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marvso

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Posts posted by marvso

  1. I upgraded my 5.0 Cubecart to the newest 5.2 version using Softaculous.  I first had to import 5.0 and then did the update. I am now getting the following error

     

    Warning: require_once(/home/marvso/public_html/CubeCart_plain.php) [function.require-once]: failed to open stream: No such file or directory in /home/marvso/public_html/controllers/controller.master.inc.php on line 35

    Fatal error: require_once() [function.require]: Failed opening required '/home/marvso/public_html/CubeCart_plain.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/marvso/public_html/controllers/controller.master.inc.php on line 35

     

     

    Any ideas? Thanks

     

  2. I just upgraded to CubeCart 5. On my website at www.marvsmusic.com it show "your logo" at the top of the page. I went into general settings and found where I can add my logo. I did that and cleared cache but it still doesn't show up. How do I fix it? Thanks

    OK, let's start with the easiest. Did you enable your choice of logo by changing the red X to a green check?

    I just upgraded to CubeCart 5. On my website at www.marvsmusic.com it show "your logo" at the top of the page. I went into general settings and found where I can add my logo. I did that and cleared cache but it still doesn't show up. How do I fix it? Thanks

    OK, let's start with the easiest. Did you enable your choice of logo by changing the red X to a green check?

    OK that worked but all of a sudden the logo was HUGE! I guess I need a smaller file huh ?

  3. My contact page quit working on my website at www.marvsmusic.com When you go to this page and customers fill it out and hit send, I never get any message or email from it. Is there some setting that I need to check? My email address is [email protected] and its set as such in my general settings.

    Any help would be much appreciated! Its hard to say how many customers sent me messages this way and I never got them.

    Thanks!

    Marv Sobolesky

    www.marvsmusic.com

  4. Did you restore the correct database backup to the new server?

    I believe so. For some reason I have 2 databases . I am unclear as to how all of that works. I have one database entitles cc4 and the other one is ccrt1. I am not sure which is which. I believe Cubecart support left the old database on my server so I dont know if I can safely delete one of them or not.

    How do I tell?

    Thanks

    Marv Sobolesky

    www.marvsmusic.com

  5. Hello,

    I was forced to move my website from my old host to a new hosting company. In the transition it seems like my store lost about the last 3 months of orders and also my SSL does not seem to be working correctly. Is this normal during a move? i luckily still have access to my files on my old host as well as a backup.

    What do I need to change to get the SSL working again?

    Thanks!

    Marv Sobolesky

    www.marvsmusic.com

  6. My store and administration page show that I have :

    Number of Products: 1,034

    Number of Customers: 821

    In reality I have 1098 products and 1099 customers. I already tried the clear cache and rebuild and recount items but it doesnt change anything. This seems really strange to me. Any ideas?

    Marv Sobolesky

    www.marvsmusic.com

  7. To use the add order in admin the customer has to already be in the database. So you have to add the customer first. Once you do this you can select the customer from the drop down top right and if you use firefox it automaticly adds the customers details, if using IE it doesn't (bug).

    It would be great if they could do the same thing with a drop down menu for items. Its a pain in the #&# adding items and then having to manually go in and find the item and reduce the inventory level. Hopefully someone writes a mod for this or its fixed in a future update.

    Marv Sobolesky

  8. Looks like it has something to do with your store URL (see your global.inc.php file). When you go to http://www.hopsandgrapesonline.com and add something to your basket, the address changes to http://hopsandgrapesonline.com and nothing adds to basket. If you go straight to http://hopsandgrapesonline.com, it works fine first time.

    I had a similar problem with a store in a subfolder - www.domain.com/store/ - if you didn't have the trailing slash in some browsers, the same problem would occur.

    I had this same problem a few weeks back. I still had tech support from Cubecart and I contacted them about this problem. They had it fixed in short order and now its working great. I am not sure what they did but I do know its working now. I am using 4.2.2 Everytime I have had problems Cube Cart support has been excellent! Give them a try. Its worth the $$$

    Marv Sobolesky

    www.marvsmusic.com

  9. I had some problems with products disappearing from my website but still show up on my admin page and show as being active. By using sql Queries I was able to get the products back in the categories but I am not sure what caused this in the first place.

    According to my admin view products page I have 1033 products but the count on my webpage is only 974. I cleared cache and used the rebuild Rebuild category product count. It seemed to rebuild the category count but not total product count.

    Any ideas?

    Marv Sobolesky

    www.marvsmusic.com

    Wow still not resolved. Cube Cart Support has been really great up to this point. I am starting to think this problem is not fixable...

    Marv Sobolesky

    www.marvsmusic.com

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