

    500 Internal Server Error after update

    in Install & Upgrade Support

    Posted

    Edit

    There are a few more errors being thrown up

    Today, 11:42 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_order_summary` ADD `lang` VARCHAR( 5 ) NULL " - Duplicate column name 'lang'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_order_summary` ADD `basket` BLOB NULL DEFAULT NULL " - Duplicate column name 'basket'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_inventory` CHANGE `eanupc_code` `upc` VARCHAR( 12 ) NULL " - Unknown column 'eanupc_code' in 'CubeCart_inventory'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_inventory` ADD `ean` VARCHAR( 14 ) NULL AFTER `upc` " - Duplicate column name 'ean'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_inventory` ADD `jan` VARCHAR( 13 ) NULL AFTER `ean` " - Duplicate column name 'jan'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_inventory` ADD `isbn` VARCHAR( 13 ) NULL AFTER `jan` " - Duplicate column name 'isbn'

    Today, 11:41 File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_inventory` CHANGE COLUMN `updated` `updated` TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP " - Unknown column 'updated' in 'CubeCart_inventory'

    Is this indicative of the database not upgrading correclty during the upgrade?

    500 Internal Server Error after update

    in Install & Upgrade Support

    Posted

    Hi All,

    I have just updated a Version 4.1.1 to 5.0.6

    All completed without issue.

    Apart from a major issue in the admin area. If I navigate in my products in the admin area, I get the following error:-

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    If I look in the CubeCart_system_error_log - the last entry is as follows:-

    File: [database.class.php] Line: [421] "ALTER TABLE `CubeCart_order_summary` ADD `lang` VARCHAR( 5 ) NULL " - Duplicate column name 'lang'

    Where could I be getting this duplicate 'lang' column??

    Cheers for any clues

    Livetech

    Shipping Overrides

    in Technical Help

    Posted

    I'm looking to do this:-

    I've shipping set up how I want it. All products are sorted by weight, and the weight of the product determines the shipping rate via Royal Mail.

    What I am after is that some products (newsletter subscriptions) will operate on a separate shipping rate than the rest of the products (so instead of being a weight based amount for the UK, Europe, ROW, it'll be a flat rate for UK, Europe, ROW - which will either be added onto the shipping amount or it'll be a flat rate discounting the weight altogether of other items ordered).

    Is there any way of setting this up in Cubecart?

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