Guest scarybiscuit Posted September 12, 2006 Share Posted September 12, 2006 Hi Many thanks in advance for any help I may receive with from this enquiry! I have been reading the forums and realise that there is a problem with cubecart and protx, but I was not sure (or could not find) if anyone had posted a fix for this particular problem After a lenghthy conversation with protx I have established that the reason for the error screen "incomplete information submitted" etc is that the Vendor Txt code needs to be added to the end of the encryption password. At the moment cubecart does not do this. I am using vesion 3.012 with the .13 patch and a custom skin. This is the code that needs to be updated - step 5 of the checkout process: <input type='hidden' name='VendorTxCode' value='XXXXXX721578' /> <input type='hidden' name='VPSProtocol' value='2.22' /> <input type='hidden' name='TxType' value='PAYMENT' /> <input type='hidden' name='Vendor' value='xxxxxxx' /> <input type='hidden' name='Crypt' value='MxIXXXXXXXXEgfxJdQ05YBlhifUMkHg4CXBdxE1BZQV4RLiA3FwAdAg4PJA5wQzMcGVQfPDURDBw PSnECPlRFWllaAV1sdFdIQ1lHClZ/DVNFS1gRLiA2EQoeBAV3Di1JCUoaAkUEJgUKCxZZR1YGK1IAEgpEWQghYyYQABUYXwY+bgQaHFd6H3UR ABYHQTRHEDhPCBILTGEIOyEKFzYMFlsPcUULBgwDRQQwNiUABwkeUQIgQgQVHERUAjhjIQAfCAFXETVhA RMLD0QeaA0jKFMpGEcQKQxFIxYGQAInMQ1JUzICQBEpWUlXLAReGTAhRS4aDxBWDCEGIRIVA0EIJzw1Cg AVNF0HKR0uI09KACUCYycMHw0eXAQNRAEFHBlEUB0DKEU7DgJBBmAAMRgVHVgfIS1JRSAUBUAGNQxFIhc DQwgxZS4MHQYTXQ5qYgwbFQNZCgUqFhEwDhNXXgd0U1dOImBLFioLERICA3wWIUIABURaBV1tdlxVQFBE BkUNUBUbACthPhYTV1hDRzZCEyBZVjMqD1QYJyBYVVUyAlEAKVMWIismCgUhMRVfXE4SRgslQwQbGwtVC HsmCghcDBhWFiBFFlgeC0MIIiQcSiMTGEYbY0MKGR8DRQAwIUsVGxFIXQooHSgzIB14ORA8KTEyVTp2BH 1tHEdLJ10kLGMECAdcOkg2OW8hJkRMcQw8KRAXFjQlfl4kvb script:submitDoc('gateway');" class="txtCheckout">Go Now!</a> (VENDOR TEXT CODE NEEDS TO BE ADDED TO THE ENCRYPTION STRING ABOVE) Any help in sorting this out would be greatly appreciated Many Thanks Quote Link to comment Share on other sites More sharing options...
