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irori

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Posts posted by irori

    Resolved - CCV5 email templates

    in Customising Look & Feel

    Posted

    In the HTML Contents of the Default Emails - this is all I have below the logo

    {$EMAIL_CONTENT}

    We appreciate your business,

    Rosemary

    {$DATA.storeName}

    {$DATA.storeURL}

    What you have goes in EACH of the various types of emails, such as Cart: Ordered Cancelled

    What goes in each of the emails with the flag on it is what will then be plugged into {$EMAIL_CONTENT}.

    Does that mean that the emails will double up with two sets of 'kind regards' for example? and so under the flags I should leave the greetings out so to speak and just include content?

    And do I need then to have the 'default email' green ticked? at present I do not have any of them ticked they are all crossed red.

    Do I also need to leave the html section blank if I only want plain text to show?

    Resolved - CCV5 email templates

    in Customising Look & Feel

    Posted

    Since you've fiddled with the files, maybe something got lost along the way.

    What do you have in your Email Templates/default emails/HTML Content and Plain Text Content? Copy the Source code of those two emails here.

    html content of 'payment received' email template

    {$EMAIL_CONTENT}

    {$DATA.store_name}

    Hello {$DATA.first_name},

    Thank you for supporting Peaceful Silkworms.

    We have received a payment of {$DATA.total} for order number {$DATA.cart_order_id}.

    Kind Regards

    Kiersten @ Peaceful Silkworms

    www.peacefulsilkworms.com.au

    {$DATA.storeURL}

    plain text version

    {$EMAIL_CONTENT}

    {$DATA.store_name}

    Hello {$DATA.first_name},

    Thank you for supporting Peaceful Silkworms.

    We have received a payment of {$DATA.total} for order number {$DATA.cart_order_id}.

    Kind Regards

    Kiersten @ Peaceful Silkworms

    www.peacefulsilkworms.com.au

    {$DATA.storeURL}

    Automatic Email facility not working

    in Customising Look & Feel

    Posted

    Our customers use PP and they get the email, so that's not it. Check the Transaction log for an order and see what it says. Should be something like this

    Payment successful.

    Address: confirmed

    Payer Status: unverified

    Under the transaction log, I have for each customer

    order number, total, gateway, date

    When I click on the order number I get

    transaction id, status, amount, gateway, date, notes

    Nothing like what you wrote above (?) Am I potentially looking in the wrong place? I cannot find this information anywhere?

    I am also getting up to 3 order notifications for each order. The first notifiication always has no information in the 'fields' for customer name and address/s only information on the item being ordered. Then the next notification has all the customer information in it. Then sometimes up to 3 (exact) complete notifications arrive in my inbox. Could this be because the customer is using the back button a number of times?

    Automatic Email facility not working

    in Customising Look & Feel

    Posted

    Apparently the 'order received' email is working. I just had a thought....would the 'payment completed' email not be working because my customers are using PayPal to pay? I would have thought that once they were directed back to the cart to verify the paypal payment that cubecart should send them a payment confirmation? Can anyone please help with this?

    Automatic Email facility not working

    in Customising Look & Feel

    Posted

    I am receiving the admin order notification when a customer orders.

    Customers are receiving no email notification at all from the store when they order and pay (they receive only a confirmation from PayPal.)

    Notify is checked green in my admin profile.

    I checked my PHP and it must be working or I would not be getting the admin order notifications. (?)

    Resolved - Editing the print order form

    in Customising Look & Feel

    Posted

    The actual phrases should be manageable in the Languages screens.

    Click Languages from the nav-stack on the left, choose the language you wish to edit, from the drop-down, choose Modules - Gateway - Print_Order_Form.

    If it's not there, try Gateway - Phrases displayed on payment pages.

    Edit as desired, click Save.

    Hope for the best.

    But...

    If you are wanting 'cheque', that should already be that way if your store is set to English (UK) on the General Store Settings tab.

    Just in case anyone else tries this 'Gateway - Phrases displayed on payment pages' needs to be changed as well as 'Modules - Gateway - Print_Order_Form'

    Print order for template editing

    in Technical Help

    Posted

    I know this an old thread but it may help someone who is trying to do this.

    This will replace 'sort_code' with 'bsb_code'

    Find these files and replace all instances of 'sort_code' with 'bsb_code'

    Modules/gateway/print_order_form/language/module.definitions.xml

    Modules/gateway/print_order_form/skin/admin/index.tpl

    Modules/gateway/print_order_form/skin/print.tpl

    language/definitions.xml ( Be aware there is a warning against editing this file, however if you dont your changes will show in admin but you will get a blank space when viewed on your store)

    Has anyone else tried this? I tried it and came out with nothing at all where 'Sort Code' was previously on my print order form?

    Resolved - CCV5 email templates

    in Customising Look & Feel

    Posted

    Thanks Dirty Butter,

    I did not realise I had to click on each flag to edit the emails.

    I had assumed I had to click on the 'green +' button on the right and when I tried to edit each one there of course it was not working.

    The little tiny 'help' button was fantastic once I realised it was there! :)

    Thank you :)

    Only 1 shipping method but still asked to verify?

    in Technical Help

    Posted

    Did you find any resolve for this as I am having the same issue and it causes immense confusion? !

    I need the free shipping to display as 'free shipping' not as an option to be selected which is just too confusing for customers.

    It also creates a need for an entire page in checkout just to verify shipping which seems ridiculous (when you have free shipping anyway)

    any help much appreciated!

    incorrect placement showing in checkout progression menu

    in Technical Help

    Posted

    Hello,

    When purchasing from my store the placement in the checkout menu is showing incorrectly.

