jvbh
-
Posts
31 -
Joined
-
Last visited
Posts posted by jvbh
-
-
I edited "English (UK)" as that was the only language option (the store is based in the UK). However, when I enabled debugging and checked the storefront, it does list the language as "En-US". The new checkout message doesn't seem to be appearing for anyone, anywhere (we've checked with users in a number of countries, including the UK.)
Is there a way to edit a language if it isn't listed? Or could something else be going on?
Thanks for all your help, very appreciated!
-
I found the 'none_defined' option and changed the phrase, but I'm still getting the old message upon checkout. I've cleared the cache and tried a different browser; same thing... any idea what is going on? Thanks for your help!
-
Hi there — I'm using CC in perhaps a slightly unusual way; we don't accept payments through CC, rather we contact the customer after they order with instructions for paying via PayPal. Before upgrading to 6.1.9, when a customer placed an order, a confirmation page on the site would display, with a custom message saying that their order was received and they would be receiving payment instructions by email. That message no longer displays; it's replaced with a standard/stock "no payment method has been defined" message (which is how the site intentionally works, not a problem in itself). Where can I find the option to edit that message, and replace it with custom text?
-
On 9/29/2017 at 12:14 PM, bsmither said:
Assuming the custom phrase was not a case of having edited an actual template to say that, changes to the language phrases is done at CubeCart's admin, Languages, and click the Edit icon of the language you wish to change.
On the drop-down presented to you, choose the Confirm phrase group. A few seconds later, a list will show up. The phrase you want will probably be one these.
Changes to a language in this way will be databased and will survive an upgrade.
I found the phrase group following your instructions, and "confirm_page" just has "Confirmation Page" entered in the box — do I enter the text there that I want to appear on the confirmation page? Or should I see the "condition" phrase in there somewhere?
I'm still getting the "no payment methods" message upon checkout, after clicking the final "checkout" button — any way to remove that and replace it with my own custom phrase? (Customers pay separately via Paypal, not through CC.)
I'll try creating the error log as you suggest, but I don't see anything in the error log via Admin panel, other than the same MySQL database error... doesn't seem to be related to order processing(?)
-
Ah, I see where the "Condition" option is showing up — I was looking at the front end. Thanks, will investigate the language settings.
Orders stay on "Pending," and do not advance to "Processing" as they did before the upgrade. Is this an error in CubeCart? I ran across a few mentions on the forums of similar problems with Paypal (which we're not using) and something about a server timing out, but I'm not clear on what would be causing it in this case. Any insight appreciated!
-
Thanks! I'm checking on the customer email (pending/processing) question now. Can I change a setting so that orders go directly to "processing," as before?
I don't see "condition" in the drop-down (so maybe it doesn't display/work if that is already a reserved keyword?) ...I didn't build the store, so I don't know how it was set up, unfortunately. Removing "condition" as a search option is totally fine, if that would fix the problem.
One more question — before this upgrade, after a customer placed an order, a confirmation page would display with a custom message saying that their order was received and they would be receiving payment instructions via paypal. That message no longer displays; it's replaced with a standard/stock "no payment method has been defined" message (which is how the site intentionally works, not a problem in itself) — where can I find the option to edit that message?
-
Ah, one step closer! The orders now say "Pending" when placed, whereas before they said "Processing." I'm including a screenshot of the Store Settings — is that where I would change that?
Re: the "order by condition" issue — I don't quite understand; what do I need to do to fix that?
Thanks again for your help!
-
No sign of the customer emails in the admin email log, just the emails to the store admin when an order is made. There's no trace of the "Order Confirmation" emails that used to be sent, although there have been 8 orders placed since the upgrade. A notification email goes to the admin, as before, but none to the customer.
The error log lists the following multiple times:
File: [catalogue.class.php] Line: [1866] "SELECT I.* FROM cc_CubeCart_inventory AS I LEFT JOIN (SELECT product_id, MAX(price) as price, MAX(sale_price) as sale_price FROM cc_CubeCart_pricing_group WHERE group_id = 0 GROUP BY product_id) as G ON G.product_id = I.product_id WHERE I.product_id IN (SELECT product_id FROM `cc_CubeCart_category_index` as CI INNER JOIN cc_CubeCart_category as C where CI.cat_id = C.cat_id AND C.status = 1) AND I.status = 1 AND (I.name RLIKE '[[:<:]]toads[[:>:]]' OR I.description RLIKE '[[:<:]]toads[[:>:]]' OR I.product_code RLIKE '[[:<:]]toads[[:>:]]') ORDER BY condition ASC LIMIT 12 OFFSET 0 " - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'condition ASC LIMIT 12 OFFSET 0' at line 1
Thank you for your assistance, very much appreciated!
-
No customer order confirmation emails have gone out since the upgrade, according to the log. I don't know, though, whether it is a setting that changed and disabled the emails, or if there's another reason they no longer send. Thanks!
-
Hi there — I upgraded to 6.1.9 recently (heyday-mo.com/catalog), and the order confirmation email that goes to a customer is now disabled. Is there a setting somewhere that I have to change to turn this back on? I've looked and cannot find one. The template is still there under the "Email Contents" tab.
-
37 minutes ago, Al Brookbanks said:
It's impossible for me to know. If it wasn't done then the upgrade would have overwritten any customisations. It should have been done when any customisations were made.
What do you mean be rerunning the upgrade? You can't just do it again expecting it to fix the issue unless it was restored to its previous state. Issues like this are impossible to advise about as we don't know the history and what has and hasn't been done. The server error is probably due to cache as it's not got the expected file structure.
