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djcaseanova

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Posts posted by djcaseanova

    Image UPLOAD issues via FTP

    in Technical Help

    Posted

    I have a lot of images to upload. So, I have FTP'd a group to the images>source folder. They were all uploaded and all the permissions are 755 as the rest of the images are. When I go into my admin and add/edit the product, the newly uploaded images are NOT present. They are jpg files just like the others.

     

    If I upload them through the file manager, the images work just fine....

    I have cleared all my admin cache, and still nothing is showing up. I am not sure what else to do?

    CC5

    Store "address" questions....

    in Technical Help

    Posted

    I recently noticed that when I go to my store settings>general and look at the address section, it has a text box for your address. However, below it has text boxes for the zip code and "County".

    So here in the US, we have zip codes, we have states, and we have under those states, counties. CC uses the term "County" to represent the state if you're in the US. This is no problem, however, I notice that this messes with the formatting of the print forms. At the bottom of the print forms it shows the zip code and the "county" which would duplicate the actual address formatting. For example

    In my store settings the address box reads:

    12345 Address Dr.
    City,

    On the print forms the zipcode and state are inputed automatically because of the additional text boxes.

    My question is, where does this address get used outside of the print forms in the admin area? Does this show on the invoices? Does this show somewhere else? I want to check the formatting is correct. I do not want there to be missing attributes to the address anywhere, but at the same time I do not want it to duplicate the state and zipcode as I originally had it formatted. If this doesn't make sense, I can upload screenshots.

     

    Embedding Video in Product Page

    in Technical Help

    Posted

    No matter what YouTube video you use, the video will almost always (I haven't seen a YouTube hosted video without one yet) have a "Watch on YouTube" button the video. This will pull customers away from your store and to YT. This does not separate you from youtube associations well.

    No longer getting new order emails

    in Technical Help

    Posted

    Hi

    This is caused by a misconfiguration of the email service (MTA) on the server and is something we see quite a lot with other hosting companies and is not CubeCart specific ! It has been covered in other threads on this forum previously but this issue basically is that emails sent from one domain on a server cannot be sent to the sanme domain and so etimes even to ANY other domain on that same server.

    Purely a hosting issue that they need to sort out

    Ian

    Yes, I read the other threads, but this is a NEW problem, and was functioning without issue up until several days ago. Something had changed.

     

    Quick question havenswift... I am looking at your website, do you have comparison charts available comparing your hosting with other top hosts?

    No longer getting new order emails

    in Technical Help

    Posted

    Does the store send the notificaitions to the email in the store admin settings or the administrators email? I just noticed they're both the same, but they worked fine since the stores creation.

     

    EDIT: You just answered this question. Testing........


    For receiving emails from the store's domain sent to you (at least as a quick work-around), in your administrator's profile, change the email address to an address you own that is not at mydomain.com. Enable the setting to Receive Order Notifications.


    You can change the destination that the Contact Form sends to.

     

    This worked... Thanks!

     

    Is it normal for this all the sudden to start happening? Never had this issue since the creation of the store. And it's not like an influx of emails would have caused the server to block them. I don't have too many sales or anything like that. So it's strange that this would have just become a problem.

     

    bsmither ... you need a donation (virtual tip jar) button on here... just saying

    No longer getting new order emails

    in Technical Help

    Posted

    Emails being sent to anything that is not at my domain are being received. If I place an order with a test account, the order goes through like normal. If I change a pending order to processing or other, the email is dispatched and received by the test account email (gmail) from mydomain.com.

     

    Emails from the store to the [email protected] are NOT being received.

    Emails from the Contact Us form are also not being received to [email protected]

    No longer getting new order emails

    in Technical Help

    Posted

    UPDATE:

     

    I now believe this is because something must have switched on the server level. Anything originating from mydomain.com is now not being received by my email server because it's on the same domain.

     

    I definitely need to find a work around. No store emails are being sent. The only way I know if I am getting orders now is because the payment processor tells me via email I have received payments. This is not good.

