Ben224

Hello fellow cubecarters, Is there a way of preventing my Free Shipping method from being the default shipping method when entering the basket. I am now offering a collect in store service for local pick up. However I've taken some remote sales that assume that shipping is free despite clearly describing the service as pick up in store only. Go figure! Anyhow what I would like to do is re-order the shipping menu order so that the Free Shipping option I have available is not the first option shown. Many thanks in advance.

Hello fellow cubecarters. A simple request with hopefully a simple resolve? I want to call the "All in One Shipping" something else. I don't want to amend a phrase associated with the Shipping Module I want to amend the actual title itself. Thanks in advance.

Hi Bsmither, Thanks for your response. I took your last line of advice and submitted a ticket on this one. Appreciate your input as ever.

Hi thanks for your response. I haven't assigned any option sets, option groups and attributes only.

Hello fellow Cubecarters, I have been experiencing an issue with the options matrix. Some of my products but Not All of my products that use the options matrix encounter the following issue: 1. Under the Product options tab/area. Loading product options that relate to the product and then saving and reloading the page with these options is a success. Adding the saved product options to the Matrix by changing the red x to a green v under product options > options matrix is also a success. 2. Under the options matrix tab/area. Changing 'Use Stock Level' from a red x to a green v and then saving and reloading the page is unsuccessful. Once the page has reloaded the green v's revert back to red x's. Stock level's once entered, saved and reloaded are wiped out completley and are reverted back to 0. Ocassionally the page crashes and throws me back to the dashboard This only happens when dealing with a product that has combinations of around 10 or more. Smaller amounts of combinations are fine and can be saved normally. We are now stocking products that have many combinations and have been stopped in our tracks as we cant list and save the combinations successfully. Can anyone help?

Thanks guys,

 I appreciate all your comments and insight which has helped me return a better educated response to my hosting company. I think in terms of image compression progressive sounds like a good idea. If it holds up as far down as I.e 6. It would be quite useful to have Cubecart work that magic when uploading images, rather than having to FTP the images in. Perhaps something that could be added to a later version?

 My largest document size uncompressed which is the homepage including all bells and whistles is 1801 KB. I find it hard to believe that a correctly tuned server cant deliver 1801 KB of data without crashing.

 Anyhow the gzip compression has proved to be useful and the site is a little more sprightly now. I agree totally Cubecart does a fantastic job on a shared server. My other cubecart site which is bigger than this one performs very well indeed. It's so easy to get bamboozled by all the technical rhetoric and in this case I think the host is trying to bamboozle and side step the real issue. The site hasn't had any errors in the past few days so I shall persevere for now.

Hi, so to close this thread, I have had some results back from several tests done on my site by my hosting company who have found that there are issues with the coding of my site which "needs optimization for a shared hosting environment". This apparently is the reason why the site goes down which ends up bringing my email down as well. The majority of the tests that were done failed. And I have the following advice to consider: 1."Use gzip compression for transferring compressable responses". I have added a bit of code to my .htaccess file which enables output compression in Apache. Not sure whether that is ideal? 2. "Compress Images". Images are all jpg optimised for web, not sure how I can possibly improve on this really? 3. "Use Progressive JPEGs" If I'm not mistaken this is not supported on earlier browsers, so for now its not an option. 4. "Leverage browser caching of static assets" So being an ecommerce content changes rapidly and I dont want out of date content being served to my customers browsers. However some stuff stays fairly constant. I wonder is there a way to cache some content and not others? 5. "Use a CDN for all static assets" I dont think my site performance should depend an awful lot on whether or not I use a Content Delivery Network. I mean I'm paying the Host to serve my content why should I pay someone else to do the same thing!? So the bottom line here is that the Hosting company are apparently doing a great job and my site configuration stinks. Wow, I didnt see that one coming.

Thanks Ian, The Hosting company is not very helpful. I have escalated the issues outlined here with them - yet again, and requested that they look into the server logs and identify the issue. I will update the post once I have a response.

Thanks Ian, Bsmither My hosting provider cannot produce a server access log as I havent enabled Awstats in cPanel. But I am also told that I dont have access to server logs in any event. I appear to have hit a dead end with the error log.

Thanks for these points Bsmither, I am running CC5211, (I have updated my signature) so these points probably wont be part of the issue. I am now looking for the web server's access log to see if I can pull any more information out. I will update this post as soon as I have something. I do get the feeling that this is not a coding problem but rather a server overload issue. I have 2 Cubecart installations both are CC5211 and one of the shops uses a dedicated IP address which performs very well indeed. Both are coded almost identically in terms of the skin. I think it's fair to say that a dedicated IP would not be prone to server overload which may explain why this problem only effects one and not the other.

Thanks Ian, I will consult with the Hosting company and request that the site is moved.

Hello fellow cubecarters, I have been intermittently receiving a number of errors which are crashing my site. I have been working to resolve these errors with my webhosting company. Until now I haven't found a resolve to this issue. I have been receiving various errors namely: 500 Internal Server Error also my web monitoring service reports: 'Connection Refused' - A Connection Refused error occurs when the web server's host computer is found, but the host computer refuses to accept the connection on the default port. This usually indicates a problem with your web server software or the web server software is not running. and finally I sometimes have the following error in my browser window: Warning: mysqli::mysqli() [mysqli.mysqli]: (HY000/2002): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /home/oxoxoxox/public_html/classes/db/mysqli.class.php on line 22

Fatal error: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /home/oxoxoxox/public_html/classes/db/mysqli.class.php on line 24 I am at a complete loss as to whether this is a coding issue or a problem with the host server who seem to be clueless themselves. Your help is much appreciated in advance.

Hi Bsmither, It appears that 5.2.10 was released yesterday which addresses this issue and others. Thanks again for your support and resolve in the interim.

Ok the site is back online. Thats a big relief. Thank you.

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