Guest nsdesign Posted September 16, 2006 Share Posted September 16, 2006 Hi Many thanks in advance for any help I may receive with from this enquiry! I have been reading the forums and realise that there is a problem with cubecart and protx, but I was not sure (or could not find) if anyone had posted a fix for this particular problem After a lenghthy conversation with protx I have established that the reason for the error screen "incomplete information submitted" etc is that the Vendor Txt code needs to be added to the end of the encryption password. At the moment cubecart does not do this. I am using vesion 3.012 with the .13 patch and a custom skin. This is the code that needs to be updated - step 5 of the checkout process: <input type='hidden' name='VendorTxCode' value='XXXXXX721578' /> <input type='hidden' name='VPSProtocol' value='2.22' /> <input type='hidden' name='TxType' value='PAYMENT' /> <input type='hidden' name='Vendor' value='xxxxxxx' /> <input type='hidden' name='Crypt' value='MxIXXXXXXXXEgfxJdQ05YBlhifUMkHg4CXBdxE1BZQV4RLiA3FwAdAg4PJA5wQzMcGVQfPDURDBw PSnECPlRFWllaAV1sdFdIQ1lHClZ/DVNFS1gRLiA2EQoeBAV3Di1JCUoaAkUEJgUKCxZZR1YGK1IAEgpEWQghYyYQABUYXwY+bgQaHFd6H3UR ABYHQTRHEDhPCBILTGEIOyEKFzYMFlsPcUULBgwDRQQwNiUABwkeUQIgQgQVHERUAjhjIQAfCAFXETVhA RMLD0QeaA0jKFMpGEcQKQxFIxYGQAInMQ1JUzICQBEpWUlXLAReGTAhRS4aDxBWDCEGIRIVA0EIJzw1Cg AVNF0HKR0uI09KACUCYycMHw0eXAQNRAEFHBlEUB0DKEU7DgJBBmAAMRgVHVgfIS1JRSAUBUAGNQxFIhc DQwgxZS4MHQYTXQ5qYgwbFQNZCgUqFhEwDhNXXgd0U1dOImBLFioLERICA3wWIUIABURaBV1tdlxVQFBE BkUNUBUbACthPhYTV1hDRzZCEyBZVjMqD1QYJyBYVVUyAlEAKVMWIismCgUhMRVfXE4SRgslQwQbGwtVC HsmCghcDBhWFiBFFlgeC0MIIiQcSiMTGEYbY0MKGR8DRQAwIUsVGxFIXQooHSgzIB14ORA8KTEyVTp2BH 1tHEdLJ10kLGMECAdcOkg2OW8hJkRMcQw8KRAXFjQlfl4kvb script:submitDoc('gateway');" class="txtCheckout">Go Now!</a> (VENDOR TEXT CODE NEEDS TO BE ADDED TO THE ENCRYPTION STRING ABOVE) Any help in sorting this out would be greatly appreciated Many Thanks Can you confirm exactly what the protx issue is? We've just implemented protx for a client, and it all looked like it was ok - a test order seemed to go to plan, however, now when back at the store, if I click on the "continue" button in the basket, it jumps straight to a protx page (bypasses the choice of payment screen) with the error "Incomplete information submitted. No Crypt field supplied." Is this the same issue... ANy update from anyone on fixing this - the client needs to go live asap. Thanks Gary Quote Link to comment Share on other sites More sharing options...
Guest nsdesign Posted September 17, 2006 Share Posted September 17, 2006 Ignore the issue with jumping straight to prtx page, that's solved (was an issue with a mod), but the issue with Protx stating "Incomplete information submitted. No Crypt field supplied." is still happenning.... I'd appreciate any help here... ANybody using protx form, and able to help? Gary Quote Link to comment Share on other sites More sharing options...
Guest nsdesign Posted September 17, 2006 Share Posted September 17, 2006 To confirm - the "first" visit to protx is fine - it passes all the required info etc without problem... It's any further visits (such as a second purchase, or perhaps trying to pay again after a "failed" or "cancelled" payment) that results in the protx page showing the "Incomplete information submitted. No Crypt field supplied." error. Any ideas? Gary Quote Link to comment Share on other sites More sharing options...
convict Posted September 17, 2006 Share Posted September 17, 2006 To confirm - the "first" visit to protx is fine - it passes all the required info etc without problem... It's any further visits (such as a second purchase, or perhaps trying to pay again after a "failed" or "cancelled" payment) that results in the protx page showing the "Incomplete information submitted. No Crypt field supplied." error. Any ideas? GaryIt works in FireFox but IE (tested on v6). Damned Internet Expolorer and one important setting - Check the page validity by visit. The default setting is Automatic. If you set this to "Every visit" it works. If you disable the automatic redirection to the payment gateway site on the latest page (not shown usualy) it works with default (Automatic) IE setting for page checking. It seems IE has an issue with "onLoad" feature + "Automatic" setting, the page is sent incomplete second and the next time IE window is opened (or seems to be for Protx so). My suggestion is to DISABLE the automatic redirection once gateway is choosen for now. Quote Link to comment Share on other sites More sharing options...