If you can roll it back to how it was before or if you have a backup of how it was prior upgrade we could get this all done for you via tech support.
I uploaded the new CC files again via FTP, and it seems to have fixed the admin cache / inability to edit issue. Hard resetting the browser cache didn't work, on multiple computers and browsers. The image issue is a new one this time, so I'm wondering where that might have come from.
I do have a backup of the files and database. I didn't customise the skin; it was in place when I came on board, so I don't know how it was done. I'm less attached to keeping it, more concerned about getting the site up and functioning correctly!
-
I re-ran the upgrade, and now the items listed no longer display images. (http://www.heyday-mo.com/catalog/)
I can now edit product descriptions, but what can I do to fix the image display issue?
When uploading the folder "Includes," I received the following error message:
Could not delete “extra” - Server said: Can't remove directory: Directory not empty
Error -126: remote rmdir failedAny help very appreciated!
-
On 9/23/2017 at 2:23 PM, Al Brookbanks said:
View the page and press Ctrl + F5 to hard refresh clearing the cache. If you are on a Mac press Cmd + F5 instead.
You lost your skin customisations because you didn't follow stage 1 of this and as a result the upgrade overwrote your changes:
Hi Al — to clarify — would this have been a step when the skin was created, or for this upgrade?
-
Is that a browser refresh, or something via Cubecart? (It displays the same in any browser on any computer currently.) Upgraded from 6.1.8.
-
Hi — I just upgraded my store (www.heyday-mo.com/catalog) to 6.1.10, and a number of things went wrong — most obviously that the old skin is gone, and the whole thing has seemingly reverted to a new template. (Old version visible at https://web.archive.org/web/20170608131604/heyday-mo.com/catalog)
I can work with the new design, but if possible I'd like to get the old one back up and running. More of a problem is that I can no longer edit product descriptions or page content — the area in the editor is blank, with no visible way to edit. For example, the product description tab only shows text saying "Short Description (Optional)". Screenshot below. The pages still show the old/original content, but I can't see any way to edit it. Same or site pages, such as the blog.
Thank you for your help — this is pretty crippling to my store and business!
-
Thanks, that worked!
-
That's with the hosting provider, correct?
Checked host (bluehost) and it says I'm running PHP 5.4.24 ... is there somewhere else I should check?
-
Thanks — do I upgrade PHP with my web host? Not sure I follow...?
-
Hi — I just upgraded from 6.0.10 to 6.0.11, and now I'm getting the message "Notice: Use of undefined constant E_DEPRECATED - assumed 'E_DEPRECATED' " on all my pages, admin and public site. (The website: http://www.heyday-mo.com/catalog/) If I try to reinstall via force upgrade, I just get a blank page with the same error message. What do I need to do to resolve this?
-
Hi — I'm trying to upgrade a store from v5.2.16 to the latest 6.0.4, but I'm running into a problem backing up the files and database thru the cPanel. When I try to run the file backup, I get the error message:
The following errors were detected: Error: PCLZIP_ERR_READ_OPEN_FAIL (-2) : Unable to open archive 'backup/files_5.2.16_14May15-182234.zip' in wb mode
When I try to backup the database, I get a blank screen (with no indication of anything happening) - and no backup is made. I've not run into this problem before... any ideas what might be going on? Can I do a backup manually via FTP?
-
Thanks. What about the errors — are they related?
-
I recently upgraded a CubeCart site to 5.2.10, and noticed that after upgrading, the space where a product image would go is displaying differently on different browsers. My client isn't using product images; before, this wasn't a problem, as each item displayed as simply the "titile" text. After the most recent update, however, I'm seeing a grey rectangle in Chrome and Safari, and my client is seeing the title of each item twice in Firefox — I'm guessing this must be the image alt text displaying.
Here's the site: http://www.heyday-mo.com/catalog/
I checked the system error log, and there are two errors listed from the time of the update:
File: [database.class.php] Line: [440] "DROP TABLE `cc_CubeCart_openid_association` " - Unknown table 'cc_CubeCart_openid_association'
and
File: [database.class.php] Line: [440] "DROP TABLE `cc_CubeCart_openid_nonce` " - Unknown table 'cc_CubeCart_openid_nonce'
I reinstalled the update, but no changes to appearance. Is there a reason the image display would have changed with the 5.2.10 update? Does this have to do with the error? Everything else seems to be functioning correctly. Any way to "turn off" the grey boxes and/or alt text?
Thanks!
-
Thanks — I logged out and back in again, and the warning message still comes up; no sign of the folder on the remote site, though. I'm wondering if it might be
- a "default" warning message showing up, even though the file is removed - possibly a bug with new version?
- "setup" folder (or just the record of its presence) somehow cacheing on the site - is this possible?
- a problem with the upgrade, even though it said it was successful
If I go to upgrade again, the cpanel gives the option to "force upgrade," with the message " Please click force upgrade to restore to the default code for this version." — does that mean it will just re-run the upgrade process, or will I lose anything from my site by restoring the default code? Just want to be sure...
Many thanks for the help!
-
Hi — I just upgraded to the latest version (using the one-click upgrade in cubecart) — I'm now getting the warning message to "delete setup folder from your store directory," but I can't find it. I'm logged in to the site via FTP and have done a search of the remote site files for "setup," but nothing comes up. Is it possible that the one-click install would have deleted the setup folder automatically, or could it have another name? Other than that, everything seems to be working properly.
Need to edit message re: payment methods
in Technical Help
Posted
Both Manage Extensions and Languages show English (UK) as the only option. That's the one I edited, but it still isn't working... any further ideas??