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Posts posted by irori

  1. Try this instead:

    if(!$this->_skip_order_complete_email) {
    	 $content = $mailer->loadContent('cart.order_complete', $order_summary['lang'], $this->_order_summary);
    $mailer->ClearBCCs(); $mailer->AddBCC($this->_notifyAdmins());	

    Thanks , I am not getting a blank page anymore obviously I just had it in the wrong place. I will wait and see what emails I get when my next customer orders!

  2. Ok, so on line 131 you have

    #basket_summary p.view_basket a{



    and on line 145 you have




    In this case the white colour will always override the blue colour because "#basket_summary p.view_basket a" is more specific than ".button_default:hover". Couple of things you can do with the style on line 145 to get around this. Either


    color:#0e51a4 !important;




    #basket_summary p.view_basket a:hover{



    I chose the first option, it worked a treat! Thankyou :)

  3. Another issue is when i go to 'create an order' and I type the customers name in, the 'search mechanism' will not bring up the customers name. Only 'no results found' . With the order I am speaking of above (customer) I had to manually add the customers details even though they are in the system. With my test order it brought up the test name on my second try but the address was not copied in only the name and i had to manually add in the address.

  4. When an order's status is changed by the admin, or during the normal course of checking out and the order's status moves into Processing or Completed, an email is sent to the customer using the appropriate template.

    Also, when an order enters the Pending or Processing status, the admin is notified, using the appropriate template, if two things are set:

    1. Store Settings, Features tab, Misc group, Order status for admin email notifications: Pending or Processing

    2. Administrators Settings, edit an administrator, General tab, Details group, Receive order notifications? - green tick

    * We can more statuses to notify the admin.

    * We can bcc the admin to get a copy of whatever the customer gets on a per status basis.

    * Anything else?

    We will first look at the order entering the Complete status. This is about line 405 in order.class.php. (Note that a digital-only order will self-complete. There is no need for the admin to manually change the order to Complete in this case. Once the order is determined to be digital and nothing tangible is left, the assumption is that the email containing the digital download link is sufficient and the Complete email notice will not happen.)

    Just a few lines down is this:

    $content = $mailer->loadContent('cart.order_complete'.....

    We can add this just afterwards:

    $mailer->ClearBCCs(); $mailer->AddBCC($this->_notifyAdmins());

    The reason why we clear BCCs first is to remove any addresses that was entered from other functions. notifyAdmins() is an email list of all eligible admins along with the store's main contact email address.

    Try it and see what happens.

    I just tried this -

    I added in the following

    $content = $mailer->loadContent('cart.order_complete', $mailer->ClearBCCs(); $mailer->AddBCC($this->_notifyAdmins()) , $order_summary['lang'], $this->_order_summary);


    Then I went in to make a test order to see what emails came through and when clicking on the 'checkout' button OR the 'paypal' button from my cart and I was presented with a blank/whilte page. i knew my cart was working before so I removed the above change and the cart diverts again diverts to payments options or paypal again as it should. Why is the above code causing these problems. What have I got wrong?

  5. Allow me to ask that you do another (maybe create a dummy customer and administratively add an order for that customer).

    It will show as a Pending order in the customer's Account, Order History list.

    But this time, click on View Details first to review it. Take note if the list of items purchased is displayed here.

    Go back to the Order History.

    Now click on Complete Payment. Take note if the list of items is displayed here.

    If neither screen, I need to know this. If just one screen, which one.

    Thank you.

    Oh, and please describe the upgrade path you took, such as:


    I did this, the 'view details' page shows everything in the cart, its just the complete payment page that says 'basket empty' with no payment options displayed.

    I upgraded from V3 to to current 5.1.4

    I have tried this again in the past 24 hours and it is still not working.

  6. Hi everyone,

    Just found a new problem today. I manually added an order, when logging in through the customers account the order is displayed in the summary with the option to 'pay now cancel order view details' as usual. When click on PayNow it diverts to the basket which shows as empty. Why is this? I tried manually adding another order with the same results. frustrating. I ended up just invoicing her through PayPal!

    any help appreciated.