Guest pcupgradeltd Posted September 18, 2006 Share Posted September 18, 2006 To confirm - the "first" visit to protx is fine - it passes all the required info etc without problem... It's any further visits (such as a second purchase, or perhaps trying to pay again after a "failed" or "cancelled" payment) that results in the protx page showing the "Incomplete information submitted. No Crypt field supplied." error. Any ideas? GaryIt works in FireFox but IE (tested on v6). Damned Internet Expolorer and one important setting - Check the page validity by visit. The default setting is Automatic. If you set this to "Every visit" it works. If you disable the automatic redirection to the payment gateway site on the latest page (not shown usualy) it works with default (Automatic) IE setting for page checking. It seems IE has an issue with "onLoad" feature + "Automatic" setting, the page is sent incomplete second and the next time IE window is opened (or seems to be for Protx so). My suggestion is to DISABLE the automatic redirection once gateway is choosen for now. Convict, I am in test mode also with protx, can you tell me wher I need to change these options you mention before I go live? Thanks Quote Link to comment Share on other sites More sharing options...
convict Posted September 18, 2006 Share Posted September 18, 2006 Convict, I am in test mode also with protx, can you tell me wher I need to change these options you mention before I go live? Thanks skins/{your skin}/styleTemplates/content/gateway.tpl SEARCH FOR<p><img src="skins/{VAL_SKIN}/styleImages/progress.gif" alt="" title="" onload="submitDoc('gateway');" /></p> REPLACE WITH <!--<p><img src="skins/{VAL_SKIN}/styleImages/progress.gif" alt="" title="" onload="submitDoc('gateway');" /></p>--> OR Remove line OR image tag OR onload section. Quote Link to comment Share on other sites More sharing options...
Guest Beadvine Posted April 7, 2007 Share Posted April 7, 2007 Hello, I'm having a similar problem with the Protx gateway but I'm using CC version 3.0.15. I've posted over in the Gatway forum section but its pretty quite over there, guess everyone's off on there Easter hols Unfortunately, I've got an advertising deadline to meet, so I guess it's no rest for the wicked Anyway, the issue I'm having is ERROR: Incomplete information submitted. The Amount field may be missing or you may have used an incorrect encryption password I've been in touch with Protx and they want my developer ( that would be me!) to change the gateway URL to help diagnose the problem... So this is where I've come unstuck, I hold my hand up and admit that I am not a web designer and that I've been bumbling my way through CC through trial and error with the excellent help of this forum... Actually, I then stumbled across this post this morning and tried Convict's solution. It got me one step closer in that I now get a transferring to payment Go Now! page... Then the error message from Protx. Can somebunny help please :cry: Quote Link to comment Share on other sites More sharing options...
Guest noohoo Posted April 8, 2007 Share Posted April 8, 2007 I've just gone live using protx as the only payment processor...GULP! I've not encountered any problems with it and testing went fine during this phase and then further testing using live transactions went without a problem. Having kittens now incase this is going to start giving me problems, national media ad went out today and the site was launched today (with a compromise over shipping as I can't get that working right at all). Using CC 3.0.15 Quote Link to comment Share on other sites More sharing options...
Guest Beadvine Posted April 8, 2007 Share Posted April 8, 2007 Hello Noohoo, Didn't mean to panic you I've actually resolved the issue I was having with the Protx configuration, I'm almost ashamed to admit that it was actually a space at the end of the encryption password that was actually causing the problem... So easily overlooked!! Anyway, now I'm having issues with a parse error on the confirmation page, this really has me baffled as I haven't a clue on how to fix it let alone what it actually means... Total novice here, I'm afraid!! But I do know what it is like working to a deadline re advertising etc, which is why I am in a little bit of a panic... So I do wish you well with the site, LOL and I hope it is a great success... Fortunately on the shipping note, I found everything I needed on the Shipping and Postage Support Forum :D Quote Link to comment Share on other sites More sharing options...
Guest noohoo Posted April 8, 2007 Share Posted April 8, 2007 LOL, no problem. hope you get is sorted out. Nah, shipping works, I just don't have the knowledge to make it work the way I need it to and there is no 'out of the box' solution. Will be looking for a coder I think. Good luck and I wish I could help. Quote Link to comment Share on other sites More sharing options...
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