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LaughingHorse

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Posts posted by LaughingHorse

  1. /* EDIT Change This:
            if (!empty($this->_result_message))    {
                $GLOBALS['gui']->setError($this->_result_message);
            }
            To This: */
            
            if (!empty($this->_result_message)) { switch ($this->_result_status) { case 1: $GLOBALS['gui']->setInfo($this->_result_message); break; default:
      $GLOBALS['gui']->setError($this->_result_message); }

  2. This has been happening for quite some time and I'd like to get to the bottom of it and solve it.

    On some, not all, and not on certain $ amounts after placing and paying for an order using a credit card with AuthNet doing the authorization the following error shows up.

    "The following errors were detected:

    • Your order has been received. Thank you for your business"

    See attached file. We get panicked phone calls and emails from customers asking if we received their order.

    The interesting thing is the orders were successfully paid for and authorized.

    This does not happen on every order. It can be the first order of the day, last order of the day, or some time in between.

    The dollar amount can be as low as $20 or over $200

    Absolutely no rhyme or reason, it's totally Intermittent, and it happens across all our products.

    So it is not dollar specific, or product specific.

    Thanks in advance for your help.

    Red Thank You - Screenshot from 2016-11-03 11-31-09.png

  3. I got a big red banner when I logged in to my Cube Cart installation a few days ago. It told me that my current version 1.1.0 was outdated and I should upgrade to 1.1.1

     

    I read the release and thought, Great I'll update now.

     

    So I went to Maintenance | Upgrade
    And The system says "Your store is currently using the latest version. Please click force upgrade to restore to the default code for this version."

    So I tried a "Force Upgrade" and I'm still running 6.1.0
    Any ideas why I can't upgrade?

    Or how I can upgrade?

     

    Thanks!

  4. Hi!

    Looking at the new stuff in the update, it looks great!

    I am about to upgrade from the most recent version 6.0.12 to 6.1.0

    I have been using a slightly customized skin of the standard one, and want to know if I need to add the changes to the customized template I am currently using to the new upgrade.

    The customizations are mostly some text, and some boxes, as well as a couple of links (like a link going to my WordPress page on the cart).

    Thanks!

  5. Hi!

    It seemed to me there was a way to change a payment method or complete a pending order.

    Here is what I mean...

    A customer places an order.

    Their card bounces.

    We call them and let them know their card has bounced.

    They give us a new card so now, instead of being able to go in through the cart to process (Authnet) credit card payment, we have to either enter a new order, OR, log into Authnet and enter a new transaction.

    Is there a way to activate an order and change the payment method and/or try a payment from our side with a different credit card number from CubeCart, rather than logging in to Authnet and creating a whole new transaction there? Or re-ordering the same order that failed earlier?

     

    Thanks!

  6. This was the first time we got an order form the US Virgin Islands on Cube Cart.

    There is a selection for Country "Virgin Islands U.S."

    Which our customer selected when setting up their account and attempting to place their order.

    They got an error, and the system message said to contact us. So the customer called.

    After checking the error log I found the USPS website was giving an error, looking up the US Virgin Islands as a Foreign Country (which technically it is).

    So I did a bit more research and found the USPS Does NOT consider the US Virgin Islands as a Country.

    So I had to go in and change the customer's information to

    Country: USA

    and

    State: VI

    The order was then accepted error free.

    There is a question though. 

    How do I remove Virgin Islands U.S. as an option for a customer to select when opening a new account, or placing an order without an account, so this does not happen again in the future?

     

    Thank You!

  7. I created the account as a test account. I then tested with a delivery address similar to one of a customer who placed an order.

    When I placed the order, I started by logging in with the test account.

    Then I selected the item.

    Then I went to checkout, the system automatically calculates shipping from the company address, NOT the customer Ship To address at that point.

    The customer has not been asked to enter an address, so I clicked on checkout, and the system defaulted to the bill to address, I was able to enter a new ship to address. Which I did for South Africa.

    The shipping charges did not change after entering the new Ship To address.

    When we have had customers in the USA who place orders, the system at first defaults to shipping charges as if we were shipping to ourselves from our address.

    Then when the customer enters their actual Ship To address, the system corrects the Domestic rates to their actual Ship To.

    Unfortunately, this is not happening on International.

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