Payment method: undefined

[KylieJ]

Hi all

I am using CC4.3.8 with SSL enabled.

When a customer tries to pay by clicking on the "make payment" button it doesn't direct them anywhere -

Basket>Checkout>xxPayment

However, the order is processed with Payment method: undefined ie. they haven't paid, though I have the order details and customer info etc.

I have disabled Paypal and Paymate mods and left Print Order form as the only option while I attempt to fix (which doesn't work either)

Any help / advice would be greatly appreciated

I use the test item http://cart.retrorocket.com.au/?searchStr=test&_a=viewCat&Submit=Go

P.S. I have searched forum and googled for an answer and cannot find one

Thank you in advance

Added @ 1:13PM Perth Western Australia time -

I have also looked at this post a couple of times:

but my orders aren't being cancelled as such, the Make Payment button just doesn't take the customer to the next page, resulting in payment not being made

This is the target of the Make Payment button as it appears on retrorocket:

<a class="txtButton" );="" gateway="" javascript:submitdoc(="" onclick="" href="https://cart.retrorocket.com.au/index.php?_g=co&amp;_a=step3&amp;cart_order_id=110926-145056-2016&amp;ccUser=67f85013b0bbfb3d5d6105a546c3a1bc#">Make Payment »</a>

I am doing my best to fix but my knowledge is *very* limited as you can tell!

[KylieJ]

[edit]

This is the target of the Make Payment button as it appears on retrorocket:

<a class="txtButton" );="" gateway="" javascript:submitdoc(="" onclick="" href="https://cart.retrorocket.com.au/index.php?_g=co&amp;_a=step3&amp;cart_order_id=110926-145056-2016&amp;ccUser=67f85013b0bbfb3d5d6105a546c3a1bc#">Make Payment »</a>

[/edit]

When I changed skins the payment was processed with target of Make Payment button as: ...

and everything is fab!

Would love to know how the hypertext ref became an anchor / name tag in the first place though....?

 javascript:submitDoc['gateway']>Make Payment »</a>

In skins/KitaBlue/styleTemplates/content/gateway.tpl

Changed:

<p style="text-align: center;"><a href="#" onclick"javascript:submitDoc('gateway');" class="txtButton">{LANG_CHECKOUT_BTN}</a></p>

to :

<p style="text-align: center;"><a href="javascript:submitDoc('gateway');" class="txtButton">{LANG_CHECKOUT_BTN}</a></p>