volteq

May 17, 2023

we have some pictures and files for download in the /files/public folder. Google is complaining that the font is too small for mobile device. how can I change the font for viewing the files here?

thanks in advance

May 15, 2023

I re-made the .htaccess file, and now it seems to be working!

Thank you so much for your help!

May 15, 2023

9 minutes ago, bsmither said:

"when I go to the website and [hover the mouse over] the links, they all show up without the .html"

That's how it's supposed to work.

But you say none of them work. In what way do they not work?

That fact that you have to add the .html extension to the web address in the browser in order for the web server to pass the rewritten URL to Cubecart suggests that the rewrite directive in the .htaccess file is not correct.

The directive I posted above must be exactly as it is in the .htaccess file, and there must be no other directive in that .htaccess file mentioning 'seo_path'.

I mean if you choose the no extension on the store settings, and then rebuild, the database of urls are fine.

however, when you go to the website, all the links are missing the .html as well, which makes all of them non working

there maybe some file that's not getting upgraded from 5 to 6.

as for the .htaccess file, I copied it from your comments above, and here it is :

RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA]

### Rewrite rules for SEO functionality ###
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /

##### START v4 SEO URL BACKWARD COMPATIBILITY #####
RewriteCond %{QUERY_STRING} (.*)$
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule cat_([0-9]+)(\.[a-z]{3,4})?(.*)$ index.php?_a=category&cat_id=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule prod_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule info_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=document&doc_id=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule tell_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

RewriteCond %{QUERY_STRING} (.*)$
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule _saleItems(\.[a-z]+)?(\?.*)?$ index.php?_a=saleitems&%1 [NC,L]
##### END v4 SEO URL BACKWARD COMPATIBILITY #####

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} !=/favicon.ico
RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA]
</IfModule>

### Default store 404 page ###
ErrorDocument 404 /index.php

## Override default 404 error document for missing page resources ##
<FilesMatch "\.(gif|jpe?g|png|ico|css|js|svg)$">
ErrorDocument 404 "<html></html>

I just realized something, it seems that the cpanel is automatically making changes to the .htacess file!

I don't know how to stop it from messing around

May 15, 2023

17 minutes ago, bsmither said:
Please examine carefully this directive in the .htaccess file:
  RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA]

It is just right above:

</IfModule>
This directive does not have .html as part of it.

Please examine the database table Cubecart_seo_urls. If the values in the 'path' column have .html as a suffix, that suffix must be removed.

The easiest way to do that is in admin, Maintenance, Rebuild tab, the "Clear all custom defined SEO URL's" and "Clear all auto generated SEO URL's" checkboxes to be checked, then click Submit.

I sort of figured out the problem. if I set the search engine to no extension, and rebuild per your suggestion. then all the urls in the database are without the .html

however, when I go to the website and click on the links, they all show up without the .html, so none of them work.

to make them work, I have to manually add the .html.

what can be done? is there a file that I can go in make some code change to make it add the .html automatically?

May 15, 2023

I just managed to get the https://volteq.com/high-current-power-supply.html working.

this is what I did:

search engine set to no extension

go to the category to manually remove the .html from the path

manually type in the address and add the .html to the end

can you figure out what's wrong with the site?

another way is to manually go into the seo url table and manually remove the .html from the links, for instance, this also works after I remove the .html from the database:

https://volteq.com/variac-auto-transformer.html

I guess one question I have is how to rebuild the seo path after changing the search engine ext setting?

May 15, 2023

1 minute ago, bsmither said:

Download the CC651 package to your workstation. Unzip.

FTP the files and folders (and their contents) to your site.

Run /setup/index.php, choosing to upgrade (NOT a fresh install).

I have done that and the above error message is what I have. the website behavior is the same.

May 15, 2023

On 5/14/2023 at 11:06 PM, bsmither said:

That is an option.

What version of CubeCart are you running now (admin, Dashboard, Store Overview), and if CubeCart 6.5.1, are you running PHP8.1?

