volteq
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Posts posted by volteq
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today we encountered some really strange issues on our website. basically for a few hours, the state of the delivery addresses on the orders we received were changed to some other states; no pattern was found on how the states got mixed up.
Any idea what might be causing this? Should we be worried about potential hack?
Thanks in advance for your help!
Sean
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thanks for your comment. I looked it up in the database, the product id is 22.
I can't see any difference in the way the two are stored in the seo database.
I just cleared the cache on the admin page, and it seems to work now. Could this be simply due to the cache on the server?
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we have a broken link on a product page, and cannot figure out what is going on, all other pages seem to work. I was wondering what might be wrong with it?
Here is the link to the broken page:
30V 100A High Current High Voltage Regulated DC Power Supply HY30100EX 220V VOLTEQ
url: volteq.com/volteq-power-supply-hy30100ex-30v-100a-over-voltage-over-current-protection-220v-input.html
similar links work, like this one:
30V 100A High Current High Voltage Regulated DC Power Supply HY30100EX 110V VOLTEQ
url: volteq.com/volteq-power-supply-hy30100ex-30v-100a-over-voltage-over-current-protection-110v-input.html
As far as I can tell, there is no difference other than the product detail: the first one is with 220V input, andthe second one is with 110V input
thanks in advance!
Sean
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On 6/11/2023 at 11:08 PM, bsmither said:
class.gui.display_random_product_pre class.gui.display_random_product
thanks for your help. what code uses this? I think this might be the issue. During the process of performance tuning, I might have deleted the code that uses these.
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thanks for your advice. somehow the featured product is stuck at the same product, even after I removed it from the featured list. Just to be clear, we also have more than one product set to be featured. it is not due to the file box.featured.php as well, as we have replaced the file with another from a website that we know the featured works.
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on one of our websites, somehow the boxes with featured products/best sells/on sale items are all static, and never change. what could be the problem with our system?
just in case you need it, here is the address: https://volteq.com
in addition, the featured product does not show sale price.
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we have tried more than 10 times to upgrade and every time there is problems that we cannot resolve. something is wrong with the way our current system is set up I think.
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we have a website stuck at older version of CC. Is there a way to install the paypal commerce as plugin? if so, how can we make it happen?
thanks in advance.
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when I choose FedEx as the extension to use, the cubecart does not seem to recognize it. when an item is added to basket, the website message says that there is no shipping method available. is there something special that needs to be done to enable the FedEx shipping module?
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that's what we did now. however, we get a ton of spammers leaving feedback, so it will be nice if there is a way to turn it on without too much of a performance haircut.
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we recently upgraded to CC6.5.1 and are really pleased about the result.
when we enabled the reCaptcha, we found it adding quite some extra time to significantly impacted the google core vitals. I was wondering if there are ways to get around it?
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that nails it. you are a life saver!
now I get 100 on multiple counts. Thank you!
Diagnose performance issuesValues are estimated and may vary. The performance score is calculated directly from these metrics.See calculator.0–4950–8990–100
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thanks! I took care of it the same way, and now the SEO score is 100.
I have one small issue with best practice that is still not solved. it has something to do with the stars, but despite my tweak, it persists. it initially complained that the stars are at 16 by 16, and expectation is 24 by 24. so I replaced the stars with 24 by 24 picture, and now it wants 36 by 36. I am not sure if I understood it correct?
below is the complaint from google:
Serves images with low resolutionImage natural dimensions should be proportional to the display size and the pixel ratio to maximize image clarity. Learn how to provide responsive images.URLDisplayed sizeActual sizeExpected sizevolteq.com1st Partystar<img src="https://volteq.com/skins/foundation/images/star.png" alt="star">…images/star.png(volteq.com)24 x 2424 x 2436 x 36 -
On 5/31/2023 at 7:01 PM, bsmither said:
The path of div blocks (an 'xpath') mentioned by Google is created and put in place under javascript control via the jQuery 'Rating' plugin. Which is to say, you won't find these div's in the Foundation templates.
If you can live without reviews, in admin, Store Settings, Features tab, disable "Product Reviews".
I did find the file, or I thought. it's located in the js>plugins folder, however, by adding href="#" there worked for my https://mastechpowersupply.com/ website (google stopped complaining about it), but not the https://volteq.com/ website. the prior is, as you know, stuck at 5..2.16 while the latter has migrated to 6.5.1.
the weird thing is that both versions of Cubecart have the exact same file located at the exact same folder, and I did exactly the same modification. I even took the working file and uploaded to the newer version, and google still complained. I have included the file if you are interested in taking a look.
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we have 5.2.16
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by the way, I had to temporarily go back to 5.2, as I am going to leave it alone for a little bit and get some sleep.
Thanks for your help, and I hope someday to get this site upgraded successfully!
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no, it's not crazy at all. I should have provided the information earlier. here it is:
item_id: 7
path: switching-dc-power-supply.html
there is also id of 583, but I don't know what it is for.
type: cat
That's all it has
here is for a working cat:
type: cat
path: linear-dc-power-supply.html
id: 584
item_id: 6
I can't find where redirect information is kept, it might be a flat file?
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I was able to create redirect with my other website. somehow this installation is really broken. when I tried to set up the redirect, it says it cannot be done and the redirect already existed, but that's not true and it's the first one I tried to set up.
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I don't have any redirect set up yet
I did one experiment, created a new category with anodizing rectifier, it works. I just have to re-assign the product to it.
is this a good way to work around it?
I also found out that I cannot redirect the non-working anodizing category to the new one
I guess we cannot use this work around then
I also found out that in this upgrade we cannot access products form the admin, this is a really serioud issue then.
is there a way to completely install the 6.5.1, and then change the configuration file to have it talk to the database we have?
hopefully we can then get rid of all these problems with upgrade.
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2 minutes ago, bsmither said:
Unfortunately, no. (Personally, I liked the ability to switch off seo-friendly URLs.)
In CubeCart_seo_urls, find the row with type 'cat' and path 'switching-dc-power-supply'. Does it exist?
yes it does exists
for the ones that do work, they are very slow initially, the second time is a lot faster though. for the ones that do not work, they just hang.
well I should say, hang initially, then this:
This page isn’t working
mastechpowersupply.com is currently unable to handle this request.
HTTP ERROR 500 -
I cleaned up the database table, so that's not the problem.
in the 5.2 version, I ended up disable the seo urls, which made the whole site working. I then build back the seo urls.
can 6.5.1 do the same? is there a way to disable seo urls and then enable them?
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I cleared all the cache, and the same problem persists.
there are some categories that do work, others don't. I don't see any difference. not sure what's causing the problem.
again, this one works: https://mastechpowersupply.com/variable-dc-power-supply/linear-power-supply
this one does not: https://mastechpowersupply.com/switching-dc-power-supply
should I change the setting to with .html?
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OK I did not change the .htaccess file the ugly garbage is gone
I still have a lot of broken links, especially some categories.
do you have some suggestions?
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I deleted everything in that table. my question is do I change the .htaccess file or no?
can I try the website now?
delivery address messed up
in Technical Help
Posted
for each order, we receive emails from the website about the order. In the email the state was correct, but when we go to admin and look at the address on the order details, the state is incorrect.