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grafis

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Posts posted by grafis

    Image Upload error - The server didn't send back a proper XML resp

    in Technical Help

    Posted

    Running 4.3.8, cannot upload images. Stumped and need new products!

    - Checked permissions (777 on /images/uploads, /cache, /includes/extra ).

    - Checked $glob['rootRel'] = '/';

    - Checked .htaccess

    - re-uploaded all files in /admin/includes/rte

    - I can create new image folders via "Create New Folder" (error at launch of image uploader, and error when I create the image folder, but the folder is created)

    This is the error Internet Explorer displays 

    ---------------------------

Message from webpage

---------------------------

The server didn't send back a proper XML response. Please contact your system administrator.



XML request error: Forbidden (403)



Requested URL:

/admin/includes/rte/editor/filemanager/connectors/php/connector.php?Command=GetFoldersAndFiles&Type=uploads&CurrentFolder=%2F&uuid=1311464225155



Response text:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>403 Forbidden</title>

</head><body>

<h1>Forbidden</h1>

<p>You don't have permission to access /admin/includes/rte/editor/filemanager/connectors/php/connector.php

on this server.</p>

<p>Additionally, a 404 Not Found

error was encountered while trying to use an ErrorDocument to handle the request.</p>

<hr>

<address>Apache/2.2.17 (Unix) mod_ssl/2.2.17 OpenSSL/0.9.7a mod_fcgid/2.3.6 Phusion_Passenger/2.2.15 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.luciasimports.com Port 80</address>

</body></html>



---------------------------

OK   

---------------------------

    4.3.9 changed files list missing in AL's post

    in Technical Help

    Posted

    Does anyone have a list of actual the files (why doesn't the change report list files?) that changed other than the company address? This is way to painful for sites with customization....

    Mode: Differences, With Context, Ignoring Unimportant <- ???

    Left base folder: CubeCart-4.3.8

    Right base folder: CubeCart-4.3.9

    Clear Store Cache

    in Customising Look & Feel

    Posted

    You will have to re-enable SQL Caching in the General Settings in the Admin panel, then go to Rebuild and Recount and hit the Clear Cache button.

    Ouch! But....

    There's a "Clear Cache" option in "Rebuild and Recount" that should do the trick no? If so, excellent!! (version 4.3.8)

    Clear Store Cache

    in Customising Look & Feel

    Posted

    It does have a cache. However the clear cache option is not visible if the SQL Caching option in General Settings is not enabled.

    I'm unable to find a Clear Cache or Session type option, any idea where (4.3.8)?

    I had to disable SQL Caching in order to see code changes on my Categories Box.

    Use your FTP client to delete all the files/folders inside of the /cache/ directory.

    Thanks!

    ... would perhaps be nice to have that as a button in the Admin.

    Clear Store Cache

    in Customising Look & Feel

    Posted

    It does have a cache. However the clear cache option is not visible if the SQL Caching option in General Settings is not enabled.

    I'm unable to find a Clear Cache or Session type option, any idea where (4.3.8)?

    I had to disable SQL Caching in order to see code changes on my Categories Box.

    Breadcrumb Separator

    in Customising Look & Feel

    Posted

    My issue was no space after the Directory Symbol which looks fugly (technically correct on a file system but...)

    I also couldn't find where to edit the code so used the tip from above and added a break-space.

    This seemed to only work if I used the code below and had no space between then two.

    Added in Admin under Styles & Misc > Directory Symbol: &raquo;&nbsp;

    Before:

    Location: HomeIcon >Directory

    After

    Location: HomeIcon > Directory

    My SQL Error - Add to Basket - Product Options (Help!)

    in Technical Help

    Posted

    Help!

    We're receiving a MySQL Error for all products that have Color Options - as soon as you click "Add To Basket" you get the error below.

    You then receive the error from that point forward when trying to view your cart or adding any other items to the cart.

    You can add, subtract modify all non option products as much as you want without issue.

    I've run an "Update Image Database" and "Clear Cache" and browsed all images looking for an issue. I'm assuming something with the upgrade to 4.3.7 or a new image caused a problem in the database. Where to start?

