Nothing has changed on the website but I did install a new Security Certificate and was wondering if that would cause a problem
It's possible that installing a new security certificate on your customer's website might be causing the callback failures you're seeing. Here's why:
Callback Failures: The emails indicate that the callback URL (http://www.xxxxxx.co.uk/modules/gateway/WorldPay/return.php) is failing to receive a response from WorldPay after a transaction. The error code 301 suggests that the request is being redirected to a different location.
New Security Certificate: When you install a new security certificate, it can cause temporary issues with established connections, especially if WorldPay's servers haven't been updated to recognize the new certificate.
Worldpay Callback Issue
in Technical Help
Posted
It's possible that installing a new security certificate on your customer's website might be causing the callback failures you're seeing. Here's why:
Callback Failures: The emails indicate that the callback URL (http://www.xxxxxx.co.uk/modules/gateway/WorldPay/return.php) is failing to receive a response from WorldPay after a transaction. The error code 301 suggests that the request is being redirected to a different location.
New Security Certificate: When you install a new security certificate, it can cause temporary issues with established connections, especially if WorldPay's servers haven't been updated to recognize the new certificate.