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djcaseanova

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Posts posted by djcaseanova

    Moving from /store/ to Root directory

    in Technical Help

    Posted

    So, when my store was installed some years ago it was a different time.... now I am wondering if I could EASILY move my store from it's /store/ directory to the root directory without issue??

    Is there a write up on this somewhere? I couldn't find one if there is. If it requires database changes and all that reconfiguring it is not worth it in my opinion. I will need to just create some sort of redirect to point to the /store/ directory, but I'd really rather avoid that.

     

    Any help is appreciated.

    Emails bouncing back....

    in Technical Help

    Posted

    Before we get started, I have NOT had any problems with undeliverable emails until my upgrade to 6.0.10. I understand that this could very well be a server hosting issue, but I have contacted them and they're telling me that it's because of invalid email addresses, however, the emails are verified as I have been communicating with them because the customers are contacting me from these same emails asking for status updates (they're not getting those emails).

    So, I have contacted Dreamhost they were no help, they insist there are no issues.

    I am receiving bounce backs for emails (see below). These emails are not specific to any one email service provider. It is occuring with mostly Yahoo, Gmail, AOL, Hotmail services. If I create test accounts with fake domains, the emails go through.

    Is there a way to see what's going on? Where the issues really are? I need some sort of evidence besides the undeliverable emails to go back to my hosting company.

     

    BOUNCE BACK:

    This is the mail system at host iad1-shared-relay2.dreamhost.com.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    If you are a current customer of DreamHost, please contact our
    technical support team here

    https://panel.dreamhost.com/support

    If you are not a customer please use our contact form at.

    http://dreamhost.com/contact

    If you do so, please include this email in your support ticket. You can
    delete your own text from the attached returned message.

                    DreamHost Email Support

    <********@aol.com>: delivery temporarily suspended: host
        mailin-04.mx.aol.com[152.163.0.68] refused to talk to me: 421 4.7.1 :
        (DYN:T1) https://postmaster.aol.com/error-codes#421dynt1

    Final-Recipient: rfc822; *****@aol.com
    Original-Recipient:rfc822; *****@aol.com
    Action: failed
    Status: 4.7.1
    Diagnostic-Code: X-Postfix; delivery temporarily suspended: host
        mailin-04.mx.aol.com[152.163.0.68] refused to talk to me: 421 4.7.1 :
        (DYN:T1) https://postmaster.aol.com/error-codes#421dynt1

    [Resolved] Clean Skin Problem - Tracking information not displayed

    in Customising Look & Feel

    Posted

    I am using the Clean Skin (latest update), I can't seem to log in to the bug tracker the designer uses, nor sign up for a new account. So I am left to post here....

    When a customer goes to their order history, they see under Delivery the shipping module used next to where it says "Track" and it is a link that says "All in one shipping" (in my case anyway). Clicking that loops the page back to where they're already at.

    There is no tracking number displayed. This is a serious problem as I am getting a ton of questions about tracking their packages. So much so I have temporarily replaced the skin. Below is a screenshot of the problem area.

    If anyone is able to help me resolve this, that would be great! Thanks!

     

     

    Screen Shot 2016-03-03 at 7.22.12 AM.png

    Add a wordpress blog to homepage

    in Customising Look & Feel

    Posted

    I am trying to find a way to integrate the latest "blog" posting into the homepage of my cubecart store. I use wordpress as a separate entity for users to read updates, however, there are some important updates such as shipping delays, etc. that I would like to add to the blog and display on the homepage of the store. I didn't see any plugins or anything that would allow this, does anyone else have something like this on their site??

    I do not want to update my homepage doc for cubecart all the time.

     

    Thanks!

    Fatal Error after Paypal Checkout

    in Technical Help

    Posted

    Okay. I will keep looking into this. I contacted them back again and he said the same thing. No error codes or anything, just "Fatal Error" in top left corner of a blank page. I asked if he saw anything before that and he said the last thing he saw was the payment page. He had contacted me because he didn't get a confirmation that the order was placed and didn't want to place another one without knowing if his payment went through, which it had.

    Fatal Error after Paypal Checkout

    in Technical Help

    Posted

    I just upgraded to 6.10 a few nights ago. A customer contacted me asking if their order went through, and it did. I received payment from Paypal, and everything was good on my side. However, he said after putting in his payment information that after checkout he got a blank page that simply said "Fatal Error".

    I can only assume he was trying to return back to the website after payment was made.

    Has anyone else experienced this? I have absolutely no errors in my system or admin logs in CC and I don't believe there is a way to check error logs in Paypal?

    Cart Price didn't add up correctly for check out!!!

    in Technical Help

    Posted

    I'd screenshot it, but they're too far apart.

    The two $8.00 items had over 10 in stock.

    One of the $54.00 items has 92 in  stock

    The other $54.00 item had 3 in stock.