    MySQL Error Occurred

    Error Message: 1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '{' at line 1

    SQL: SELECT T.* FROM CubeCart_options_top AS T WHERE T.option_id = 1{

    CubeCart Version: 4.3.7

    PHP Version: 5.2.8

    MySQL Version: 5.0.85-community-log

    Image upload folder size: 9.6 MB

    Server Software: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.7a

    Fatal error: Unable to read 4310 bytes in /index_enc_zend.php on line

    in Install & Upgrade Support

    Posted

    Why o why is this still not part of the setup/upgrade instructions!?

    Just upgraded from 4.3.3 -> 4.3.7 and boom site down.

    I HATE upgrading because something always fails - 30 minutes of panic, followed by cursing when I find the answer.

    Why do I have to scour the web for help on what appears to be a very well known issue?

    From the Read Me.txt - nary a word....

    b. Upload the entire contents of this folder over your existing files

    replacing all existing ones.

    IMPORTANT: If you renamed your admin folder or admin.php file you must do this prior

    to uploading the new files and your store will work as before.

    Yo!! ALSO IMPORTANT Upload these Files in Binary Mode

    index_enc_zend.php

    admin_enc_zend.php

    Registration - Help! Almost All my registrations are for Afghanist

    in Technical Help

    Posted

    Hi, the form should keep the values entered by the customer even if the registration fails, I am not sure why your's does not, have you upgraded recently?

    Personally I have removed the captcha completely from the registration page as generally there is no need for it and even massive online stores do not do this. If you want to do the same then the post below will show you how.

    http://forums.cubecart.com/index.php?s=&am...st&p=159824

    Upgrade shortly after 4.3.3 came out and the issue appeared after that.

    All values are kept except Country and State (name, phone, address etc are all kept)

    Captcha - I'll try to keep it as neither CC nor the customers business are massive and thus don't have the manpower, security or level of software (no offense meant to CC!)

    Registration - Help! Almost All my registrations are for Afghanist

    in Technical Help

    Posted

    Help this is driving us crazy!

    Due to required field or Captcha failure at least 50% of our customers Register like this:

    Country: Afghanistan

    State: Alabama

    When Registration fails CubeCart keeps ALL entered values except Country and State instead reverting them back to Afghanistan, a blank field (for non United States 'states') and Alabama (three fields show onscreen). Since there is no Alert or highlight customers don't realize they need to re-enter these values.

    CC 4.3.3

    How to Fix?

    Registration - "Telephone numbers must be numeric only"

    in Technical Help

    Posted

    Anyone know how to update the Registration page to warn users what the required field formatting requirements are?

    Specifically the Telephone field seems to cause issues requiring "numeric only". Folks in the united states tend to use (111) 222-3333, 111 / 222 3333, 111-222-3333 or similar delimiter type formatting that a human can parse.

    How can I help users register more smoothly as basically all are rejected on their first try?

    tia,

    g

    Hide prices and cart? (had it working in 3.x struggling with 4)

    in Technical Help

    Posted

    I had this working in 3.x and am struggling with 4.2.3

    In a nutshell - In 3.x I was hidding Prices, Add to Cart and Cart.php from view unless visitor had a special Session cookie.

    This was accomplished with a non CC login and required the login generated cookie to view Prices and Cart.

    4.0 has changed so much I'm struggling to achieve similar.

    Example - customer must click "Request a login" to see prices or be able to register to shop

    http://www.luciasimports.com/products/inde...amp;productId=5

    Why?

    It's a "Merchant" only site, bulk purchases only with special pricing... but all products must be public because they wish to attract new customers. If I can't get this done then I am to build an entire paralell non CC site with all products (joy!). If there's a better way in 4.x for this special Cart I'd love to hear it!

    ... it was all so easy until they said "and just one more thing"

    Support Ticket closed? CopyRight Removal Key

    in Technical Help

    Posted

    I'd simply raise another support ticket. Can't offer an explanation I'm afraid.

    As far as getting your license key, that's easy. Go back to the cubecart home page, and top right of the screen is a little grey tab saying "Customer Area". You should be able to log in here and retrieve your key.

    I can give it a shot but fear a new ticket will be silently closed again with no recourse for actual help.

    My issue was for the CopyRight Removal Key, I changed my Cart folder name and it fails telling me to request support which I did, then that failed.

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