The_4wd_Zone
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Posts posted by The_4wd_Zone
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Ok, i've got it working, not really sure why but it doesnt seem to work when I update the product and click save. If I click 'save and reload' and then click 'save' it seems to work.
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Hi,
Im slowly adding products to my store. For many of them the manufacturer has made demo videos and uploaded them to youtube.
I have been using the embedded code that Youtube provides and this works for some however does not for others. If the video's are under 1-2mins they seem to work fine however if they are longer when i enter the code and save it and view the product online all that displays is the code.
Is there a maximum length or size or something I can change anywhere?
Thanks, matt
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On 15/07/2016 at 11:27 PM, Dirty Butter said:
Glad it's now working. It's a shame, however, that you don't know what fixed it.
Hi,
It seems that the issue was either Hotmail or my web host not allowing the email out. Not sure which one. It isn't how I would like it to have been set up because my Hotmail email account is what I have on all my business cards etc so I wanted to keep it the same. I have set the new [email protected] email up on my phone so I will get notifications straight away so its not all bad.
Would have been nice to make it work with Hotmail though.
On 16/07/2016 at 4:23 AM, bsandall said:Each time you change the MX Entry, it takes a little bit to propagate - this is likely the reason it didn't work at first, but did later without apparently changing anything. See: https://www.google.com/support/enterprise/static/postini/docs/admin/en/troubleshooting_spe/faq_mx_how_long.html
I initially forgot to change the settings back to local after I set up the [email protected] email and I got the error message. I changed the MX settings from remote back to local and it worked straight away.
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I've managed to get it working with the [email protected] email. Not sure what the issue is but it is now working.
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16 hours ago, ayz1 said:
Have you tried using a different email address in admin to try and work out if it is a problem with the original email account or ALL email accounts. Maybe it's a Hotmail issue. Have you not go an email account for your hosting package that you could use e.g. [email protected] instead of Hotmail?
I don't use an email for my domain but I can create one and try it, i'll see how that goes.
Matt
Ok, I just set up [email protected], the cpanel for my domain has all the details of what to put in for SMTP SSL and TLS, port number etc etc.
I have changed the MX setting back to local and put the details in the shops settings and tried to run the test,
With TLS I get the failed to execute message and with SSL I get this message:
"SMTP -> ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
SMTP connect() failed." -
On 7/12/2016 at 5:34 PM, bsandall said:
Check your store settings - it sounds like you have it set to send admin notifications when the order gets to 'Processing' when your order defaults to 'Pending' when first placed. Or something similar. Try changing your order status manually from the admin panel to whatever you have email notifications set to.
Hi bsandall,
I thought the same thing. I have tried with either setting with no luck.
On 7/12/2016 at 5:40 PM, havenswift-hosting said:Very surprised to hear you have never got that working - with the correct settings entered, this always works for us perfectly well. In fact for security reasons we disable the use of PHP mail() as it is unauthenticated and every single one of our clients across multiple servers are using SMTP to send emails. This is safer and also ensures a much greater chance of deliverability than PHP mail()
If external email services are not working, you need to check (probably with your hosting company) that external SMTP connections are allowed for email - these can be restricted
What else could be stopping the email from being sent to me when orders are purchased if all the settings are entered correctly?
I've tried changing the port number as a few sites suggest different port numbers, I.e 587, 465 or 25 for Hotmail accounts. I've tried each one, checked and triple checked that my password is entered correctly. Still no luck.
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I've just checked the MX settings with my web host in my cpanel and have set that as remote.
I've done another test purchase and I am receiving the emails to the email address used to create the dummy account to tell me I placed the order however am not receiving an email to the stores email address to say an order has been placed.
Matt
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Hi bsandall,
I was using the PHP mail method and had it all set up and wasn't getting any using that method.
I the mail settings are set to send me an email when the order is pending, which is what orders show up as when an order is first placed, I have also had it set as processing and used a dummy account to make purchases and I didn't get an email for either.
Do you receive email notification using a Hotmail account also?
Matt
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I have just been doing some digging on the forum and found this thread that you commented on bsmither.
I added the line of code as described by drupopuppis, that being,
switch($this->Port){case 465:$this->SMTPSecure = 'ssl';break;case 587:$this->SMTPSecure = 'tls';}
I've googled the SMTP settings for Hotmail and done all that as described and still getting the error.
Matt
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Hi bsmither,
It seems I am not getting any emails from the store. I have set it to send me emails when the order is pending. I have done a few test purchases with a dummy account and no email.
I went into the advanced settings and tried the test email, im running the latest version of CC, and it keeps saying the test failed to execute.
I have the advances settings set as:
Sending Method: PHP Mail () function
Then other than the senders name and the email address the rest are blank, I haven't used any of the SMTP functions, not really sure how that works.
I am also using a Hotmail email address in the store if this helps. I have done some searching on the forum and noticed few others had similar issues with gmail accounts. If am supposed to be using the SMTP method I don't know what settings to enter.
Matt
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Hi all,
I am the only administrator for my cubecart store. When a customer makes a purchase I am not getting an email notification to let me know a new order has occurred.
