[customers can't register or login since upgrade]

Hello,

I have just updated my site to 6.1.9 and changed the skin to Foundation and now the customers can't register or login. They land on a page not found error. The links are 

• https://www.xxxx/login.html
• https://www.xxxx/register.html

I found out also that all the other skins don't show this issue. It happens only with Foundation. How can I solve it?

Thank you for your intervention.

[Fatal error: too many user connections]

Thank you both for your extensive explanation that is way out of my knowledge, I'm afraid . 

About the caching, it is enabled. However, looking at the system error log, I can see a lot of error messages like these below. Any idea why?

About the hosting company, the cart is installed on a dedicated server. Maybe I should investigate if I haven't set up those limits myself

Today, 17:04	[Notice] /home/public_html/admin_tJi3pD/sources/settings.errorlog.inc.php:61 - Undefined variable: smarty_data
	Today, 17:02	[Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g
	Today, 16:57	[Notice] /home/xxxxpublic_html/classes/ssl.class.php:38 - Undefined index: _g
	Today, 16:56	[Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g
	Today, 16:56	[Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g
	Today, 16:55	[Warning] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:311 - array_keys() expects parameter 1 to be array, boolean given
	Today, 16:55	[Notice] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:319 - Undefined index: plugin_tabs
	Today, 16:55	[Notice] /home/xxxx/public_html/classes/gui.class.php:714 - Undefined index: recaptcha
	Today, 16:55	[Notice] /home/xxxx/public_html/classes/admin.class.php:65 - Undefined index: r
	Today, 16:54	[Notice] /home/xxxx/public_html/classes/gui.class.php:714 - Undefined index: recaptcha
	Today, 16:52	[Warning] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:311 - array_keys() expects parameter 1 to be array, boolean given
	Today, 16:52	[Notice] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:319 - Undefined index: plugin_tabs
	Today, 16:52	[Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g
	Today, 16:52	[Notice] /home/xxxx/public_html/classes/cart.class.php:402 - Undefined variable: stock_warning
	Today, 16:52	[Notice] /home/xxxx/public_html/classes/cart.class.php:807 - Undefined index: delivery_address
	Today, 16:52	[Notice] /home/xxxx/public_html/classes/cart.class.php:807 - Undefined index: delivery_address

[Fatal error: too many user connections]

Thank you for coming back to me and sorry for the delay to reply. I was waiting for a sensible answer from the hosting provider.

So I was told that the crash occurred because the website had too many users connected to the database and just hit the limit. The limit is 25 connections. To avoid increasing this limit and more memory usage. I was recommended to optimize the database. There is no reason why one user is using over 25 connections. The table involved is cubecart_inventory. There are more than 3000 articles. Maybe the table is too large and takes time to open. Is is a way to optimize it?

[Fatal error: too many user connections]

I have a CC install on a 5.6.28 PHP version. Recently, I experienced many fatal errors like those below:

Warning: mysqli::mysqli(): (HY000/1203): User sevcortn_xxxxx already has more than 'max_user_connections' active connections in /home/bouticom/public_html/classes/db/mysqli.class.php on line 33

Warning: mysqli_options(): Couldn't fetch mysqli in /home/bouticom/public_html/classes/db/mysqli.class.php on line 35

Fatal error: User sevcortn_xxxxx already has more than 'max_user_connections' active connections in /home/bouticom/public_html/classes/db/mysqli.class.php on line 38

When I investigated further with the server administrator, I was told that there were a number of select queries that were waiting on a table level lock and was advised to move CubeCart_inventory table to InnoDB storage engine which supports row level locking.

Is it a way to stop having those errors that crash my cart?

Thank you for any help

[Blank Screens after Upgrading to V5 5.2.9]

hi Ben224,

I posted a ticket on support by email and my problem was solved in less than an hour. I suppose that is a known issue. I just have now the search function on products that does not work properly. I'm still checking my shop.

Good luck

[Blank Screens after Upgrading to V5 5.2.9]

Thank you for your quick reply.

 

yes I have ionCube installed since the last upgrade from 5.2.7 to 5.2.8. Below is what I have in the first section of the info.php file

 

This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright © 1998-2010 Zend Technologies
    with the ionCube PHP Loader v4.5.3, Copyright © 2002-2014, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright © 1998-2009, by Zend Technologies

 

In the section, additional module, I have also ionCube loader.

