KevS

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  1. Thanks. Just had a look at the video and I can see how I could allow a preorder, but in my case i wouldn't have a definite release date, it would be say two weeks from the date of the order. Could I just set the release date way into the future and set the preorder description to something like 'this item has now been sold but we can make something similar in a couple of weeks' ?
  2. At the moment I can either have a product displaying as out of stock with no option to add it to the cart, or I can have an out of stock item which can be added to the cart with no warning that it is out of stock. What I really need is an option where if an item is out of stock it can still be added to the cart but with a message saying the item is sold but we can make a similar one. Its essentially the same problem as this archieved topic: https://forums.cubecart.com/topic/46726-resolved-show-out-of-stock-message/ I've tried adding the code in that topic to the content.product.php file and changing the {$LANG.catalogue.out_of_stock_short}" with "Awaiting Stock" but it doesn't work. I'm not sure where the code should be added though and have probably put it in the wrong place. I would appreciate any help as to what I might have done wrong.
  3. Poduct images problem

    The plot thickens. No joy with tech support as yet, but when I tried to access the site this morning, it worked for a bit and then threw up an access denied account is over its bandwidth limit error page. Checked the stats and it said it has used 2.16GB which seams an enormous amount to me. I don't know where that figure comes from. I reset the bandwidth limit to 4GB and now the image loading picker box works as it should. So that's half the problem solved. The only outstanding issue is that when you select an image and save it, it all looks fine, but when you edit the product again, it has not saved the image. However, on the new site I set up on the same domain, it all works perfectly, so Im going to export what I can to the new site and tweek it, so fingers crossed, everything will be OK now. I'll keep an eye on the bandwidth useage but hopefully that will work out OK if the site is working properly. Thanks for all your help!!
  4. Poduct images problem

    The SUPHP error was in the cpanel error log. I've checked the image folders and they were definitely all jpeg image files .. maximum size was 90k ish but most were around the 40k mark or less. I ended up deleting them all and adding them back just in case there was one rouge file that was causing the problem. Still the same though. Another hour with tech support at EUKHost and I'm no further forward, but they have said they will look into it further. The other option is I tell my wonderful wife to get a market stall and all my problems will disappear! She does like the online option as well though and winter is coming up. So I'm with her on that. Havenswift hosting .. well you do seem to get top class reviews, so you must be very good. Trouble is I'm such a loyal customer ... to my own detriment at times. I'll give them a bit more time.
  5. Poduct images problem

    Thanks. I tried that but to no avail. I spoke to my hosting company last night (EUKhost.com) but to be honest they weren't much help. I've been with them the biggest part of 10 years and their tech support used to be top notch, lately not so good. I had a problem with sending emails on another site after they updated their server and it took ages for them to sort it out. They insisted it was nothing to do with the server, even though the problem started the same day as the server update after running fine for 10 years! I am beginning to wonder if I shouldjust bite the bullet and go somewhere else? Can anybody recommend a good reliable UK hoster? Anyway, I'm getting an error measage: Cannot allocate memory: couldn't create child process: /opt/suphp/sbin/suphp for /home/...../public_html/cube/admin_GNA7H1.php, with the referer being the product page I am trying to update. So maybe thats where the problem lies? It sounds like a server issue to me, although I don't understand these things. Tech support asked me to let them know what changes I wanted them to make to the server (sounds the wrong way round to me). Looking in the php options, the memory limit is set at 128M, which sounds big enough to me, particularly when the site is not live and there is only me using it. I tried increasing it to 256M but it didn't make any difference. Interestingly enough the php build date was 7 October 2017 which is near enough when the problem started (I can't be sure of the exact date, as I didn't access the site until a couple of weeks after the update) but it was working absolutely fine before that. Any help would be much appreciated.
  6. Poduct images problem

    You're right, there was a group 1 and a group 2, so they were not the same as i said. An interesting point, if I set up a new cubecart instalation on the same domain, or even a sub domian of that domain,then I get the same problem. However, if I install it on a different domain it all works absolutely fine. So could the problem be with my hosting and not cubcart? I've checked the php version and options and altered the ones to be the same as the domain that works fine, but that doesn't help.
  7. Poduct images problem

