dukes

Hello, In the past month repeat customers made purchases and then ordered again within a couple of days. When they did so, paypal would not allow them to complete checkout. On the admin page, the product(s) purchased in the customer's previous order no longer appear. The product(s) have been replaced with the products(s) they recently attempted to order. The order which did not go through is now marked 'pending'. Before it was marked 'order complete'. The date of dispatch, delivery tracking and payment gateway fields all contain the information from the previous order placed on the new order. The last time this happened was yesterday and the new order shows this customers previous order number. In the transaction logs, the previous order with the original number still appears. On the order page this order number is showing the items they recently attempted to order but were not able to complete the transaction. I am currently running version 6.0.5 I recently had an issue with the scripts which Al was able to resolve after my most recent update from cubecart v5. Any suggestions or help would be greatly appreciated. Thank you, Ken

I submitted exceptions to my merchant account for the 2 issues which kept failing the compliance test. They accepted both exceptions and my site is once again PCI compliant. They did not tell me the cause but it's been resolved. Thank you bsmither for your help.

I will let you know the results. Thank you.

I disabled that plugin only and the site now appears when running php 5.5.17

Below is a portion of the error plugins/home_random_products/hooks/class.cubecart.display_homepage.php was encoded by the ionCube Encoder for PHP 5 and cannot run under PHP 5.5. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for either PHP 5.3 or PHP 5.4 or PHP 5.5. in Unknown on line 0

I tried it again and waited a few minutes. This time I can see the backend of my site but not the domain when I try going to my website. Now when I go to http://mystore.com/info.php it is running php 5.5.17 and lists ioncube at the bottom of the top section.

I checked the box and my site did not come up. I also looked at the mystore.com/info.php page and it did not list ionCube anywhere on the page.

I spoke to my hosting company they do not offer php 5.4.34 and have informed me that none of their hosting plans are PCI complaint. I will contact my merchant services company if the current PCI compliance scan fails again. As always, thank you for your help.

I have created the info..php file and uploaded it to the public_html folder on my site. I do see a setup folder. I get 404 error at http://mystore.com/setup/info.php When I go to http://mystore.com/info.php, ionCube is not listed on the page. In cpanel I go to Select PHP version and under version 5.4 the ioncube box is checked. Under php 5.5 the ioncube box is not checked. There is an ionCube folder in the public_html folder on cpanel. I'm in the process of requesting php 5.4.34 through my host. Thank you

I have disabled all of the plugins in my dashboard and changed php 5.4 to php 5.5 When I load either the backend or the website there is just a blank screen which is the same issue I have experienced with the plugins enabled. I assume that contacting the hosting company again would be the next step. Thank you

I am not finding a setup directory or any php.ini file. I appreciate your help but I am still not getting this. Thanks anyway

Can you tell me where I can find my php.ini file? Thank you.

When upgrading a version of php like php 5.4.33 to php 5.5 does it take 24-72 hours for changes to take effect or should the changes be effective immediately?

There are 12 plugins active in the dashboard. I believe they are all part of the modsindex skin. In the past I was not able to get them to help with issues after purchasing their skin. In public_html there is a folder titled ioncube but I cannot tell which version it is. When I look in the folder there are files named index.htm and index.php but the only contents in either file is 'Access Denied'.

My site is running ionCube Loader 4.6.1 I'm not having any success but trying to figure this out. Thanks.