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Found 398 results

  1. Hi everyone, In the admin panel, I need to update Product -> Digital Options form. When I add Digital Options - I need to select more than one file, how can I make this?
  2. Hi All, I have a situation happening which is a little confusing firstly we are using a bank transfer API that has been supplied by the NAB bank in Australia and has been working fine, however recently we have had some double up payments being made not immediately but sometimes hours later after the first the second payment is made. The order is in a pending mode after the first payment but the transaction has been applied to the bank and then the second payment is made for the same amount some minutes to hours later and then the order goes to processing. My question I guess, is there a retry process within CubeCart that may be causing the payment processing to occur a second time because of timeout of receiving notification from the bank that payment has been received. If there is a notification process where can I find it. This doesn't occur on every transaction it seems to be intermittent. I hope somebody can steer me in the right direction to start looking as my client is having to refund quite a few transactions Best Regards, Peterp
  3. Hi All, I have just migrated a localhost site to the live server but now when I type in the url for the website or the admin page I get a message that says NOT FOUND and when I look at what url it was trying to load this has been changed to https::/my website/setup/index.php which is definitely not what I entered. I have checked and double checked the global.inc.php file and that is ok. The setup files are no longer in the cubecart directory they were deleted when the site was created in the localhost. Can anybody please help me as this is becoming rather critical I have to get this site working. Best Regards, Peterp
  4. Hi, I can go to the menu to create one and save it, it says it is created, but then nothing shows under the codes?
  5. I have been trying to clone our e-commence website over to a new domain which I have been able to do. when CubeCart gives me the new admin login URL when I go to this I get the 404 page can not be found error. Can anyone please help with this? Many thanks
  6. Hi All, This question will definately show my lack of knowledge about HTML, Smarty Template system and also cubecart, but anyway here goes. I keep running into varibles in the HTML/PHP code that looks something like this "$NAVIGATION_TREE", "$CATEGORIES", "$LANG.navigation.saleitems" etc. these varibles obviously have some code in them but I don't know where I can find this code. I'm very confused about where these are setup or am I missing something altogether. Can please somebody help me thankyou Best Regards, Peterp
  7. Hi - I have been looking for a way (or the files) to disable and remove the 'Mailing List' subscription box, text and button from the home page of the Kurouto template. Any advise gratefully received. James CC 6.1.12
  8. Hi Guys, I've got a 6.1.10 web site, I'm trying to make the width of the navigational bar (menu) 100% screen width like the Footer is, however all the things I've tried has made the entire web site 100% screen width. Some advice please, I'm using the Foundation template.
  9. What's the difference of these two?
  10. Hi All, What I'm trying to achieve is the display of a mini basket similar to the way the foundation skin displays it. I'm currently using eTrend skin and all it does when the customer buys a product is to add it to the basket and if you then click on the view basket button you are taken to the order display screen. What I would like to be able to do is whenever the customer buys a product then the mini basket is displayed for a short time and then go back to selecting another product to buy. Within this displayed mini basket is the option to either view the basket or proceed to the checkout screen, this is how the foundation skin performs but the eTrend skin doesn't, so what changes do I have to do to change the process. I have thought that I would only have to add the programs box.basket.content.php and replace box.basket.php from the foundation skin templates into the eTrend skin templates, however when I tried this it was totally unsuccessful and resulted in a blank screen. Obiviously I need to do more but I do not know where to start looking. I'm hoping somebody can point me in the right direction to try and achieve this process. Thankyou very much. Best Regards, Peterp
  11. Hello, What is the best Search Engine Settings ...?
  12. I am using CC6.2 and I get this message in Store Settings, In Both KUROUTA and MICAN SKINS but not in Foundation. I would like to keep using the KUROUTO SKIN is there a way of using invisible re captcha with it? Warning: It doesn't look like your current skin is compatible with Invisible reCAPTCHA.
  13. Hello everyone, On my Admin login page I have a problem that the links do not seem to work when doing a backup, Upgrade or anything else? https://www.mjpcomputerservices.co.uk/shop/?_g=maintenance&node=index#upgrade ---- this is what shows when you hover on the buttons in Admin https://www.mjpcomputerservices.co.uk/shop/admin.php?_g=maintenance&node=index#upgrade ---- I have noticed the wording in RED is missing, when I type the missing part into the address it will work!!! if I just click on say the backup button it takes me to my stores home page?
  14. I have read all feedbacks on our inability to change the order status, from "pending" to "Processing". Currently i am still facing the same problem till now after trying to amend all the suggested code. What is actually the reason and how to rectify it.
  15. On a fresh install, I cloned the Foundation skin as per instructions: https://support.cubecart.com/Knowledgebase/Article/View/202/46/how-do-i-create-a-custom-skin-or-template But when I switch to the cloned skin, I get the following error: - Unable to load template 'file:templates/content.homepage.php' That file does exist in the skin folder. *************************************************************************reply merged**** Never mind. Problem solved. I had a typo that I overlooked, in the config file. The one and only WayneSallee :-)
  16. Hi All, I have a situation that I'm not sure how to fix as far as decimal places are concerned in the unit price. I have a quantity special price which includes GST tax and what seems to be happening is that cubecart calculates what the GST tax is and subtracts this from the original qty pricing price, in this calculation 4 decimal places are used and that is fine however what it then does is displays an round up price to 2 decimal places and uses the rounded up price in calculating the line extension which will give the incorrect extension. For example: Unit price = $3.44 including GST Tax, Calculates unit price excluding GST = $3.1273 The displayed unit price rounded up and what is used in the extension is $3.13 Therefore when we do the extension with $3.13 for a qty of 30 we get $93.90 When we do the the extension with $3.1273 for a qty of 30 we get $93.819 which we want to round up to display $93.82 which is the correct extension. We also want the final total of the order to round up to 2 decimal places as well. I have search through the forums and have tried changing the decimal places in the currencies but that the shows that number decimal places everywhere which is unacceptable. With my limited knowledge it would seem that the precision of a price could be defined when it was being used so therefore only using 2 decimals to display the totals but using and displaying 4 decimals when the calculation needs to use 4 decimal places (format and use the unit price as $9.9999) I hope somebody can help me with this Best Regards, Peterp
  17. I am new to this forum and have very little or no experience with this so I need help please, be gentle ok. I am in the process of setting up a digital download store, have put in some test items to check and test. I have a problem with the latest products that appear below the box slider (I am just using the default skin) when they are selected to add to cart, the cart message comes up saying your cart is empty. i can add product to cart from all other areas accept this Latest product boxes. how can I resolve this please?