    No longer getting new order emails

    in Technical Help

    Posted

    This problem has seemed to reappear. This time it is specifically NEW order emails. All other emails from the store are sent out and forwarded properly. Let me explain better.

     

    I use dreamhost and their webmail system is squirrelmail. New Orders arrive to this server, but the server no longer forwards the NEW ORDER emails for some reason. Dreamhost is of no help. All other test emails do get forwarded to the gmail account I use primarily without any issue.

     

     

    So, my question is, is there a way to change the store email to gmail? For some reason I vaguely remember that the store email settings required the email to be that of the domain that the store is located at. Is there a way to bypass this so I can get my new order emails and avoid the domain mail server all together??

    ADMIN: Add PayPal fees to order summary page

    in Technical Help

    Posted

     

    Yup, first attempt.

    The suggested equation:
<span>{$OVERVIEW_SUMMARY.total} * 0.025 + 0.30</span>
 
Now suggest:
<span>{$OVERVIEW_SUMMARY.total * 0.025 + 0.30}</span>

     

    Didn't work. This time, the display says 0.3 for the total. Which is incorrect. The fee for this total I am working with should read $2.19

    All in One Shipping phrases - language?

    in Technical Help

    Posted

    I want to change the language for the all in one shipping. I want it to display just "Shipping" or something of that nature. I can not find it in the language file for some reason, and the All in One Shipping specific language file under modules has no settings to change. I don't care what it displays in the admin module, just what it shows in the cart and on the print outs/invoices.

     

    Help?

    ADMIN: Add PayPal fees to order summary page

    in Technical Help

    Posted

    For now, in the admin template file orders.index.php, make this edit:

    Find near line 181:
          <fieldset class="other"><legend>{$LANG.orders.title_shipping}</legend>
            <div><label>{$LANG.orders.shipping_date}</label><span>{$OVERVIEW_SUMMARY.ship_date}</span></div>
            <div><label>{$LANG.orders.shipping_method}</label><span>{$OVERVIEW_SUMMARY.ship_method}</span></div>
            <div><label>{$LANG.orders.shipping_tracking}</label><span>{$OVERVIEW_SUMMARY.ship_tracking}</span></div>
            <div><label>{$LANG.orders.gateway_name}</label><span>{$OVERVIEW_SUMMARY.gateway}</span></div>
 
Add AFTER:
{* NEW *}
            <div><label>Gateway Charges (est.)</label><span>{$OVERVIEW_SUMMARY.total} * 0.025 + 0.30</span></div>
{* NEW *}

    This will display 2.5% of the total, plus 0.30.

     

    If you are happy with how this works, then a similar edit to the template file orders.print.php will be next.

     

    It's a good first attempt. The math equation did not work. It's showing the total and the math equation, not the actual calculation.

    ADMIN: Add PayPal fees to order summary page

    in Technical Help

    Posted

    Is there a way I can add a calculated formula so that it would show the PayPal fee deduction on the order summary page? I keep track of my items in quickbooks and it's a hassle having to go back and forth between cubecart and paypal to gather everything I need to insert into my bookkeeping.

     

    Anyone?? Much appreciated!

    Newsletter Templates

    in Customising Look & Feel

    Posted

    Does anyone know where I can find nicely created Newsletter templates that will work with CubeCart? I am not a designer or good at making things look pretty to attract people, and I am looking for a simple attractive newsletter design to start pushing the site and new products, etc.

     

    Can anyone point me in the right direction??? Surprised these templates aren't something that go around more.

    TAX problems....

    in Technical Help

    Posted

    I was finally able to get my taxes setup and I am now charging tax in the store.

     

    The problems I am having are quite important to fix as it could potentially cause problems for sales. I get a lot of 1st time customers. When they go to check out they see a state tax as part of their total even though they may not be in the taxable state. When they fill out the information for their address, the tax will NOT disappear unless they click update cart. I believe if they were to check out without updating the cart, they'd be charge the tax.

     

    Is there a way to prevent this from happening?? Or is there a way to circumvent this and make customers sign up for an account before being able to check out??

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