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ordyne

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Posts posted by ordyne

    3d Secure not working after upgrade to 6.1.12

    in Install & Upgrade Support

    Posted

    13 hours ago, Dirty Butter said:

    I have plugins that will not work with the line that was taken out of controllers/controller.admin.session.true.inc.php' in 6.1.12. Try adding back in 

    
foreach ($GLOBALS['hooks']->load('admin.'.strtolower($_GET['name'])) as $hook) include $hook;

    at line 87.

    See if that fixes it. Can't hurt to try it.

    Thanks for the suggestion but it didn't make any difference.

     

     

    Payment not proceeded with PayPal checkout, returns to homepage

    in Technical Help

    Posted

    Please can someone confirm whether this has been resolved yet? Our PayPal manager has asked us to turn on Express Checkout, however I pointed him to this thread showing why we weren't wanting to. PayPal are willing to look into the issue if it is a problem for multiple people, however Devellion sent them the following response:

    No not to worry I'm pretty sure the solution is to upgrade their CubeCart store to the latest version. We have an upgrade service they can order if they are not confident doing it themselves. Otherwise they can submit a support ticket as the fault does not lay on PayPal's side. :)

    My concern with this is that every previous upgrade has resulted in more bugs occuring on our store, not to mention that we have literally thousands of code changes on our cart and upgrading isn't so simple. "Pretty sure" isn't convincing enough for me as we literally lost thousands of pounds worth of orders when Express Checkout was previously turned on.

    Is anyone here using the latest version of CubeCart still suffering from this issue?

    There is no fix, they have no intention of fixing it and mostly tell people they are the only person having that problem... The last I info I got from Al was that the gateway needed to be rewritten, to my knowlage this hasn't been done.

    I doubt this will ever be resolved, I wont be upgrading to CC5 due to the crappy support on a flaw in the most common of payment gateways.

    Craig

    Payment not proceeded with PayPal checkout, returns to homepage

    in Technical Help

    Posted

    Has anyone had any luck with this yet? It's over a year now since the first post on this, people have opened tickets and still no fix for it and unless I am mistaken there has not been any work done towards fixing this now for a long time. I know my ticket was put on hold months ago and I was told the payment gateway module needed to be re-writen as it was starting to look like it was session related and trying to fix the existing module wasn't working.

    So far I have a payment gateway that does not work, a tax system that cannot work for EU customers who are VAT registered and there is no way you can use cube cart to work out International shipping correctly as it cannot work with volumetric weight!

    Those are a lot of limiting factors when running an online store internationally, they are fundemantal features and not niceties.

    Currently I have to process manually all international orders to VAT registered companies, anything international over 2kg as royal mail small packet ends there and then you need the volumetric weight, I am loosing out on reduced paypal costs as I have to use IPN so I dont get the discount and I have to put card payments through paypal manually as I can't switch on paypal payments pro.

    What the hell is happening!?

    TAX is only added at the end!?

    in Technical Help

    Posted

    I think this is great. I've just recently downloaded CC4 and have spent the day testing & configuring the download. As a company we sell to most EU countries and also some NON EU. For EU countries VAT is charged at 17.5% for non EU its 0%. We also sell things likes books which are 0 rated for VAT. Currently our website uses RomanCart. I'm looking to move away because I want to manage our own customer database. Other than that RomanCart does everything we need and more

    My initial thoughts on Cube Cart are not good. The VAT calculating system is crap and simply does not work and the shipping modules are simply appalling. We ship based on weight but offer 3 services to the UK (free standard, Next Day Royal Mail and Private Courier), 2 to the channel islands and 1 International. I'm not surprised CubeCart arent looking into these problems when they can rely on you USERS to support and supply fixes for yourselfs. As someone who is evaluating the software I thought I'd just send an e-mail to support and ask them why their VAT/TAX system doesnt work but it seems you need to pay for support and guess what I'm not going to pay when all I'm doing is evaluating the product. The lack of any user of configuration guide is also unbelievable. Seems to me that they expect me to purchase the package and then go out and buy all these independent modules which only then allow it to do what all other carts already do. I also wonder if once I apply these mods, do cubecart still fully support the package.

    I spent a short time evaluating OSComercer too, the free one. Its fairley much the same as cube cart only the VAT and shipping modules are better and work. Indeed there are also user and configurations guides available typed up by the forums. The only question was the support issue. When software is free and your not a "developer" you know your going to spend time looking for fixes and attachments. Seems to me if I go the Cubecart way I'll be doing the same thing only I'd have initail PAID for this softare.

    TIP from me guys, If you have to pay just to speak to support then forget it. Chances are they arent even aware of half their problems and if they dont know the problems how are they going to fix them in Version 5.....Chance are they wont find this bit of information and if they do they will probably ignore it anyway or put it down to an isolated problems. Seems bizarre with the internet being a global market place cube cart cant even get TAX and shipping right.

    Unfortunately I have to agree, I go VAT registered next month and have EU customers who are VAT registered as well as private individuals who are not. As it stands cube cart 4 just doesn't work if you are VAT registered. I just don't get how the developers thought the present setup is acceptable, are you supposed to tell the customers they need a 17.5% refund if they are VAT registered in the EU ?!?!!? You may as well tell them not to use the store and do it all manually which defeats the object..

    I could be wrong but I've not seen anything in CC5 that seems to resolve this either?

    I've been a cubecart customer for a number of years but I'm starting to think I need to jump ship even though it means a massive amount of work.

    Payment not proceeded with PayPal checkout, returns to homepage

    in Technical Help

    Posted

    I would recommend that anyone using PayPal Alternate Checkout methods downloads the latest version that was released yesterday...

    Did that, which made a worse problem: The addresses don't pass through now. I reported the bug here: http://bugs.cubecart.com/view.php?id=1843 Wish I'd noticed this before a number of transactions had come through. I have to revert back to the old version now and its problems.

    I new bug fix has been performed by Al on my site which under tests has solved the problem of the customer/address info not being passed over, however I'm waiting for an international customer to try and make a purchase as my inital problem was with international customers only, customer details not showing up was never a problem for me as the transaction never got that far.

    I will keep you guys posted, if anyone has any other information or fixes can they post it here please!

    Payment not proceeded with PayPal checkout, returns to homepage

    in Technical Help

    Posted

    From the feedback that my two clients have received so far it seems to only happen when customers add items to their basket before they have registered and/or logged in - again, does this fit with what other people experience ?

    I am happy to act as the person collecting the information and relaying this to Al at Devellion. He is as keen to get this fixed as we all are but has nothing to work with !

    Ian

    Hi Ian,

    I can check your theory out if needed? I have an international customer who may help me.. He has make test transactions that have failed and taken screen shots as he goes but I haven't checked to weather he was logged in prior to adding items to the cart etc..

    I hadn't kept an eye on this thread as it was dead a long time with no responce, since then I have opened a support ticked and upgraded cube cart as requested, since then numerous changed as been made to the module but as yet my problem is still there.

    I'm happy to work with anyone here to try and get this resolved as its a big problem for me.

    Regards,

    Craig

    Payment not proceeded with PayPal checkout, returns to homepage

    in Technical Help

    Posted

    I would recommend that anyone using PayPal Alternate Checkout methods downloads the latest version that was released yesterday - I spoke to Al as promised and he was already working on several issues within this gateway for another client. I have tested this with two clients that were having problems and it seems to have fixed most if not all issues that they were having

    Ian

    I believe I am one of the people testing the new versions of this gateway, a bug for express checkout has been fixed but unfortunately international customers still cannot pay on my store, they are still being reverted back to the homepage.

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