  18. Hello, I have just set up Stripe (version 2.1.1 - cubecart V6.2.5). The process is quite easy. Everything works except the conversion of currencies. The amount of the order is multiplied by 100. Do you have an idea why and how to solve this problem? Thank you
  19. From latest version of Google Chrome Version 75.0.3770.100 (Official Build) (64-bit) (Firefox seems to work slightly better, but still with issues) Tested Chrome on OS: MAC OS 10+, Windows 7,8,10+, GNU/Linux Ubuntu 16.04 - 18.04.2 The issue can be re-created on the platforms I have tested, from cubcart's demo store. Website tested: https://demo.cubecart.com/cc6/index.php When the product is initially opened, no picture is shown. When you hit refresh or the corresponding link, the image appears. Once the images are loaded in to local cache, the images load consistently and correctly. A patch other than a note on the page that says "If the picture doesn't appear hit the REFRESH button." would be of great use, especially for people who are first time visitors to any cubcart site running the Foundation skin. Possible area to look closer at... 2.cubecart.js ??? ; var validation_ini = {}; jQuery(document).ready(function() { if($('a.open-clearing img#img-preview').length) { var ip = $('a.open-clearing img#img-preview'); var ip_height = ip.height(); var ip_width = ip.width(); var min_height = ip_width * 0.7; if(ip_height<min_height) { ip_height = min_height; } $('a.open-clearing img').css({'max-height': ip_height+'px'}); $('#open-clearing-wrapper').css({'min-height':ip_height+'px', 'max-height': ip_height+'px'}); } Thanks for CubeCart, -PCK
  20. This is a little complicated. The basic problem is that our Products should all have 2 images, but in the majority of cases they are not showing any images. This has all been working fine for a few years, and there are a few reasons why it may now not be working, but I cannot figure it out. I am not exactly sure what the problem is however this background may help. We have loaded a lot of new images and did a complete Inventory load from a CSV file (removing the existing inventory first). The image file names were incorrect for many images, so we removed the inventory and started again. Things were not working well (images not showing, and very slow response in File Manager) and I realised our version of Cubecart was out of date and so updated it to the latest version. The .CSV file used to create the inventory contains all the file names, and each product has 2 images. In the CSV file all the file names have a lower case extension .jpg. The actual images in the images / source file have a mixture of upper and lower case extensions, .jpg and .JPG I have realised in File Manager > Images that there are duplicates, with upper and lower case .jpg and .JPG. Many of these files have a size of 0.0 kb and they do not have the appropriate icon next to them, and these are the files that a lot of the Products seem to be linked to. I decided to delete the Cache files from images / cache file (although I think a lot of them did not get deleted). I did consider maybe trying to edit the images tables in the database, but don't really know where to start … the website is kbcoins.com Any help or guidance much appreciated. Regards Tony E.
  21. Hello, I usually use the UPS shipping module, but UPS has always been too expensive, so I wanted to use USPS instead. I went to the website and set up an account. I have all of my settings in place (I think) but again I am getting the error. Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries See attached screenshot of settings. Any help would once again be appreciated.
  22. Hi, I'm trying to setup the stripe payment gateway, In test mode I'm getting a blank page after entering the credit card detail and hitting the make payment button. this is the link I get taken to https://toolsetups.co.nz/index.php?_a=gateway I'm running the latest version of cubecart and stripe plugin. Any help will be much appreciated.
  23. I just installed the Stripe extension and was making a "fake" purchase to see how it worked. After placing an item in my cart, I view my cart and click the "Continue to Secure Checkout" button where I have to put in Contact info, Business details and Delivery Address if different than the Business address. I check Agree to Terms and uncheck "I want to create an account" causing the password and recaptcha to disappear. Then, after making sure that the radio button for Stripe is selected, I again click the Continue to Secure Checkout Button. I get the red banner error "Verification Code is Incorrect. Please try again" and of course I can't checkout. If I then check that I want to create an account and put in a password and check the recaptcha then I am sent to the Stripe page to insert my credit card info. I am using Recaptcha 2 with checkbox and latest Cubecart. The only changes I have made to the content.checkout.confirm skin page is to make it two columns instead of the one long one asking for contact and business info. What should I do to fix this? Any and all help is appreciated.
  24. Why does my website look different on Chrome to Internet Explorer? On IE you can see "Featured Products",Best Sellers" and "On Sale "items but on CHRome you can see only "Latest Products" Any way to change this to look the same on all browsers? Thanks in advance
  25. I sell some 1 off items that I don’t want to be included in the stock warnings but want to use the stock warning for other products. - I tried to set the 1 off product stock warning to -1 but it changes to 0 when saved - I unticked the statis box but item was still in the stock warnings tab. -I have the stock warning to individual items rather than global.
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