    Thanks very much for that. When I edit a product there are 2 GET xhr lines (both look the same) and both have status 500 errors. https://........./cube/admin_GNA7H1.php?_g=xml&type=files&q=list&dir=%2F&group=2&product_id=10&cat_id= https://......../cube/admin_GNA7H1.php?_g=xml&type=files&q=list&dir=%2F&group=2&product_id=10&cat_id= The params query string has this in it: _g xml type files q list dir / group 1 product_id 14 cat_id In the JS tab at the bottom is says ..... Empty string passed to getElementById() There doesn't seam to be a cat_id number in any of these, but I'm not sure whether there should be? Maybe not because the product images relate to the product and nothing to do with the caterory. Once again any help would be appreciated.
  8. Poduct images problem

    I've checked the image/source and sub folders and there are only images in those folders. I created the ini-custom.inc.php file in the main directory. There was already an error_log file there with this error (repeated around 100 times): PHP Warning: Invalid argument supplied for foreach() in /home/directp/public_html/cube/admin_mlnPWQ/sources/maintenance.index.inc.php on line 850 I think this may come from when I used the rebuild in the maintenance section (after the problem started to appear). No other error messages though. I had a look at the databases and when I add or remove an image, it does update the Cubecart_filemanager database and also the Cubecart.image.index database. So at least it is writing to the databases. I tried installing a new clean site in a different location on the same server and that has the same problem with the 'loading' hanging up on the product image picker box. But it is also eventually cleared with CTRL-F5's and when the images are added it remembers them fot that product. Any other ideas would be most appreciated?
  9. Poduct images problem

    Thanks for the replies. There are only around 50 products in the store, so I don't think it's that. I have upgraded to 6.1.12, but it's still the same. Using CTRL-F5 (a few times) does seam to get the image folders and files to load properly and I can then add an image. But the existing product image boxes all show as unchecked and when the page refreshes the added image box is also unchecked even though the image has been added and is there in the store. Any more ideas?
  10. Hi I've just upgraded to cubecart 6.1.9 and I'm having a problem with adding product images. Its running on php5.5.38 I can add a new product no problem, but when I go to the images tab, the image selection box comes up with 'loading' and it just hangs there and doesn't display the image folders. If I then drop an image file into the upload box, it uploads OK and then the other box displays the image folders with the uploaded file. If I then select an image and save it, it adds the image to the product. If I then edit the product image again, same problem with the 'loading', but if I upload another image and select that, it says 'no product changes were made' and the original image remains. The images tab in the file manager seams to work OK and I can upload there with no problem. Last resort, would it be possible to revert back to the previous version? I have some backups but no sure how to restore them without breking everything. Anyone have any ideas? Kev Not sure if this is relevant or not but if I click the digital tab, I get the same issue with 'loading'
  11. It wouldn't be an issue for me either. If she can sell a couple a day I'd be over the moon.
  12. Well a plugin that could do the sequential order numbers would be really useful (for a lot of folks I would imagine). As a temporary work around for the problem with the customer being able to print receipts before they have paid, I have changed the text on the invoice from 'Receipt for' to 'Order details for' and changed the text on the print button from 'print invoice' to 'print order'. So the customer can only print the order and not a receipted invoice. I will then have to edit the invoice manually and email it to the customer when the payment has been made. Its not the end of the world unless of course my wife becomes huglely sucessful, but then that will be the least of my problems. It would have been good to have had it all integrated with the store though. I am left wondering how other folks deal with the invoice printing. If you are VAT registered here in the UK, I think it could turn out to be a bit of a nightmare. Kev
  13. Hi all This is my first post. A bit of background, I'm trying to set up an online store for my wife (she makes fused glass artwork). I have no coding experience so I’m completely in the dark about what actually goes on under the hood so to speak, but I can copy and paste and press buttons as good as anybody. I've tried a few ecommerce solutions and really like cubecart. For what I'm looking for it fits the bill. I’ve got the site up and running, but I have a few problems that I can't resolve: Order numbers In the UK we need to have sequential order numbers to keep the tax man happy. I know there was the Chuggyskins mod for previous versions and that this option was tried and withdrawn as an experimental option in the features section. But I can’t find an up to date solution. It’s not the whole order number that’s the problem for me, it’s just the last few random digits that need replacing with 01,02,03 etc. Is there a way to do this? Pro forma invoice and receipts If a customer makes an order and then cancels the payment the order shows up in their admin area which they can then print out as a receipt. I think this could lead to all sorts of issues with the tax man. I've altered the text on the invoice from 'reciept for' to 'proforma invoice for' in the edit phrases of the language section as a start, which overcomes the problem, but I don't know how this could be altered back to 'receipt for' once payment had been made. Failing this would it be possible to disable the print button until the order was processing or complete or disable the button entirely in the customer section and just allow the receipts to be printed from the admin section. Is there a way to do this? I would be very grateful for any help.