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Customer Registration/UPS Shipping Prob


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We really need some help rather quickly.

We put together a CC 4.3.1 site for a group of Fallen Officers in the Pittsburgh area, and we are getting a 10001 error very frequently. I've gotten a response from CC support but so far its just general response.

The site has only been running for about 24 hours. But it has received an enormous amount of traffic. We only have 1 item we are selling, and it definitely has a weight.

Unfortunately we've had about 4000 customers try to order and only 1200 have been able to get their orders through. I thought the problem was user error, but The numbers just seem so skewed. This is for charity, so I'm positive most of the people registering are trying to purchase.

Please Help



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