6.5.1

I don't know if this is useful information, when I tried to upgrade from the admin/maintenance, it gave me a blank page. the admin folder and .php file are missing.

this is in the error log: ....public_html/includes/extra/snippet_444a4a10e05f2b6e296bc580adb93af6.php:1 - Undefined array key "DC123"
https://volteq.com/anodizing-power-supplies.html

public_html/includes/lib/smarty/sysplugins/smarty_internal_runtime_writefile.php:72 - r/cache/skin/wrt6461ce8a42b6d3_15378783,//cache/skin/e71cb750ff44614bcea5c7b74d00548ea0d03658_0.file.box.currency.php.php) [<a href='http://docs.php.net/manual/en/function.rename.php'>function.rename.php</a>]: No such file or directory
https://volteq.com/

public_html/includes/lib/smarty/sysplugins/smarty_internal_runtime_writefile.php:79 - /public_html/cache/skin/e71cb750ff44614bcea5c7b74d00548ea0d03658_0.file.box.currency.php.php) [<a href='http://docs.php.net/manual/en/function.rename.php'>function.rename.php</a>]: No such file or directory
https://volteq.com/

public_html/includes/lib/smarty/sysplugins/smarty_internal_runtime_writefile.php:84 - unable to write file public_html/cache/skin/e71cb750ff44614bcea5c7b74d00548ea0d03658_0.file.box.currency.php.php
https://volteq.com/

May 15, 2023

do you think it's worth it to reinstall?

5 minutes ago, bsmither said:

The links 'search.html', 'login.html', and 'register.html' work.

What does the database table CubeCart_seo_urls look like?

they all have .html, like this one: linear-dc-power-supply.html

May 15, 2023

4 minutes ago, bsmither said:

Here are the complete, relevant directives in .htaccess:

### Rewrite rules for SEO functionality ###
<IfModule mod_rewrite.c>
  RewriteEngine On
  RewriteBase / 
  
  ##### START v4 SEO URL BACKWARD COMPATIBILITY #####
  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule cat_([0-9]+)(\.[a-z]{3,4})?(.*)$ index.php?_a=category&cat_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule prod_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule info_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=document&doc_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule tell_([0-9]+)(\.[a-z]{3,4})?$ index.php?_a=product&product_id=$1&%1 [NC]

  RewriteCond %{QUERY_STRING} (.*)$
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteRule _saleItems(\.[a-z]+)?(\?.*)?$ index.php?_a=saleitems&%1 [NC,L]
  ##### END v4 SEO URL BACKWARD COMPATIBILITY #####

  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteCond %{REQUEST_FILENAME} !-d
  RewriteCond %{REQUEST_URI} !=/favicon.ico
  RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA]
</IfModule>

### Default store 404 page ###
ErrorDocument 404 /index.php

## Override default 404 error document for missing page resources ##
<FilesMatch "\.(gif|jpe?g|png|ico|css|js|svg)$">
  ErrorDocument 404 "<html></html>
</FilesMatch>
##### END CubeCart .htaccess #####

You say you had to add the previously mentioned four lines. Now I have to ask that you verify that all the above lines are present.

If there is still the hard 404 direct from the web server ( as opposed to CubeCart showing a Kurouto page with a 404 advisory), then please investigate if the web server is recognizing the mod_rewrite module.

I would have to say it is, because otherwise, /switching-power-supply.html would not work at all.

i made the change and it seems nothing changed

May 15, 2023

2 minutes ago, bsmither said:
But now I see that using, for example:
https://volteq.com/plating-rectifiers
results in a hard 404.

That suggests that the web server has incorrect or missing rewrite URL directives.

Traffic analysis says you are using the Apache web server. So, make sure the directives in the .htaccess file in CubeCart's root folder include the following:
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteCond %{REQUEST_FILENAME} !-d
  RewriteCond %{REQUEST_URI} !=/favicon.ico
  RewriteRule ^(.*)?$ index.php?seo_path=$1 [L,QSA]

just added the 4 lines to .htaccess, still the same thing

should change back to not use .html?

