gestavenir

Hello, I have just updated my site to 6.1.9 and changed the skin to Foundation and now the customers can't register or login. They land on a page not found error. The links are https://www.xxxx/login.html https://www.xxxx/register.html I found out also that all the other skins don't show this issue. It happens only with Foundation. How can I solve it? Thank you for your intervention.

Thank you both for your extensive explanation that is way out of my knowledge, I'm afraid . About the caching, it is enabled. However, looking at the system error log, I can see a lot of error messages like these below. Any idea why? About the hosting company, the cart is installed on a dedicated server. Maybe I should investigate if I haven't set up those limits myself Today, 17:04 [Notice] /home/public_html/admin_tJi3pD/sources/settings.errorlog.inc.php:61 - Undefined variable: smarty_data Today, 17:02 [Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g Today, 16:57 [Notice] /home/xxxxpublic_html/classes/ssl.class.php:38 - Undefined index: _g Today, 16:56 [Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g Today, 16:56 [Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g Today, 16:55 [Warning] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:311 - array_keys() expects parameter 1 to be array, boolean given Today, 16:55 [Notice] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:319 - Undefined index: plugin_tabs Today, 16:55 [Notice] /home/xxxx/public_html/classes/gui.class.php:714 - Undefined index: recaptcha Today, 16:55 [Notice] /home/xxxx/public_html/classes/admin.class.php:65 - Undefined index: r Today, 16:54 [Notice] /home/xxxx/public_html/classes/gui.class.php:714 - Undefined index: recaptcha Today, 16:52 [Warning] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:311 - array_keys() expects parameter 1 to be array, boolean given Today, 16:52 [Notice] /home/xxxx/public_html/admin_tJi3pD/sources/dashboard.index.inc.php:319 - Undefined index: plugin_tabs Today, 16:52 [Notice] /home/xxxx/public_html/classes/ssl.class.php:38 - Undefined index: _g Today, 16:52 [Notice] /home/xxxx/public_html/classes/cart.class.php:402 - Undefined variable: stock_warning Today, 16:52 [Notice] /home/xxxx/public_html/classes/cart.class.php:807 - Undefined index: delivery_address Today, 16:52 [Notice] /home/xxxx/public_html/classes/cart.class.php:807 - Undefined index: delivery_address

Thank you for coming back to me and sorry for the delay to reply. I was waiting for a sensible answer from the hosting provider. So I was told that the crash occurred because the website had too many users connected to the database and just hit the limit. The limit is 25 connections. To avoid increasing this limit and more memory usage. I was recommended to optimize the database. There is no reason why one user is using over 25 connections. The table involved is cubecart_inventory. There are more than 3000 articles. Maybe the table is too large and takes time to open. Is is a way to optimize it?

I have a CC install on a 5.6.28 PHP version. Recently, I experienced many fatal errors like those below: Warning: mysqli::mysqli(): (HY000/1203): User sevcortn_xxxxx already has more than 'max_user_connections' active connections in /home/bouticom/public_html/classes/db/mysqli.class.php on line 33 Warning: mysqli_options(): Couldn't fetch mysqli in /home/bouticom/public_html/classes/db/mysqli.class.php on line 35 Fatal error: User sevcortn_xxxxx already has more than 'max_user_connections' active connections in /home/bouticom/public_html/classes/db/mysqli.class.php on line 38 When I investigated further with the server administrator, I was told that there were a number of select queries that were waiting on a table level lock and was advised to move CubeCart_inventory table to InnoDB storage engine which supports row level locking. Is it a way to stop having those errors that crash my cart? Thank you for any help

hi Ben224, I posted a ticket on support by email and my problem was solved in less than an hour. I suppose that is a known issue. I just have now the search function on products that does not work properly. I'm still checking my shop. Good luck

Thank you for your quick reply. yes I have ionCube installed since the last upgrade from 5.2.7 to 5.2.8. Below is what I have in the first section of the info.php file This program makes use of the Zend Scripting Language Engine: Zend Engine v2.2.0, Copyright © 1998-2010 Zend Technologies with the ionCube PHP Loader v4.5.3, Copyright © 2002-2014, by ionCube Ltd., and with Zend Optimizer v3.3.9, Copyright © 1998-2009, by Zend Technologies In the section, additional module, I have also ionCube loader.

Hi, I have exactly the same issue and I found the error_log file. However when I tried to view the file, it is empty (blank page). Do I have to go for a manual install? Thanks

Yes indeed, I have the same issue as well. My Norton is still warning me against a web attack when I visit http://forums.cubecart.com.

Hello, Since the last update, it is impossible to search customers or products in the back office. Does someone has the same issue and solved it. Thanks

Hi Dirty Butter, Thanks. However, it is solving one part of the problem. What is about the case when an already registered customer is purchasing. Shouldn't he check a box to agree with the sales terms and conditions before proceeding?

Yes, indeed, it seems to have vanished. The customer has no way to confirm the terms and conditions during the purchase process. Everything is set up correctly in my back office but since the last update, it seems to have vanished. Does someone know about it?

Hello, I used to receive customers' IP Address in the mail following the post of an order. Now I still receive the mail related to the order but the IP address shows the one belonging to the server. IP address visitor is using {SENDER_IP} and picking up the server IP address. Before it used to work fine, since I updated my shop, the IP address doesn't work anymore. I referred it to my host and they say it is a cubecart issue. Does someone get the same problem? Thank you for your help

Thank you very much for your help. Wish me good luck :(

Once the v3 to v4 upgrade is done, it's done. What is your objective in importing a v3 product CSV into v4? is it from a different store/source for new products? Thank you for your quick reply. The fact is that an empty v4 is already installed into another folder. V3 is the running store with all the data and is installed in the same server in another folder. I would like to upgrade my v3. Can I re-install the v4 into the v3 folder?

What should I do when the install is already done? Should I export CC3 DB and then import it to CC4 DB? Thank you for your help