i.ahmed
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Posts posted by i.ahmed
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On manual create order when adding a discount, the discount is successully applied but the field value resets.
Example adding a discount of 50% will affect the total sum, but when printing the order, the discount is reset to 0 as is the field.
Is that how its intended to work or is there a fix?
Cheers
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For anyone else interested you need to go here:
https://developers.facebook.com/tools/comments?id=(YOUR-FACEBOOK-APP-ID}
> Select app (in my case the comments app)
> Settings
> Add yourself as a Moderator (even though your admin), this will give you notifications on your own FB
* Moderators will be able to hide public comments, just like app admins, and will also receive notifications for new comments made to the site.
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Probably not at all cubecart related but maybe one of you guys can help.
I've enabled Facebook comments plugin within cubecart, all working fine, can comment on each product etc via Facebook Comments.
How do I know when someone commented on my site?You can subscribe to the 'comment.create' and 'comment.remove' events in the Facebook SDK for JavaScript through FB.Event.subscribe.
Can anyone give some guidance on the above in relation to cubecart?
Thanks in advance
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I'm on Cubecart 5.2.13.
I created an order to my own test account, changed it from processing to complete, still showing as 5.
*update*
When creating an order I did it again by creating it as Pending first, then changed it to Processing, and stock has decreased.
As stock is set to reduce when changed to processing, i'm guessing since i created the order as processing default, it didn't run the command to reduce stock,
Thanks for replying as it made me look into the order creation again.
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I have an item with quantity 5.
I can create orders fine, taking it from processing to complete.
Admin > Orders > Create Order
Revisiting the item, the stock is still on 5, does creating orders manually not affect stock?
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Is it possible to Share a product and combine comments from a shared product with the Comments social plugin from FB?
Reason being, to avoid comments being diluted in different places.
Example,
* liked post gets 5 comments
* comments box gets 5 comments
If both are combined, we're on to double figures.
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Suggestion, would be great if the product options on the front-end would auto grey out if stock value = 0 for that particular option.
Better still, if "Hide out of Stock product" settings is enabled then product options that are out of stock should not display. If multiple options / stock matrix are used then this should be dynamic - so for example if size Medium is selected for one option then it should only show the colours for that size that are in stock
Good point, I'm hoping the next update gives some love to the product options, at the moment it feels a little neglected.
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Another issue found + 1 suggestion for the next update.
a) After adding new stock values and pressing save, these aren't affecting the product.
- Example a product had 0 stock option values
- Edit product > Added 2 small, 2 medium, 2 large, product still doesn't appear on website > Press "SAVE"
- Product doesn't appear on website
- Go back to Products > Edit product, product now appears on website.
Suggestion, would be great if the product options on the front-end would auto grey out if stock value = 0 for that particular option. -
previous points that I have mentioned are not completed correctly
Yes I forgot to mention, your previous points of having DKIM and SPF setup were also implemented, so those likely helped in ensuring good email delivery.
Infact if anything the old settings probably caused harm as they were using older IP's as I've just migrated servers therefore the settings were carried over, all corrected now though, thanks.
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On the Delivery Address tab, there is a space for the admin to enter some additional info, including tracking numbers.
And there was my problem
So used to CC4, keep forgetting about these tabs (although useful)!
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When printing the invoice after an order, theres some blank info in the shipping info, how does one populate this (including tracking number)?
Thanks
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Resolved
*update for anyone else having similar issues*
It was my cubecart config, I had filled out the smtp settings in Store Settings > Advanced
but hadn't selected SMTP with SSL via drop down, was using PHP mail function, also my default port is not 25 as stated in this section, had to double check in my cpanel.
Both customer emails going straight into the inbox
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Ok interesting results, which would mean theres a problem with cubecart / config somewhere.
* When I send an email from cpanel > webmail to a hotmail address it goes straight into the inbox.
* When I send the exact same email when the order status hits "processing", it goes in to the junk folder.
