PeteW1959

Exactly the same results, so I cleared the cache and SQL cache but still the same

I am using Firefox QUERY STRING _g:"orders" multi-order[0]:"140308-151651-4884" multi-status:"3" multi-action:"" go:"Go" search[order_number]:"" search[search_customer_id]:"" search[status]:"" search[date][from]:"" search[date][to]:"" token:"7cc3c818c98e4f672c6f353bd31543dc" REQUEST PAYLOAD Content-Type: multipart/form-data; boundary=---------------------------17302656831615 Content-Length: 1137 -----------------------------17302656831615 Content-Disposition: form-data; name="multi-order[]" 140308-151651-4884 -----------------------------17302656831615 Content-Disposition: form-data; name="multi-status" -----------------------------17302656831615 Content-Disposition: form-data; name="multi-action" -----------------------------17302656831615 Content-Disposition: form-data; name="go" Go -----------------------------17302656831615 Content-Disposition: form-data; name="search[order_number]" -----------------------------17302656831615 Content-Disposition: form-data; name="search[search_customer_id]" -----------------------------17302656831615 Content-Disposition: form-data; name="search[status]" -----------------------------17302656831615 Content-Disposition: form-data; name="search[date][from]" -----------------------------17302656831615 Content-Disposition: form-data; name="search[date][to]" -----------------------------17302656831615 Content-Disposition: form-data; name="token" 2b25568195426a5f81b4b04a6ddf971a -----------------------------17302656831615--

Nothing in the pop-out. I have the network details up, but there is a lot of info there, what do you need? There are 4 lines generated on clicking 'Go': POST http://shop.whitbygothweekend.co.uk/admin.php?_g=orders&multi-order%5B0%5D=140308-151651-4884&multi-status=3&multi-action=&go=Go&search%5Border_number%5D=&search%5Bsearch_customer_id%5D=&search%5Bstatus%5D=&search%5Bdate%5D%5Bfrom%5D=&search%5Bdate%5D%5Bto%5D=&token=7cc3c818c98e4f672c6f353bd31543dc GET http://shop.whitbygothweekend.co.uk/admin.php?_g=orders&multi-order[0]=140308-151651-4884&multi-status=&multi-action=&go=Go&search[order_number]=&search[search_customer_id]=&search[status]=&search[date][from]=&search[date][to]=&token=2b25568195426a5f81b4b04a6ddf971a GET http://shop.whitbygothweekend.co.uk/js/styles/styles.php GET http://shop.whitbygothweekend.co.uk/js/plugins.php

I still get the "Orders have been found that match your search criteria." banner. I have a network monitor, but it doesn't give that much detail, only which applications are generating traffic, but not exactly what that traffic is.. If you can point me at a free one I am happy to install it.

History only shows 'Awaiting Payment' when I created the order (which was an aborted PayPal order), and 'Awaiting Shipping' when I changed it in the order summary screen. (I have changed the text in the language screen from Processing to Awaiting Shipping). Status in phpMyAdmin is 2.

Done that, and it still isn't working. I have just created a dummy order with me as the customer, set the status to processing (from the order summary screen), and then gone back to the orders overview list, ticked the order and tried the update to complete and I get the same results. I did not receive the email, so it isn't getting as far as the send email routine.

The first time I tried was from the search tab, but when that didn't work I just scrolled through the pages to get to the orders; that time the search tab was blank. I am running 5.2.7.

Thanks for the quick reply. No, the message at the top is "Orders have been found that match your search criteria."

I am trying to change a whole load of order statuses to 'Order Complete'. From the 'Orders Overview' tab I tick the orders I want to change, in the 'With Selected:' box I select 'Change Status to: Order Complete' and leave 'then' set to 'Do Nothing'. I click on Go and there is a delay and then the screen refreshes and the list goes back to page 1. When I scroll through to the changed orders, they are still showing their original status.

Your last message is incomplete, it doesn't state what to replace the code with! I am going out for the evening now; will get back to this tomorrow. Thanks for your help.

