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Gunstra

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Posts posted by Gunstra

    Issues with admin password

    in Technical Help

    Posted

    21 hours ago, bsmither said:

    CubeCart can try to use an un-salted password (like CubeCart v3), which will auto-update to a CC6 style password.

    But, in addition to encoding the password via md5, the database row must also have a blank salt value, and a zero for 'new_password'.

    You say things were fine until today.

    Please check if your hosting provider has upgraded your hosted environment (PHP version, etc).

    I ended up fixing it by redoing the MD5 three times and it finally changed. I would be the one updating the php my provider wouldn't as it's an unmanaged server. Thx for the effort though :)

    Issues with admin password

    in Technical Help

    Posted

    I am having an issue logging in to my admin section all of sudden. Things were fine until today. I get invalid username or password and I even tried forgotten password and it tells me incorrect details, try again. I know they are correct because I went into phpmyadmin and checked the username and even changed the password using the MD5 in the drop down like you're supposed to do when dealing with passwords.

    Is there another way to get the password changed so I can login?

    Order Not Completing

    in Technical Help

    Posted

    8 hours ago, Lastwolf said:

    that all looks fairly correct to me.

    So it's not taking the paypal payment at all? that's different that your first reported error, in you go to Extensions whats the version number of your paypal commerce?

    1.7.8 The latest. I'm on the site 2-3 times a day looking for new orders and I keep a;; extensions up to date as I have learned from WordPress for 15+ years that you can get hacked if you don't.

    Order Not Completing

    in Technical Help

    Posted · Edited by Gunstra
    Add 2nd screenshot

    11 hours ago, Lastwolf said:

    The payment is for sure going through?

    Which paypal module are you using and is it up to date in the version number?

     

    EDIT: Nevermind, I misread, that is the normal proceedure, after paypal payment is sent it should be set to processing, it's up to you to complete it.

    Additonally, I'd have a look at "Store Settings > General "Misc" 

    That should have the alert email to Admin setting make sure it's set to processing and the one below is ticked "allow processing to be skipped" that might resolve your above issue.

    I am using the paypal commerce platform created by cubecart. I have attached the settings for it in a screenshot. I get the order ok but it doesn't take it to paypal and charge the person. I have to click complete to get it to go through and setup their downloads.

    ccpaypal.png

    ccpaypal2.png

    Order Not Completing

    in Technical Help

    Posted

    I am getting no emails that I have new orders and when I go look and there is an order sitting there it's not completing and processing the order for the customer. It doego through paypal and bill them but it is not giving them the order complete so they can download the digital file (.zip).

    Any help is appreciated.

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