ItsME
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Posts posted by ItsME
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Thank you very much! That fixed the problem with the blank admin page. Now, I can login to the admin site and can access the system error log. I am getting the following error there:
/classes/cubecart.class.php:2173 - syntax error, unexpected '='
I will try to troubleshoot this one in an attempt to fix the blank store page.
It's showing that is running php 7.3.33 and CubeCart 6.5.1. I'm not sure what caused the problem.
Thank you very much!!
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Thanks for the recommendation. I have now been able to obtain the following error in phpMyAdmin:
(3, 1690116455, '[<strong>Exception</strong>] /location/admindirectory/sources/dashboard.index.inc.php:224 - implode(): Argument #2 ($array) must be of type ?array, string given', 'https://www.domain.com/admindirectory.php?', '', 0),
*Note: The italicized text replaces the actual locations & filenames.
Thanks.
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Thanks for the response. I located the CubeCart_system_error.log and there are no errors logged. Any other suggestions?
Thank you.
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Hello,
My client's site is displaying a blank page for both the store's main page and the admin page. The files and folders are present on the server, so I am not sure what I can do to resolve the problem. I've tried generating an error log by following the instructions listed in the forum, but nothing happened when I uploaded the corresponding php file. The site is running the latest version of Cubecart. Any suggestions would be greatly appreciated. Thank you.
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1 hour ago, bsmither said:
Next, using the hosting account control panel, use the File Explorer to learn what the complete set of permissions are for the /images/ folder and files in that folder.
If PHP can create a directory, then PHP should also be able to store the uploaded images.
However, PHP will want to temporarily store uploaded images in a PHP temporary_upload_folder before moving them out to their final target folder with the filename associated with that FILE upload. Maybe the temp folder has bad permissions.
This is just a guess because when things happen "all of a suddden", I find it is rarely, if ever, CubeCart's fault.
Please submit a support ticket to your hosting provider and ask if they can determine if FILE uploads are being interfered with.
Thank you. I will contact the ISP.
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5 minutes ago, bsmither said:
Next, please use an external utility to access the database directly. Your hosting account control panel (Cpanel?) may have phpMyAdmin to do this.
Look at the CubeCart_filemanager table and find the latest records. If the image(s) you most recently uploaded are not recorded in this table, then somewhere the image upload was obstructed.
If obstructed, then maybe the web server or PHP (including suPHP Hardening System) determined the upload payload was too large.
(FTP, of course, would not have a filesize restriction.)
CubeCart also has a filesize restriction, but this is after the web server and PHP have accepted the file. Cubecart will issue a warning that an image is too large, but it's only because it is too large to work with (render smaller sized variants).
The files uploaded via filemanager are not in the db, but the one that was uploaded via ftp is listed. The files I am trying to upload via filemanager are 17kb. Just out of curiosity, I created a subfolder using the filemanager. I can see the subfolder. I tried to upload a file to it, received the "file uploaded successfully" message, but when I click the subfolder, it is empty. This is very strange.
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Thanks for the response. There are no errors listed in the error logs.
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All of sudden, images are not uploading whether I try using the Images tab for individual products or the Image Filemanager. Upon clicking the Save button, I receive the message stating the "Product has been updated" or "File uploaded successfully" messages, but when I look for the image, it is not listed. I verified that I am able to upload and select an image using FTP.
I'm running CubeCart 6.0.9 and no changes have been made recently.
Thanks for any suggestions.
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I found the problem. The .htaccess file contained the rewrite directives, but RewriteBase was not specified. Once I added the proper RewriteBase definition, everything works again. The previous .htaccess file did not have a definition for RewriteBase, either, so I'm not sure what changed within the last few days to require it.
Thanks for your assistance, Dirty Butter and bsmither. I appreciate it!
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Thanks for the information. I verified that the .htaccess file contains the rewrite directives and the contents of the file matches the previous one. I will follow up with the server admin as you suggested.
Thank you!
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May we have a web address to look at?
Thank you.
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Thanks for the suggestions. I tried them, but the problem persists. Thanks anyway.
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Are you using the stock Foundation skin? There were some skin changes in the 6.0.8 upgrade.
Hello,
No, I'm using the Karuto skin. I tried the Foundation skin before I posted to see if the problem occurred with that skin and it did, but I'll try a different skin.
Thanks!
I tried a different skin and the problem persists.
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Good Afternoon,
When I click a product, I get a blank page instead of the product's info. The site has been updated to the latest version and the problem just started within the last day or so. It worked fine on Sunday. Any suggestions?
Thanks!
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Hi! Did you find a solution this? I am using a V5 skin and experiencing the same issue further to installing V6..02. Credit card orders are passing straight to 'Confirmed' (pending in admin) without the 'card information' page taking the details
Hello,
Yes, I had to apply a patch to version 6.0.2. The instructions are found in post #5 of this link: > .
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I applied the patch and everything is working now. Thank you very much!
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Awesome! Thank you very much, Al!
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Thanks Ian. I appreciate your prompt response and suggestions. Have a nice day!
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Hello,
Does the "Website Payments Pro & Express Checkout" option work in CubeCart 6.x??? I have not been able to get it to work. I posted inquiries in the Payment Gateway Support Forum('?do=embed' frameborder='0' data-embedContent>>), but have not received any suggestions. I was hoping a resolution would have been included in the latest patch, but after installing it a few moments ago, the problem still persists. Please let me know whether or not it works. Thanks.
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Since I have not received any suggestions for resolving this issue, I am wondering if anybody is successfully using the direct payments feature of PayPal Express Checkout with CubeCart 6.0.1? Thanks.
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Hello,
I am having problems with the PayPal Express Checkout plugin. When I click the "Secure Checkout" button, select the toggle button next to the images of the credit cards, then click the "Continue" button, I receive the "Many thanks for your order. The order status is currently pending..." message without being prompted for credit card information. I have verified that my API settings are correct and when I select the "Check out with PayPal button", it seems to work correctly. I've tried re-installing the plugin and the problem persists. I verified that the Gateway Mode is set to Live and the Payment Action is set to Sale. The order is listed under Orders with a status of Pending. Does anyone have any suggestions as to how I can get this to work? Thank you.
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Thanks for the suggestions. I tried deleting everything except the .htaccess file from the /cache/ folder, but the problem persists, so I tried using different browsers (usually, I use Google Chrome). In Internet Explorer, the Quick Tour, Storefront, and Help links appear on the right side of the screen, but they overlay the "Welcome back..." and "Log Out" links. However, everything displays fine using Firefox. I will use Firefox for now and try re-installing once I have more time. Thank you.
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Thanks for the prompt reply. I will try your suggestions. Thanks again.
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Good Morning,
I upgraded to v 6.0.1 and everything seems to work correctly. However, my administrator's dashboard does not display properly. Instead of the links to help and the storefront appearing on the right side of the screen as it previously did in version 5, they are overlapping text on the left side of the screen. Please see the attached image. Any suggestions as to how I may correct this? Thanks in advance.
Blank Store & Admin Pages
in Technical Help
Posted
Thanks again! I was able to resolve the blank page of the store by upgrading the php version to 7.4. I tried upgrading to 8.1, but that caused the admin page to go blank again. I'm not sure why, but as long as the site is accessible again, I am fine with running 7.4 for now. Thank you very much for your help, @bsmither. I appreciate it very, very much!