POST: 'multi-status' => '' 'multi-action' => '' 'search' => 'order_number' => '' 'search_customer_id' => '' 'status' => '6' 'date' => 'from' => '' 'to' => '' 'token' => '932eafd4080ec9799c1490ad5602dd4b' [5] SELECT SQL_CALC_FOUND_ROWS CubeCart_order_summary.*, CubeCart_customer.type, CONCAT(CubeCart_order_summary.last_name, CubeCart_order_summary.first_name) AS `customer`, CubeCart_order_summary.status FROM `CubeCart_order_summary` LEFT JOIN `CubeCart_customer` ON CubeCart_order_summary.customer_id = CubeCart_customer.customer_id WHERE CubeCart_order_summary.status = '6' ORDER BY `order_date` DESC LIMIT 20 OFFSET 0; -- (0.052005052566528 sec) [CACHED] No PHP Errors No Query errors

Did the edits, and get no orders at all, not even on the unfiltered orders page.

Just tried in IE and it is working. Am sending a ticket now. My usual browser is Firefox (26.0), and this is a new computer with a completely fresh install of OS and Firefox, so it isn't connected to any settings I have. I have had the same problem on at least 2 other computers running Firefox.

You have clearly not read my last post. This forum is the only way I can get any support. The 'Get Support' link does not work, so I cannot raise a ticket. Perhaps I should raise a ticket for that issue....oh, wait a minute!

What do I have to do to get any response on this? I asked a question in my previous post that no one has bothered to answer in nearly 3 weeks. Have just upgraded to 5.2.7, and this is still an issue for me. I am quite happy to give FTP access, but the 'Get Support' link on my Dashboard does nothing, just refreshes the main Dashboard page. This is getting VERY annoying now; I have an issue, I want it fixed, I am prepared to help you, but you don't seem to want to help me. Very poor customer service.

I have a wide demograph, from IT professionals to those who seem to struggle with basic English! Many manage to create several customer accounts, each with 4 or or 5 failed orders. I have tried to get customers to go through the steps whilst talking to them over the phone, but I still can't quite nail what is going wrong. I have tried every sort of idiotic action I can think of to make it go wrong but never have! Good to know I'm not the only one experiencing this Dirty Butter.

If the customer goes straight to payment and successfully pays then the order does get updated. It seems to go wrong if the the customer has a problem at the first attempt, somehow closes the Cubecart session and then goes on to make a successful payment. It is quite difficult to work out exactly what the customers are doing, as I haven't found anyone who can accurately describe exactly what steps they took. However it is far more common than I would expect for it to be 'user error'; there are an awful lot of people making exactly the same mistakes if that is the case.

I had it set longer, but I was getting complaints from customers who had failed payments and still had incomplete orders on the system. It was leading to all sorts of confusion as failed PayPal payments seem to happen very frequently.

Refreshing the page just returns me to the dashboard! I can give you FTP access; how do I go about it?

I am getting similar nonsense. Products that have stock are showing in the 'Stock' column as '-'. This should have been a great improvement, but as it stands it is worse than useless.

I am getting increasingly frustrated with the bugs in CC5 and wish I had never upgraded. I am losing customers now, and I really want to go back to 4. Can this be done? I don't mind manually editing tables etc., and I am OK with running SQL queries to change the data. I just need to know what needs changing.

OK, I have managed to upgrade to 5.2.5 after 3 attempts. Each time I ran the upgrade the process told me it was already upgraded, even though the warning on the Dashboard said it wasn't. Anyway, the warning is gone, and the Store Overview is reporting 5.2.5. However the problem isn't fixed. This is becoming urgent now as I have cancelled orders that should be marked as Processing and I need to deal with them (see my post on Payment Gateways).

I am running 5.2.4. I have tried to upgrade but despite several attempts the upgrade leaves me with too many errors.

I am using the PayPal plugin. If a customer chooses to pay by PayPal, follows the links to the PayPal site and doesn't complete the transaction the order is flagged as Awaiting Payment, as it should do. If they then complete the transaction after some time, PayPal generates a successful transaction but the order status doesn't get updated to Processing. As I have my store set to cancel orders that are left as 'Awaiting Payment' after 2 hours, I now have cancelled orders on the system that have been paid through PayPal. I am not sure of the exact steps the customer takes for this to happen, but I know it has happened on more than one occassion.

If I search orders, I only get one page of results regardless of how many should be returned. The 'Total:' at the bottom right of the screen is blank. I have tried with all sorts of search criteria, and the result is always only one page full.