I have checked all the settings and cant seem to work out why. Under the administrator settings the box is ticked to receive the new order emails.
Is there another location in the admin panel where they can be turned on or off? If there I cant seem to find it.
Thanks, Matt
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Hi bsmither,
Thanks for that, got it working, have been looking for ages and couldn't find if there was a sales settings section.
Its all working now.
Matt
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Hi All,
I am currently running CC 6.0.8 with the Foundation Skin.
Im trying to change some of the items in my store to be on sale, or have a special price. I type in the special price and save it and it wont display on the store. If I delete the RRP and just leave the sale price in the price displays as zero in the store.
Any ideas?
Store can be viewed at www.the4wdzone.com/shop
Thanks, Matt
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Hi bsmither,
So do i need to upgrade to 6 before doing this?
PS Sorry for the slow reply, i have been on night shifts.
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Hi bsmither,
I tried a heap of things to get it to work, the least complicated of them all was just to use firefox when i wanted to cut and paste stuff, it works as normal with no hassle.
The next thing is do i upgrade to 6, which i will have to do eventually anyway or stick with 5 and make the two issues at hand work properly?
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@bsmither,
im more than happy to help sort it, i dont know if anyone is having similar issues. I have had issues with windows 8 doing strange things to sites. For example in windows explorer and chrome i cannot copy and past text into the description field when adding products. However when i use firefox i can do it no problem.
Once V6 is no longer in beta format i will upgrade to that, but in the mean time im happy to do whatever is needed to try and solve this problem. I certainly agree it is inconsistent.
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I have just tried the shopping cart i firefox, chrome and IE and i cannot adjust the quantities of the items in either the store or in the cart, but as stated in a previous post i can add singular items repeatedly to get the quantity i want, but if i go one to many items i need to remove the item completely from the basket and re-add them.
All items are also listed as on sale in all three browsers.
I thought it was CC6 that was in its infancy and was unpredictable being that is was in beta format, i tried installing 6 however had issues and was told 5 would be a better option.
Why is it only the foundation skin that is having the issues and is there likely to be any patches any time soon?
The foundation skin was designed to work with V6 and while it might be made to work with V5, it isnt advisible unless there are very specific good reasons to do so. If you are starting a new store then why not start with V6 and get all the extra functionality features that are included. Yes it is still beta but probably only for another week or so
IanHi Ian, i might just update to six then. I'll track the instructions down and give that a go tomorrow and see if it fixes the issues. I dont really like any of the other skins so i would prefer to find out a way to keep using Foundatio if I can.
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Havenswift,
I havent changed any code whatsoever, all i have done is install the software as a new installation, customise the pages in control panel, add a logo and add a few products.
bsmither,
I thought it was CC6 that was in its infancy and was unpredictable being that is was in beta format, i tried installing 6 however had issues and was told 5 would be a better option.
Why is it only the foundation skin that is having the issues and is there likely to be any patches any time soon?
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Ok, so i have fiddled around a bit more and worked out that i can add multiple items to the basket by clicking add to basket multiple times, but i cannot change the figure in the quantity box, if you type 3 in it only adds one, then if you to the items in your basket and try and modify the quantities of any product in your basket it remains at whatever you have added one at a time.
And now, when you hover over a category the drop down menu only appears for a split second and doesnt stay there long enough for you to select something.
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Hi bsmither,
I've removed the lines of code you stated above and this worked however now I can only have one of each item in the basket. If i select more than one of an item it defaults to 1 and if you go to checkout and try to revise the cart it doesnt move from one item.
As for the sale price, are you saying you cant see what is causing the problem?
Matt
And now i've put those lines of code back in and it still only allowing 1 of any item in the basket no matter what you select.
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Just changed it, sorry.
I have no idea what you just said, but thanks for the help, thanks, i appreciate it.
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www.the4wdzone.com/shop
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Hi,
1) No the same problem doesnt occur in Kurouto/Blue, i just switched it over and nil issues there, on either problem
2) No, i completely deleted the old installation and installed CC5.2.16 from scratch and im adding new products from scratch.
Matt
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Hi all,
I am running CC version 5.2.16 with the Foundation Skin.
First Problem- When you add an item to the basket it says it has only added one and shows the correct price. However when you view the basket or proceed to checkout the basket shows two of each item, when you try and update to 1 of each item in the basket it stays on two. I did a search and saw that someone with Version 6 had the same issue in IE and Google Chrome but not Firefox, I have tried all browsers and it makes no difference.
Second Problem- When i add items to the shop i leave the sale price section blank. In the store in all the items the prices display correctly but in he column on the right hand side of the screen when you are viewing all items within a category it shows all the products as sale items with the sale price as $0.00. I have tried making the sale price the same as the retail price however the items still appear on sale however now the sale prices just matches the retail price.
Any help would be good, im a coding novice so go easy on me.
Thanks in advance, Matt
Issues with Embedding Youtube Vids
in Technical Help
Posted
Hi bsmither,
I wasnt doing that, i was just copying the pre-written code from Youtube and pasting it into the description box.
Is source mode turned on and off using the source button at the top left of the box?
Matt