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  1. jka


    Thanks BSmither, Yes, we want it to be the same behavior as a successful transaction . Will add this line of code and check what shakes out. The "To Review" is really a Credit Card status for the merchant. To the user/purchaser the order has been received. If the merchant goes to the Fraud Detection Suite and sees that its a questionable transaction, then the merchant can always cancel the order. The problem is more to do with the user still sitting on the credit card input page.
  2. jka


    I had posted to an existing thread last week. Today I submitted an order in the system on behalf of my customer. the result received from Authorize.net is 4|1|253 bSmither had given us a fix for 1.3 version and then Al had updated to 1.4 with fixes. Since then, the behavior is not as expected. Please see screenshot attached. It shows order received but still still on the credit card form page. How can we mimic the same behavior as 1|1|1 for 4|1|253
  3. We have updated to 1.1.4 for the last couple of months. The status from AIM with "4 1 253" works fine now with the custom message from Authorize.net. However here is the issue, unlike when the status is "1" where its gets redirected to a Order Complete page, in this case of "4", it displays the message properly etc adds to pending order. However it still sits on the credit card form page. Customers that get a "4" (Fraud Detection Suite) from Authorize, get the order received in pending status on the screen with the CC form below. They end up entering the card info again and sometimes we get 2-3 authorizations. How can change the behavior of "4" similar to "1" and take them away from the CC input screen.
  4. jka

    Authorize.net AIM method issue

    SSL Version NSS/3.28.4
  5. The AIM method stopped working since this past weekend. When we contacted Authorize.net they say its probably related to disabling TLS 1.0 and 1.1. We had this issues with UPS module and have the latest cURL ... curl --version curl 7.57.0 (x86_64-redhat-linux-gnu) libcurl/7.57.0 NSS/3.28.4 zlib/1.2.7 libpsl/0.7.0 (+libicu/50.1.2) libssh2/1.8.0 nghttp2/1.21.1 Release-Date: 2017-11-29 In the transaction logs its a cURL timeout cURL Error (28): Connection timed out after 15000 milliseconds The UPS module started working fine once we updated cURL and we have also disable TLS1.0 and 1.1 Any hardcoding on the Authorize.net module??
  6. jka

    Coupon Code issue

    Hello Bsmither, I tried a few other random numbers but somehow 23 seemed invoke that coupon. We disabled that coupon for now. Not sure if there are others. Any nibbles on what you found or to fix?
  7. jka

    Coupon Code issue

    A good customer called this morning and pointed an issue on the website. So, by default the store calculates Tax before checkout. This customer tried to put in a negative $$ value of the tax in the coupon code box. Say $23 in the coupon section. This brought him a discount from an existing coupon from 2 yrs back (which was still active) and gave him a big discount. The displayed coupon is a Alphanumeric coupon and not sure how entering 23 into the coupon code invoked that coupon?? How do we fix this? Not sure if just entering a random numeric number by the customer brings out previous coupons or even current ones. Thanks.
  8. jka

    Free Shipping : Lower 48

    Thanks BSmither. I will take a look at it. I have purchased a few of the shipping modules in the past and its probably one of them.
  9. We have the Free Shipping extension configured and in the process, we removed HI and AK from United States Zones. Now on the flip side, a customer from HI is not able to get shipping rates as HI missing from the list of states in the drop-down. Any pointers in fixing this without impacting free shipping.
  10. Ian, The plugin is great. It gives so much abilities for us to process through the admin front-end. What I was referring to is probably a feature that in the future can evolve. As of today, there are options to cancel an order and refund. However, in some cases, customers can change orders or cancel an order and reapply the credit from the cancelled order to a new order without necessarily going through additional card processing. In some case, this is a even swap with existing amount or in other cases, its a order swap but the client needs to pay the difference. Right now, this ability is not seamless through the system. We end up processing this differential charge and reconciliation offline.
  11. Ian, The plugin works great. I entered an order with multiple items and it automatically provided the shipping rates which was great. I tried a line item (non-product) to give a credit balance from a previous order. It didnt work out great. The totals were correct but the field behaved erratic. Question .. how does the customer go and look at the order? login and check? because no emails go out for orders in a pending state. I went ahead and saved it as order received, and the customer received an email. We also provided the customer a % discount and all of the totals looked perfect in the email. When the user clicked on the link to the order, everything shows up but the discount did not display, however the totals were correct. When the Print Order is clicked, the Print Order form looks perfect including the discount. Will purchase the module now. Does a pretty good job. Thanks BSmither for pointing this out.
  12. jka

    UPS Contract Module

    Absolutely. I also went ahead and updated to the latest OpenSSL version too. We all assumed that updating php takes care of cURL but obviously not the case. In fact we had to download the cURL libraries independently of Plesk. The normal Yum stuff didnt work.
  13. Nice functionality and something we can use. Does it automatically calculate the shipping costs based on the combined product weights and call the store shipping module to provide us the UPS Ground or Expedited for Intl rates? Also another feature that we were looking at is a line for providing store credit from a previous order or apply a credit balance to a current order.
  14. jka

    UPS Contract Module

    Thanks. The server is PCI-DSS compliant with only TLS1.2 permitted by the webserver as well as A+ result from SSLlabs test. The cURL libraries are not part of Plesk and hence it wasnt on the radar whenever the server is automatically updated.
  15. jka

    UPS Contract Module

    We went ahead and did a cURL library update to the latest version 7.57 and its fixed now. Everything is back up and running. Thanks.