Guest 2001web Posted November 12, 2006 Share Posted November 12, 2006 Since 3.0.14 one of our clients has been compaining about duplicte emails from his cart. This morning a different client is reporting the same issue. The issue aoocurs when an order is placed the order email is being sent to admin twice. Any Ideas anyone??? Quote Link to comment Share on other sites More sharing options...
Guest Posted November 14, 2006 Share Posted November 14, 2006 We have the same problem, no idea why though. Quote Link to comment Share on other sites More sharing options...
Guest Lyzard914 Posted November 18, 2006 Share Posted November 18, 2006 Me too! Me too! Just upgraded a week ago and the problem began. ... we are getting the double emails too. Would love for someone to look into it. It's also printing the postage & packaging, tax, grand total, and invoice address fields wrong. Eeek! Looks very unprofessional. Name: Mr M Mystery E-Mail: [email protected] Subtotal: $12.40 Postage & Packaging: $0.00 Tax: $3.83 Grand Total: $0.00 ~~~~~~~~~~~~~~~~~~~~~~~~~~ Invoice Address: $16.23 Mr M Mystery 2345 dsaf Dr. Quote Link to comment Share on other sites More sharing options...
Guest Posted December 12, 2006 Share Posted December 12, 2006 Anyone else got any ideas on this...all 3 of our stores have this since upgrading to 3.0.14? Quote Link to comment Share on other sites More sharing options...
Guest groovejuice Posted December 13, 2006 Share Posted December 13, 2006 Are HTML and text options both selected? If so, try to deselect one of them. Quote Link to comment Share on other sites More sharing options...
Guest kaskudoo Posted December 13, 2006 Share Posted December 13, 2006 where would you be able to change this groovejuice? Quote Link to comment Share on other sites More sharing options...
Guest groovejuice Posted December 13, 2006 Share Posted December 13, 2006 I apologize for providing an inaccurate answer. I misread the topic and lack of sleep has addled my wits. For some reason I was thinking of customer emails, not the ones sent to admin as in the thread. I use a third party bulk emailer on a few of my sites and was thinking of this when I began talking out of my... Quote Link to comment Share on other sites More sharing options...
Guest Posted December 14, 2006 Share Posted December 14, 2006 I started having this problem with 3.0.10, and it doesn't happen all the time. Wish I could give more help, but I thought that I should add my little experience with the same issue. For me, the problem started when I moved from one server to another, so it suggests to me that there's a conflict happening between 2 or more pieces of software, not just in CubeCart. Quote Link to comment Share on other sites More sharing options...
convict Posted December 14, 2006 Share Posted December 14, 2006 Please read this bug report i sent to Al. Try this fix: includes/content/gateway.inc.php SEARCH FORif(!isset($basket['cart_order_id']) && empty($basket['cart_order_id'])){ REPLACE WITH if(!isset($basket['cart_order_id']) || (isset($basket['cart_order_id']) && empty($basket['cart_order_id']))){ SEARCH FOR $cart->setVar(1,"mailSent"); REPLACE WITH $basket = $cart->setVar(1,"mailSent"); Quote Link to comment Share on other sites More sharing options...
Guest Posted December 14, 2006 Share Posted December 14, 2006 You are a GENIUS!! Many thanks, Milos! Quote Link to comment Share on other sites More sharing options...
Guest Jason_Chan Posted January 8, 2007 Share Posted January 8, 2007 Please read this bug report i sent to Al. Try this fix: includes/content/gateway.inc.php SEARCH FORif(!isset($basket['cart_order_id']) && empty($basket['cart_order_id'])){ REPLACE WITH if(!isset($basket['cart_order_id']) || (isset($basket['cart_order_id']) && empty($basket['cart_order_id']))){ SEARCH FOR $cart->setVar(1,"mailSent"); REPLACE WITH $basket = $cart->setVar(1,"mailSent"); hi convict, I am using 3.0.14, is a newbie, and facing the same questions. 1.when sending test emails, I got double emals. I followed your methods, replaced the two code blocks,however, it doesn't work. 2. when I was placing testing order, I didn't get any notification emails. I also read the bug report,and modified the related codes, but it doesn't work yet. regarding the issues above, could you give me any ideas. thanks in advance Quote Link to comment Share on other sites More sharing options...
convict Posted January 8, 2007 Share Posted January 8, 2007 Please read this bug report i sent to Al. Try this fix: includes/content/gateway.inc.php SEARCH FORif(!isset($basket['cart_order_id']) && empty($basket['cart_order_id'])){ REPLACE WITH if(!isset($basket['cart_order_id']) || (isset($basket['cart_order_id']) && empty($basket['cart_order_id']))){ SEARCH FOR $cart->setVar(1,"mailSent"); REPLACE WITH $basket = $cart->setVar(1,"mailSent"); hi convict, I am using 3.0.14, is a newbie, and facing the same questions. 1.when sending test emails, I got double emals. I followed your methods, replaced the two code blocks,however, it doesn't work. 2. when I was placing testing order, I didn't get any notification emails. I also read the bug report,and modified the related codes, but it doesn't work yet. regarding the issues above, could you give me any ideas. thanks in advance I suggest you to PM me with site details will have a look at. Quote Link to comment Share on other sites More sharing options...
Guest cpcnw Posted February 2, 2007 Share Posted February 2, 2007 Any resolution on this one ? Quote Link to comment Share on other sites More sharing options...
Guest Posted February 2, 2007 Share Posted February 2, 2007 After I implemented Convict's suggestion above, the problem has been fixed. Quote Link to comment Share on other sites More sharing options...
Guest Posted February 2, 2007 Share Posted February 2, 2007 Now is this fix the same for Double Customer e-mails? The Admin is only getting one notification e-mail when a customer places an order, but the customer is getting double e-mails when the order is confirmed. -Tim Quote Link to comment Share on other sites More sharing options...
Guest Posted February 2, 2007 Share Posted February 2, 2007 That may possibly be a different issue. However, when selling digital items, the customer WILL get 2 emails - one for the order, and another for the download link(s). You might want to start a new thread on your issue, and describe it as completely as you can. Quote Link to comment Share on other sites More sharing options...
Guest cpcnw Posted February 2, 2007 Share Posted February 2, 2007 Now is this fix the same for Double Customer e-mails? The Admin is only getting one notification e-mail when a customer places an order, but the customer is getting double e-mails when the order is confirmed. -Tim Tim, I am referring to sending customers an email using the admin panel 'customers > email customers' snap-in! Currently, I am getting two identical (almost) emails if I use this - not that I will much but its an interesting problem. My server log shows two messages are generated however the message ID's are different although they both are accepted for delivery by sendmail ; If you are interested I have posted the log here :- http://www.custompc.plus.com/maillog This is absoutley reproducable every time as well as producing blank messages ie its only the sender and subject that gets mailed. I asked Alistair who said that not many people have reported this although I can find about 3-4 incidences of odd mail probs on the forum. Dare say its something specific to my server :wub: Quote Link to comment Share on other sites More sharing options...
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