[Blank Screens after Upgrading to V5 5.2.9]

Hi, 

 

I have exactly the same issue and I found the error_log file. However when I tried to view the file, it is empty (blank page).

 

Do I have to go for a manual install?

 

Thanks

[Resolved - I'm really not crazy on this one.. URL Hijacked?]

Yes indeed, I have the same issue as well. My Norton is still warning me against a web attack when I visit http://forums.cubecart.com.

[Upgrade from 5.07 to 5.09 - search tool in admin not working]

Hello,

Since the last update, it is impossible to search customers or products in the back office. Does someone has the same issue and solved it.

Thanks

[Resolved - Where do customers Approve terms and conditions ?]

Hi Dirty Butter,

Thanks. However, it is solving one part of the problem. What is about the case when an already registered customer is purchasing. Shouldn't he check a box to agree with the sales terms and conditions before proceeding?

[Resolved - Where do customers Approve terms and conditions ?]

Yes, indeed, it seems to have vanished. The customer has no way to confirm the terms and conditions during the purchase process. Everything is set up correctly in my back office but since the last update, it seems to have vanished. Does someone know about it?

[Customers IP address are not recorded]

Hello,

I used to receive customers' IP Address in the mail following the post of an order. Now I still receive the mail related to the order but the IP address shows the one belonging to the server. IP address visitor is using {SENDER_IP} and picking up the server IP address. Before it used to work fine, since I updated my shop, the IP address doesn't work anymore.

I referred it to my host and they say it is a cubecart issue. Does someone get the same problem?

Thank you for your help

[Trying To Upload Cc3 Csv To Cc4 But Error]

Easy upgrade.... backup files and DB. Upload the v4 files to a subfolder, including the v3 global.inc.php file into the includes directory. Move the v3 files and folders named in the upgrade notes to another subfolder leaving the images directory, move the v4 files and folders to where the store is (excluding the v4 images directory), run the setup and chose the upgrade option. Upload the v4 images directory to the v4 store.

There are details on this supplied with the CubeCart ZIP download, and notes on this in the third-party forum documentation.

Remember the skins are different. You need to consider either upgrading your skin, or having a new one developed before upgrading your store. Upgrade notes are also in the third-party forum documentation.

Thank you very much for your help. Wish me good luck :(

[Trying To Upload Cc3 Csv To Cc4 But Error]

What should I do when the install is already done?

Should I export CC3 DB and then import it to CC4 DB?

Thank you for your help

Once the v3 to v4 upgrade is done, it's done. What is your objective in importing a v3 product CSV into v4? is it from a different store/source for new products?

Thank you for your quick reply.

The fact is that an empty v4 is already installed into another folder. V3 is the running store with all the data and is installed in the same server in another folder. I would like to upgrade my v3. Can I re-install the v4 into the v3 folder?

[Trying To Upload Cc3 Csv To Cc4 But Error]

You don't use import to move from CC3 to CC4. You just tell the new install to use the CC3 database. It performs the migration on its own.

For testing, I'd suggest duplicating the main CC3 database and working with the backup copy.

What should I do when the install is already done?

Should I export CC3 DB and then import it to CC4 DB?

Thank you for your help

[How link back to my main website?]

You can make the main logo of your shop clickable.

[Make the logo clickable...]

if you know basic HTML + CSS, it's not that hard at all. All you have to do just redo the banner section area. There 2 ways :

1. Use insert <img> as the logo and make a link to homepage on that logo

2. Set the banner as BACKGROUND in CSS, then add <table> above that banner and add spacer.gif ( transparant gif file) and set a link to homepage on that transparant gif.

that's what I did and it works i hope that helps.

I would like to have more information about it. What are the files you have to modify please? In which folder are they?

thank you for your help

[New payment gateway install]

I get also the same issue. I will be pleased to get a thread.

Thanks

Hello everyone...

I have this question...

I need to install a new payment gateway into my cubecart (verified by visa)... I've worked with this gateway before, I'll have to modify obviously to make it work on cubecart... but I need to know what do I have to do... where do I have to look and which files are involved to make it work.

Any help will be appreciated.

Thanks!