     

    Since then I have had two orders come in for one of each of the $54.00 items and the stock level is working properly. When I declined the problematic order, the stock levels went back up respectively as well.

    Cart Price didn't add up correctly for check out!!!

    in Technical Help

    Posted

    I had an order come in yesterday with 4 items in the cart.

    2 x $8.00 = 16.00

    1 x $54.00

    1 x $54.00

    Total should have been  $124

    However, the total came up $70.00 + shipping. The customer completed checkout through paypal and paid the 70 and shipping. I have since closed the store to try and find out why this is occuring. I can't see any reasoning. I do not have coupons or anything of that nature to cause this. I am running 6.0.8

    [Resolved] Open Link in New Tab - Clean Skin and Languages

    in Customising Look & Feel

    Posted

    I am using the Clean Skin and it utilizes the language file to hold the URL for the image links below the slider on the homepage. There is one image that I have which I would like to redirect to an external page on my site, but I want it to open a new tab. Can someone tell me how to do that?

    In the content.homepage.php file this is how it is originally coded:

    <a href="{$LANG.cleanskin.brand3_link}"><img src="{$STORE_URL}/skins/{$SKIN_FOLDER}/images/brand3.png" /></a>

    Is there a tag I can insert to open in a new tab?

     

    Thanks!!

    Facebook Posts - bad formatting

    in Technical Help

    Posted

    So I attempted to put the extra meta properties as mentioned above into the main.php file. When going to the store and viewing the products, the products description was then placed out of format at the top of the product pages. I tried tweaking it a bit but could never get the page to look right, and therefore was unable to test the actual Facebook posts. I tried exactly what you had above and then tried a few tweaks to that as well. The final attempt is below before I reverted it back to it's original state.

    {if $FBOG}
		<meta property="og:image" content="{$PRODUCT.facebook}">
		<meta property="og:url" content="{$VAL_SELF}">
        <meta property="og:type" content="product" >
        <meta property="og:site_name" content="{$CONFIG.store_name}" >
        <meta property="og:title" content="{$PRODUCT.name}" >
        <meta property="og:description" content="{$PRODUCT.description_short}">
	{/if}

     

    Facebook Posts - bad formatting

    in Technical Help

    Posted

    I made the change in the XML file to max 600. I went ahead and ran the debug scan again after making the change. Here is the debug page info.

     
     
    When and how we last scraped the URL
    Notice
     
    Like Button Warnings That Should Be Fixed
    Admins And App ID Missingfb:admins and fb:app_id tags are missing. These tags are necessary for Facebook to render a News Feed story that generates a high click-through rate.
    Like Button Tag Missingog:title is missing. The og:title meta tag is necessary for Facebook to render a News Feed story that generates a high click-through rate.
    Like Button Tag Missingog:type is missing. The og:type meta tag is necessary for Facebook to render a News Feed story that generates a high click-through rate.
    Notice
     
    Warnings That Should Be Fixed
    Inferred PropertyThe 'og:title' property should be explicitly provided, even if a value can be inferred from other tags.
    Inferred PropertyThe 'og:description' property should be explicitly provided, even if a value can be inferred from other tags.
    og:image could not be downloaded or is too small
    og:image was not defined, could not be downloaded or was not big enough. Please define a chosen image using the og:image metatag, and use an image that's at least 200x200px and is accessible from Faceboo... See More
     
    These are the raw tags that we found
    Based on the raw tags, we constructed the following Open Graph properties
    og:urlhttp://www.treasure-post.com/store/alaskan-raw-1-lb-raw-gold-paydirt-p12-p29.html
    og:typewebsite
    og:titleTreasure Post
    og:imagesafe_image.php?d=AQDcR7fJbMFng7hd&url=htsafe_image.php?d=AQDcR7fJbMFng7hd&url=ht
    og:descriptionThe Treasure Post has it all. Metal detecting to gold prospecting. Some of the best gold paydirts from around the country!
    og:updated_time1451788661
     
    When shared, this is what will be included
     
    Warning
    fb:app_id hasn't been included in the meta tags. Specify the app ID so that stories shared to Facebook will be properly attributed to the app. Alternatively, app_id can be set in url when open the share dialog. Otherwise, the default app id( 966242223397117 ) will be assigned.

    Facebook Posts - bad formatting

    in Technical Help

    Posted

    Here is the information from the Debug tool, using the same URL as through this post. I am providing the URL as it displays images that copy and pasting won't work for some reason on the forum.

    https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fwww.treasure-post.com%2Fstore%2Falaskan-raw-1-lb-raw-gold-paydirt-p12-p29.html

    There are a couple of warnings "that should be fixed" with the meta information, as well as another warning for an App ID, as follows:

    fb:app_id hasn't been included in the meta tags. Specify the app ID so that stories shared to Facebook will be properly attributed to the app. Alternatively, app_id can be set in url when open the share dialog. Otherwise, the default app id( 966242223397117 ) will be assigned.

     

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