11thhour Posted March 24, 2009 Share Posted March 24, 2009 Hi, Does anyone know how to get in contact with Cubecart sales if you don't have support though their help desk? I got a email from them and tried to reply but, they wont except my reply. The note was regards to a sales order (#34058) I purchased V4 with copyright removal key last year. I just did a upgrade to the latest version and I may have downloaded it the wrong way witch may have caused a sales order. I didn't see any other way to download the upgrade. Please advise as to what I need to do, if anything. William Stekl Quote Link to comment Share on other sites More sharing options...
Guest Brivtech Posted March 24, 2009 Share Posted March 24, 2009 You can raise a sales ticket through the help desk. It's support tickets that you can't raise unless you have paid support. Quote Link to comment Share on other sites More sharing options...
11thhour Posted March 25, 2009 Author Share Posted March 25, 2009 Thanks for trying to help but, could you explain further or show a link? I log in and click get support and get this: CubeCart Support Access Your support access expired on 23 September 2008 You do not appear to have a support access plan. Please either login in to your customer control panel with an account that does or alternatively you can purchase support by selecting "Other Products & Services" from our secure ordering system. « Previous Page It shouldn't be this confusing to reply to a email. I'm sure I'll need support soon and will be happy to buy more support time at this time. I'm going to have a skin made and it will take some time before I will be installing that and setting up the store. I just wanted to upgrade to the latest version and be ready to go when the skin is done. Quote Link to comment Share on other sites More sharing options...
11thhour Posted March 25, 2009 Author Share Posted March 25, 2009 OK, I found where to submit the help ticket to sales and did so. Thanks! Quote Link to comment Share on other sites More sharing options...
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