- I've stripped the email out from all html, even the billing and shipping details to ensure its the same email (content).
- Deleted the default skin template, removing logo and signature plus container, only keeping the content tag.
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@butter - Tried giving the content thing a whirl, no luck.
Will give Ian's suggestion a go next.
I'm guessing I'll need to build a reputation on my new IP over time and try and get as many users to whitelist our email etc?
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Butter & Haven, thanks to both of you for the tips, I'll try these out and get back with my findings!
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Just did an email trace, can see the emails.
Issue was, my "customer" email address, was on the same server. Changed email address, all working fine. Many thanks.
Side (million dollar) question, both emails go in to the Junk, anyway to minimize this over time for our customers?
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In our final stages of testing before going live, testing as a customer and having a bad user experience problem.
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(courtesy of bsmithers)
There are four main statuses of an order:
0. The shopping basket while the customer is shopping.
1. Pending: The customer is at the checkout counter and is ready to make a payment attempt. If payment is approved, then 2. If payment and a digital only order, then also 2D.
2. Processing: The customer has made payment and is waiting for the store to ship the order.
2D. Digital Order: Download links are sent. Automatically moved to 3 but maybe no email.
3. Completed: The store has shipped the order.
As an admin, you will receive an admin email for status 1 or 2 (but not both). As a customer, they will receive an email for 2, 2D, and 3 (maybe).
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Admin gets email when order is Processing but...
Customer doesn't get any email (2) or (3)
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From Admin > Inventory > Export catalogue
When adding products to the exported catalogue, and reimporting the new version do we simply do:
Admin > Inventory > Import catalogue:
Format: Comma seperated values
Delimiter: .
Also... is there a handy way to update the Matrix stock levels per product via csv? Can't see a col in the exported csv
Would love some tips from store owners who manage a lot of products.
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So I've created a "Option Set" for clothing which contains:
1) Small
2) Medium
3) Large
I click on a Product > Edit > Options Tab
Then I Assign Option Set = Clothing Sizes > Add
Page refreshes and displays:
When I switch the "X's" to "Ticks" and "Save & Relaod" to use Option Matrix, nothing happens, I have to:
1) turn off the status
2) save and reload
3) then turn Status AND Option Matrix to "Ticks"
4) Save and Reload
5) Then switch the Options Matrix at the bottom to ticks too
6) Save and Reload
7) Only then can I actually deal with specific quantities.
Any insight in to what I'm doing wrong?
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Bizaare, its working now I must of made a mistake within the edit somewhere!
Thanks for taking the time to help out, how does one buy you a drink or something around here? PayPal?
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Ah thanks for that but I get the seo message:
The following errors were detected:
- The SEO path specified is already in use with another item. A unique one has been specified for you. Please check and amend if necessary.
And the product still appears in the root as oppose to the category
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Are you saying you have two products, both in the same category, both named the same Product Name ('productRED')?
Yep thats right, i have a category with two products with the same name.
If I add the product from new, cubecart will append a unique seo path relative to the category, but the already existing products, it reverts it back to root for some reason.
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Me again, I've arrived at a slight stumbling block.
So I'm renaming the urls by adding "/" which is working great except for when I have:
store.com/productRED.html
+
store.com/productRED.html
When I do "/" it goes into its correct category = category/sub-cat/productRED.html
When I do it on the second one, its not being told to append a custom identifier on the end so it reverts back to:
store.com/productRED.html
instead of
store.com/productRED--p44.html
but it does append it if I add it from new.
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bsmither... your an absolute legend and a huge asset to this community, works like a charm, thank you!
Create order bug?
in Technical Help
Posted
Save and Reload does apply the discount whether it be fixed or percentage, but doesn't seem to be writing the discount value to the field.
Here is a screenshot from phpmyadmin
Sub total = £14.99
Discount = 100% but showing as 0.00
Total = £0.00 (correct as 100% discount was applied)