  7. Payment Received would be similar to creating a 'statement' from QuickBooks for a payment made on an invoice, if you allow for that sort of thing. More generally, this could be considered when an order enters the Processing stage. - What I meant by this question is - when is this email sent to a customer? so far this email is not sent out at all to any of my customers in the checkout process. I use only print order form (so it would not be used for that) and PayPal, but when the payment is complete for PayPal it is still not used, maybe because Paypal completes 'out' of the cart and redirects back in? If so how can I configure it to work so the customer gets this notification that I have received their PayPal payment? and how can i use this 'Payment Received' email manually so i can send it out to customers once I receive there bank deposit or cheque/money order payment?

    Order Confirmed (which you said your customers were getting - or is that Order Complete) is to inform the customer that their effort at working their way through your store and checkout was not for aught, and the email can include things like, "Please expect delivery on (now+10days) - assuming payment has been received by then." and "Item 'widget' has been placed on backorder. We expect to ship on (now+21days)." This could be considered when an order enters the Pending stage.

    - Yes I use the 'order complete' to let the customer know that their order is being shipped with additional information about my information page and facebook page.

    'Order Confirmed' is a different email template to the 'order complete' template. So I am not sure where or when 'Order Confirmed' is used.

  8. I have all my emails working now thanks to Al and the upgrade to 5.1.4!

    My customers are now receiving a order confirmation/information email!

    I am still not sure about the following two emails templates that are 'cart' email templates -

    Payment received

    Order Confirmed

    When are these used in the checkout/cart process?

    I notice that in the edit window for each order the drop down box has the following options -



    Order complete


    Failed fraud review


    Customers do receive a order complete email when I change their order to 'complete'.

    Which of the other options are linked to which automatic emails?

  9. Thankyou, that worked great :) changed all the others as well...except as the 'view basket' as not sure where that one is. I did notice though that some links (buttons) show up the little hand when you mouse over them, but out of the three buttons in the lower cart - 'empty basket' 'update basket' and 'checkout' only the 'empty basket' shows a little hand when mousing over. The search shows only an arrow where the 'view basket' shows a hand .. what controls these?

  10. I just noticed that when mousing over any of the blue buttons in my cart such as 'update' cart or 'buy now' or 'basket' there is no lightening of the button colour or any indicator that the button has been clicked, particularly if a customer is lower on the page and cannot see the cart contents at the top right corner then it is easy to add too many items to the cart thinking an item was not added.

    Is there a way to highlight the hover (or mouse over)?

    Thankyou in advance.

  11. Have you looked at the Bug Tracker lately? There are a large number of unresolved reports dealing with 5.1.3/5.1.4 (for some reason there's no choice for 5.1.4, so it's hard to know which issues are 5.1.4 ones).

    File Difference reports are not done specifically for one skin. You'll find any differences listed for ALL CC skins in the reports IF default skin changes have been made.


    I have finally found the time to attempt my upgrade....what is or where is bug tracker?

    Do you mean there is reports in Bug Tracker? Or where do I find these reports?

  12. That's why the File Difference report is posted. Unless your customizing involves files that have been upgraded you won't see any cosmetic change. If some of your files were changed you can manually add in your changes to the new file by comparing the old and the new version in the Difference report. This is a common practice, as relatively few people run totally stock stores.

    Where do I find the File Difference Report? I put in a support ticket and was also told to upgrade.

  13. Sorry, so many different stories get me very confused. Just because I can't help doesn't mean someone else can't. The most knowledgeable visitors on this forum have been so occupied with the JQuery problems on 5.1.3 that they may not have even looked at this issue yet.

    Should I repost my issue or just wait on an answer to this thread?

    This is not the only issue I am having, I also find it very difficult to edit order inventories (i can sometimes add more items to an order sometimes it does not work) and the facility to delete items off a customers inventory does not work at all (the trash button) and this is causing me a lot of difficulty :(

  14. I don't know why you don't have anything there. Please refresh my memory - this is a clean install of your first store, right? If so, I suspect the problem is in your PayPal site setup concerning the page that PayPal sends the return info back to CC, but I'm just guessing.

    No its an upgrade. Maybe I should just contact cubecart directly......

    No its an upgrade. Maybe I should just contact cubecart directly......I am using only paypal express checkout...

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