May 15, 2023

I just changed it to use .html suffix, still the same problem.

May 15, 2023

click on any product on home page also leads to the 404

however, on admin page, the product and category related information are all visible

1 minute ago, bsmither said:

We have to ask, upgrading from what version?

And please verify that you are running PHP7.4+, strongly preferable to run PHP8.1.

And what part of the database seems to be missing?

we were upgrading from 5.4 or something like that.

php 7.4.33

as I said above, all database information are visible from admin page.

here is our website, in case it helps: https://volteq.com

just changed php to 8.1, still the same thing

May 15, 2023

after multiple trials I was able to upgrade, but the website is broken. it shows the categories, but clicking on the category leads to "

404 - Page Not Found

May 15, 2023

I tried to upgrade it manually. although everything seems to be fine and it was able to finish, the website becomes unavailable, not even the admin console. I had to restore the website from the backup, and the database as well. somehow part of the database got wiped out during the upgrade.

May 15, 2023

we tried to upgrade our website to latest version of cubecart, but something failed along the way. the upgrade was not complete and the system somehow thinks it's upgraded.

right now in the admin /maintenance/upgrade section, the message says that it's "

Your store is currently using the latest version. Please click force upgrade to restore to the default code for this version. "

if I click on the button, there is what I get:

The following errors were detected:

Please select at least one backup option

but there is nothing to select.

Is there another way to upgrade?

Thanks in advance

Please select at least one backup option.

Please select at least one backup option.

May 15, 2023

thanks for your response. so I guess there is nothing we can do? Google for some reason keeps on complaining our website is not mobile friendly.

May 14, 2023

we have had issues with mobile friendliness with our website for a while and trying to solve it has hit some roadblocks.

in case you need it, here is our website: https://volteq.com

we are using Kurouto for desktop and we do have the mobile skin enabled. the issue maybe that when google bot test our website, it does not know to switch to mobile skin.

is there a way to automatically detect that the user is using a mobile device, and then we automatically switch to the mobile skin?

thanks in advance.

Sean

February 11, 2023

I am having issue changing the default email template. Each time I tried to save it, I get the following message:

Error 406 - Not Acceptable

Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner.

What can be done to correct this?

Thanks in advance.

Sean

February 10, 2023

Thank you so much for your help! I fixed the problem. The issue was with the email settings.

Sean

February 10, 2023

I am having some trouble with the contact us form, somehow there is no email sent out.

I looked up some old threads on this issue, and tried to send a newsletter as test, the newsletter does not get sent out either.

Thanks in advance for your help.

Sean

October 19, 2022

Hello!

I was trying to change the email template in the admin panel, I got this error message:

Error 406 - Not Acceptable

Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner.

the problem is that I am the website owner:(. we have another website with the same setup, and it works fine. Can someone please help?

Thanks in advance.

Sean

October 1, 2022

Thanks so much! I was able to fix the issue with your help.

September 30, 2022

I have been trying to do some remodeling on our website, one issue that I have encountered was that the look and feel is really hard to adjust. somehow the changes I made on the common.css file does not seem to matter. our home page is a bit cluttered, and I would like to add some white space but no matter what I do, it does not seem to work. Can some one help?

Just in case, here is the link to our site: https://www.volteq.com/

Thanks in advance for your help.

September 29, 2022

can you please help by providing the details on how to do this?

You may need to alter the stylesheet that controls the product box height

Sign In

volteq

Posts

Joined

Last visited

Content Type

Profiles

Forums

Posts posted by volteq

change the font about public folder

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

cannot upgrade

404 - Page Not Found

cannot upgrade

cannot upgrade

issue with mobile friendliness

issue with mobile friendliness

cannot edit email template

Error 406 - Not Acceptable

Contact Us does not work

Contact Us does not work

Error 406 when trying to change the default email template

Error 406 - Not Acceptable

adding some white space on home page

adding some white space on home page

Latest products caption length control

Browse

Activity