Guest Dale Massey Posted August 23, 2005 Share Posted August 23, 2005 Hello, I have been trying to get a new install working. It is 3.02 Anytime i add a product to the cart, it isnt added tothe total in the cart, and when proceeding to checkout, no products are in the cart! help! http://thegamescompany.co.uk/theanimecompany Quote Link to comment Share on other sites More sharing options...
Guest jeromas Posted August 24, 2005 Share Posted August 24, 2005 I have the same problem here, and posted a while back, but no one seemed to know the answer. One of the posts I browsed through said it was due to having a large quantity of products in the database and that the script responsible for parsing the items wasn't able to 'handle it'. I don't think that is true, as even the scripts I've written for my online quote system are able to parse my (currently) 5500+ item inventory..I can't imagine that the authors of Cubecart, especially after looking at the code, have written a script that will throw up like that, but then again even the smallest bugs can do the strangest things...anyone got any ideas? Quote Link to comment Share on other sites More sharing options...
Guest Posted August 24, 2005 Share Posted August 24, 2005 I imagine it cold be weird characters, either in the product code, description, or possibly the price (ie comma instead of dot) If you look at your raw database in PHPmyAdmin, can you see any strange characters? I think we had problems with people adding punctuation, tabs, etc.. I'd do an EXPORT in to EXCEL and double check it all looks tabled nicely. Then you can reimport it once corrected. The number of products is irrelevent IMHO as it has foundit in database, it's just the cart memory of the single add to porduct that is giving jip. Whcih seems like a corrupted product to me. CLeaning it with excel should hoighligh it. You could also just import the first 50 porducts to prove it wasn't a size thing. BACKUP your database before you do all this of ocurse ! Quote Link to comment Share on other sites More sharing options...
Guest slsmayville Posted August 24, 2005 Share Posted August 24, 2005 I'm having the same issue and since I only have 4 items listed, I highly doubt it's due to a large list of items. Meanwhile, this is just a pain in the rear... Quote Link to comment Share on other sites More sharing options...
Guest jeromas Posted August 24, 2005 Share Posted August 24, 2005 I've checked the data, and even gone so far as to try saving the files with different sets of line breaks, but that usually ends up with incorrect importation of the records into the database. There are no odd visible characters in the database itself. It seems odd that the item is added correctly to the basket, but on 'View Basket', it doesn't correctly show the item or any other information related to it. If anyone figures it out, please post it here. Quote Link to comment Share on other sites More sharing options...
Guest jeromas Posted August 24, 2005 Share Posted August 24, 2005 As an update, I have done the following (1) Emptied my store database and entered a single record using PHPMyAdmin. The results were the same when I tried to 'View Basket' -- no item information is there. (2) Experimented with various line breaks from Unix, Windows, and Mac on my .csv files that I imported into my store database. That didn't help either. (3) Removed the extra database fields in my inventory table that I use for my own purposes and did steps 1 and 2 again. That didn't help either. (4) Re-uploaded all of the cart files from a fresh download in binary mode. Originally when I installed the store, transferring all the files in binary mode caused the installation to fail, so I re-installed using ascii transfer mode and just re-uploaded the images in binary mode. This step didn't help either. I am fresh out of ideas as to why I can't use the cart system in 3.0.2. The only other step I can think of is to post the php server settings from my web host. If anyone has any ideas, please let those of us out there having this problem know what is up. PHP Version 4.3.11 System Linux box12.bluehost.com 2.4.21-32.0.1.ELsmp #1 SMP Wed May 25 14:26:33 EDT 2005 i686 Build Date Jun 16 2005 00:07:09 Configure Command './configure' '--prefix=/usr' '--with-xml' '--enable-bcmath' '--enable-calendar' '--with-curl' '--with-dom' '--with-dom-xslt' '--with-dom-exslt' '--enable-ftp' '--with-gd' '--with-jpeg-dir=/usr/local' '--with-png-dir=/usr' '--with-xpm-dir=/usr/X11R6' '--with-gettext' '--with-imap' '--with-imap-ssl' '--with-kerberos' '--enable-mbstring' '--enable-mbstr-enc-trans' '--enable-mbregex' '--with-mcrypt' '--with-mhash' '--with-ming=../ming-0.2a' '--enable-magic-quotes' '--with-mysql' '--with-openssl' '--enable-discard-path' '--with-pear' '--with-pgsql=/usr' '--enable-xslt' '--with-xslt-sablot' '--enable-sockets' '--enable-track-vars' '--with-ttf' '--with-freetype-dir=/usr' '--enable-gd-native-ttf' '--enable-versioning' '--with-zip' '--with-zlib' Server API CGI Virtual Directory Support disabled Configuration File (php.ini) Path 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enabled curl CURL support enabled CURL Information libcurl/7.12.0 OpenSSL/0.9.7a zlib/1.1.4 domxml DOM/XML enabled DOM/XML API Version 20020815 libxml Version 20616 HTML Support enabled XPath Support enabled XPointer Support enabled DOM/XSLT enabled libxslt Version 1.1.8 libxslt compiled against libxml Version 2.6.11 DOM/EXSLT enabled libexslt Version 1.1.8 ftp FTP support enabled gd GD Support enabled GD Version bundled (2.0.28 compatible) FreeType Support enabled FreeType Linkage with freetype GIF Read Support enabled GIF Create Support enabled JPG Support enabled PNG Support enabled WBMP Support enabled XBM Support enabled gettext GetText Support enabled imap IMAP c-Client Version 2001 SSL Support enabled Kerberos Support enabled mbstring Multibyte Support enabled Japanese support enabled Simplified chinese support enabled Traditional chinese support enabled Korean support enabled Russian support enabled Multibyte (japanese) regex support enabled mbstring extension makes use of 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PHPSESSID=3431ba2ab1c7bf1887f77e151d77b1ab HTTP_HOST www.punchcard-pcs.com HTTP_KEEP_ALIVE 300 HTTP_REFERER http://www.punchcard-pcs.com/classic_gamin.../serverInfo.php HTTP_USER_AGENT Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 REMOTE_ADDR 216.98.228.148 REMOTE_PORT 60677 SCRIPT_FILENAME /home/punchcar/public_html/classic_gaming/admin/misc/info.php SERVER_ADDR 67.138.240.169 SERVER_ADMIN [email protected] SERVER_NAME www.punchcard-pcs.com SERVER_PORT 80 SERVER_SOFTWARE Apache/1.3.33 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_ssl/2.8.22 OpenSSL/0.9.7a PHP-CGI/0.1b GATEWAY_INTERFACE CGI/1.1 SERVER_PROTOCOL HTTP/1.1 REQUEST_METHOD GET QUERY_STRING no value REQUEST_URI /classic_gaming/admin/misc/info.php SCRIPT_NAME /classic_gaming/admin/misc/info.php PHP Variables Variable Value PHP_SELF /classic_gaming/admin/misc/info.php _REQUEST["ccUser"] YTg5Y2ExYTQ4MmU4OGY0NTgxNmZiZjI3MWU5OTM4ZTg= _REQUEST["PHPSESSID"] 3431ba2ab1c7bf1887f77e151d77b1ab _COOKIE["ccUser"] YTg5Y2ExYTQ4MmU4OGY0NTgxNmZiZjI3MWU5OTM4ZTg= _COOKIE["PHPSESSID"] 3431ba2ab1c7bf1887f77e151d77b1ab _SERVER["PATH"] /usr/local/bin:/usr/bin:/bin _SERVER["DOCUMENT_ROOT"] /home/punchcar/public_html _SERVER["HTTP_ACCEPT"] text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,;q=0.5 _SERVER["HTTP_ACCEPT_CHARSET"] ISO-8859-1,utf-8;q=0.7,*;q=0.7 _SERVER["HTTP_ACCEPT_ENCODING"] gzip,deflate _SERVER["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5 _SERVER["HTTP_CONNECTION"] keep-alive _SERVER["HTTP_COOKIE"] ccUser=YTg5Y2ExYTQ4MmU4OGY0NTgxNmZiZjI3MWU5OTM4ZTg%3D; PHPSESSID=3431ba2ab1c7bf1887f77e151d77b1ab _SERVER["HTTP_HOST"] www.punchcard-pcs.com _SERVER["HTTP_KEEP_ALIVE"] 300 _SERVER["HTTP_REFERER"] http://www.punchcard-pcs.com/classic_gamin.../serverInfo.php _SERVER["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 _SERVER["REMOTE_ADDR"] 216.98.228.148 _SERVER["REMOTE_PORT"] 60677 _SERVER["SCRIPT_FILENAME"] /home/punchcar/public_html/classic_gaming/admin/misc/info.php _SERVER["SERVER_ADDR"] 67.138.240.169 _SERVER["SERVER_ADMIN"] [email protected] _SERVER["SERVER_NAME"] www.punchcard-pcs.com _SERVER["SERVER_PORT"] 80 _SERVER["SERVER_SOFTWARE"] Apache/1.3.33 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_ssl/2.8.22 OpenSSL/0.9.7a PHP-CGI/0.1b _SERVER["GATEWAY_INTERFACE"] CGI/1.1 _SERVER["SERVER_PROTOCOL"] HTTP/1.1 _SERVER["REQUEST_METHOD"] GET _SERVER["QUERY_STRING"] no value _SERVER["REQUEST_URI"] /classic_gaming/admin/misc/info.php _SERVER["SCRIPT_NAME"] /classic_gaming/admin/misc/info.php _SERVER["PHP_SELF"] /classic_gaming/admin/misc/info.php _SERVER["argv"] Array ( ) _SERVER["argc"] 0 _ENV["PATH"] /usr/local/bin:/usr/bin:/bin _ENV["DOCUMENT_ROOT"] /home/punchcar/public_html _ENV["HTTP_ACCEPT"] text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,;q=0.5 _ENV["HTTP_ACCEPT_CHARSET"] ISO-8859-1,utf-8;q=0.7,*;q=0.7 _ENV["HTTP_ACCEPT_ENCODING"] gzip,deflate _ENV["HTTP_ACCEPT_LANGUAGE"] en-us,en;q=0.5 _ENV["HTTP_CONNECTION"] keep-alive _ENV["HTTP_COOKIE"] ccUser=YTg5Y2ExYTQ4MmU4OGY0NTgxNmZiZjI3MWU5OTM4ZTg%3D; PHPSESSID=3431ba2ab1c7bf1887f77e151d77b1ab _ENV["HTTP_HOST"] www.punchcard-pcs.com _ENV["HTTP_KEEP_ALIVE"] 300 _ENV["HTTP_REFERER"] http://www.punchcard-pcs.com/classic_gamin.../serverInfo.php _ENV["HTTP_USER_AGENT"] Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 _ENV["REMOTE_ADDR"] 216.98.228.148 _ENV["REMOTE_PORT"] 60677 _ENV["SCRIPT_FILENAME"] /home/punchcar/public_html/classic_gaming/admin/misc/info.php _ENV["SERVER_ADDR"] 67.138.240.169 _ENV["SERVER_ADMIN"] [email protected] _ENV["SERVER_NAME"] www.punchcard-pcs.com _ENV["SERVER_PORT"] 80 _ENV["SERVER_SOFTWARE"] Apache/1.3.33 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_ssl/2.8.22 OpenSSL/0.9.7a PHP-CGI/0.1b _ENV["GATEWAY_INTERFACE"] CGI/1.1 _ENV["SERVER_PROTOCOL"] HTTP/1.1 _ENV["REQUEST_METHOD"] GET _ENV["QUERY_STRING"] no value _ENV["REQUEST_URI"] /classic_gaming/admin/misc/info.php _ENV["SCRIPT_NAME"] /classic_gaming/admin/misc/info.php Quote Link to comment Share on other sites More sharing options...
Guest unbeaten Posted August 25, 2005 Share Posted August 25, 2005 Hiya Peeps I had the same problem with mine. The Key comes in setting the taxes up before you add any products. This really is the solution. Although this could be a bit of a bugger if you have added loads of products already!! If you have there is hope PM me Quote Link to comment Share on other sites More sharing options...
Guest yoursite Posted August 25, 2005 Share Posted August 25, 2005 You Just Need To Update All Your Products By Clicking On Them And Then Pressing Update, This Will Fix The Problem And Correct The Check Out Process. Quote Link to comment Share on other sites More sharing options...
Guest jeromas Posted August 25, 2005 Share Posted August 25, 2005 Well, it looks like yoursite is right - just pressing the 'Edit Product' button in the admin cPanel works if you then add that particular item to the basket. Unfortunately, I have almost 6000 products in my database, so could the dev's share what the update button does to the records? To me it looks like maybe it was just using addslashes() to put slashes around any punctuation found in the records. If so, is there any punctuation that is allowed in the records? It should be fairly easy to do a global search and replace.. I've already added slashes to all of the ' found, as well as getting rid of the few commas present (though my fields were delimited by . Anything else I should take care of with a record? Thanks for the input. Quote Link to comment Share on other sites More sharing options...
Guest Posted August 30, 2005 Share Posted August 30, 2005 Having the same problem as you call, can't find an "UPDATE" button. Where would it be? When I try to "Edit" to adjust, I get a "Failure to Update Category" Response. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Guest Posted August 31, 2005 Share Posted August 31, 2005 I have just been to your site and did a test purchase everything worked fine!!! Try the following, remove all cookies from your computer, remove all members from the website you have set up to test with then close all your browser windows, restart your browser and try the whole registration and purchase again. One of the problems is tesing the site several times and using different usernames etc, the cookies on your computer can confuse the store. It worked for me.. Quote Link to comment Share on other sites More sharing options...
Guest Posted August 31, 2005 Share Posted August 31, 2005 Strange, I've tried what you suggested, and had a few associates try from different computers and we're getting blank shopping cart screens. I try to do the "Edit" trick for each product, but when I click "Edit" from the product page, I get a "Failure to Edit Category" message in red at top of page. Any ideas? What folders are involved and what permissions are they supposed to be, if you know, to edit a category, and/or display the images and carry the cookies into the shopping cart. Perhaps on the update permissions got changed? Problem is striking me that way. thanx Marc Quote Link to comment Share on other sites More sharing options...
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