    The menu has

    Basket - Checkout - Payment - Complete

    Once the customer goes into CHECKOUT regardless of where the customer is in the process (such as when the customer is directed back from PayPal to finish the order) it ALWAYS shows as CHECKOUT.

    After confirming the payment it shows COMPLETE and completely misses out the PAYMENT placement in the menu.

    How do I fix this issue?

    www.peacefulsilkworms.com.au

    Paypal Checkout not displaying details and price

    in Technical Help

    Posted

    Are you using the paypal payment gateway or the

    If its the paypal pro/express checkout plugin, it seem that they will redirect to paypal to get customer info and go back to cart to proceed with order.

    Thus no order was confirm yet when they redirect to paypal

    This is correct I believe. This is why nothing is showing up when customers first log into paypal, because they are going to be directed back to the shopping cart to finish the order...some big online companies do this (such as vistaprint).

    Resolved - Embedding link into Category Menu tab

    in Customising Look & Feel

    Posted

    Ok,

    You have "Return to Main Website" as a category.

    Maybe I don't know what you mean by a Category Tab.

    My instruction would have caused this:

    Shop by Category

    • About Silkworms
    • Homepage
    • Zebra Silkworm Eggs
      ...

    I added a new 'category' via admin panel so that on my store (under The 'HomePage' in the menu on the left) there is now a new category called 'ReturnToMainWebsite'

    When I click on this 'ReturnToMainWebsite' tab it takes me to a 'page'(category) called 'ReturnToMainWebsite'. (much like it goes to any normal category)

    The edit you gave me created a link in the menu progression just above the page name 'ReturnToMainWebsite'

    I would like to make the link work so that when a customer clicks on the menu option in the categories 'ReturnToMainWebsite' that it links immediately instead of showing the 'category' page first :)

    I hope that makes sense! :)

    You have "Return to Main Website" as a category.

    Maybe I don't know what you mean by a Category Tab.

    My instruction would have caused this:

    Shop by Category

    • About Silkworms
    • Homepage
    • Zebra Silkworm Eggs
      ...

    If you have a look, your instructions created the 'aboutsilkworms' which I called 'ReturnToMainWebsite in the progression menu at the top horizontal of the store instead of in the category menu at the side...maybe I have placed it wrong?

    This is the code of my public_html/shop/skins/mican/templates/box.navigation.php

    <div>

    <h3>{$LANG.navigation.title}</h3>

    <ul id="menu" class="accordion">

    <li><a href="/index.php" title="Return to Main Website">http://www.peacefulsilkworms.com.au</a></li>

    <li><a href="{$STORE_URL}/index.php" title="{$LANG.navigation.homepage}">{$LANG.navigation.homepage}</a></li>

    {$NAVIGATION_TREE}

    {if $CTRL_CERTIFICATES && !$CATALOGUE_MODE}

    <li class="li-nav"><a href="{$URL.certificates}" title="{$LANG.navigation.giftcerts}">{$LANG.navigation.giftcerts}</a></li>

    {/if}

    {if $CTRL_SALE}

    <!--<li class="li-nav"><a href="{$URL.saleitems}" title="{$LANG.navigation.saleitems}">{$LANG.navigation.saleitems}</a></li>-->

    {/if}

    </ul>

    </div>

    Resolved - Embedding link into Category Menu tab

    in Customising Look & Feel

    Posted

    We will be editing the skin file, box.navigation.php.

    Look for:

    
	<li><a href="{$STORE_URL}/index.php" title="{$LANG.navigation.homepage}">{$LANG.navigation.homepage}</a></li>



	{$NAVIGATION_TREE}


    



and add above it:



    
	<li><a href="/index.php" title="About Silkworms">About Silkworms</a></li>
    ok i have done this, in public_html/shop/skins/mican/templates/box.navigation.php I am not sure what this had done though, excuse my ignorance..
    We will be editing the skin file, box.navigation.php. Look for: 

    
	<li><a href="{$STORE_URL}/index.php" title="{$LANG.navigation.homepage}">{$LANG.navigation.homepage}</a></li>



	{$NAVIGATION_TREE}


    



and add above it:



    
	<li><a href="/index.php" title="About Silkworms">About Silkworms</a></li>

    ok i have done this, in

    public_html/shop/skins/mican/templates/box.navigation.php

    I am not sure what this had done though, excuse my ignorance..

    Ok, I got it :)

    How do I make the link link in directly from the category tab instead of taking the customer to a page where they have to click on 'mainwebsite' to get there?

    Resolved - Incoming admin emails in html instead of plain text

    in Customising Look & Feel

    Posted

    All the emails I received from CubeCart Version 3 notifying me of orders have always been in plain text. (does CC5 have more html in the emails?) But I will see if my 'mail' on my mac is changing it, I dont think so though, as all my other emails are plain text....

    I am guessing that customers choose to receive either plain or html when they suscribe...so that shouldn't be a problem.

    Resolved - Editing the print order form

    in Customising Look & Feel

    Posted

    The actual phrases should be manageable in the Languages screens.

    Click Languages from the nav-stack on the left, choose the language you wish to edit, from the drop-down, choose Modules - Gateway - Print_Order_Form.

    If it's not there, try Gateway - Phrases displayed on payment pages.

    Edit as desired, click Save.

    Hope for the best.

    But...

    If you are wanting 'cheque', that should already be that way if your store is set to English (UK) on the General Store Settings tab.

    Thankyou, I had no idea this was all there and readily accessable, Unfortunately I cant seem to change what I want here, in both English US and English UK they all say 'cheque' but on my actual print order form in my cart it says 'pay by check' 'please make checks payable too.....'

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