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  1. Latest download, new install. When filling out the registration form, when clicking the "Register" button (or the "Secure Checkout" button, on page 2 of the checkout process), nothing happens. Nothing at all. In Developer Tools, there's no network activity, no errors or notices in the console. I input $("#registration_form").trigger('submit'); into the console, but the form doesn't submit I just get back a jQuery reference _.fn.init [form#registration_form, context: document, selector: "#registration_form"] which makes me wonder if there's some jQuery override happening on the submit event that sinks the event and returns the form object. I'm so close to done and ready to go live, but this issue has me completely stumped. Please help! EDIT: I tracked the problem down to skins/mySkin/js/vendor/jquery.validate.js, on or about line 108 in this section: if ( validator.form() ) { if ( validator.pendingRequest) { << THIS LINE HERE IS THE PROBLEM validator.formSubmitted = true; return false; } return handle(); } else { validator.focusInvalid(); return false; } validator.pendingRequest is always 1. If I negate that if statement with && false the form submits correctly. Naturally, disabling whatever form validation is going on is not the best course of action, but pendingRequest is set to one and never changed through the validation process. So what gives? EDIT: upgraded jquery.validate.js to version 1.9. Same issue. EDIT: Finally tracked down the issue, it's a problem inside jquery.validate.js. Starting at line 1535 you get $.ajax( $.extend( true, { mode: "abort", port: "validate" + element.name, dataType: "json", data: data, context: validator.currentForm, success: function( response ) { var valid = response === true || response === "true", errors, message, submitted; validator.settings.messages[ element.name ][ method ] = previous.originalMessage; if ( valid ) { submitted = validator.formSubmitted; validator.resetInternals(); validator.toHide = validator.errorsFor( element ); validator.formSubmitted = submitted; validator.successList.push( element ); validator.invalid[ element.name ] = false; validator.showErrors(); } else { errors = {}; message = response || validator.defaultMessage( element, { method: method, parameters: value } ); errors[ element.name ] = previous.message = message; validator.invalid[ element.name ] = true; validator.showErrors( errors ); } previous.valid = valid; validator.stopRequest( element, valid ); // << THIS RIGHT HERE IS WHAT WE NEED TO HAPPEN } }, param ) ); The line "validate.stopRequest" is what should remove the validated elements from the stack, but it doesn't because the success method never fires. The validation is called more than a dozen times, returns a status of [canceled] until the very last time (returning a status of 200), but the success method doesn't fire, ever. It is only by adding this method to the object: complete: function(response){if(typeof response.responseText != 'undefined'){validator.stopRequest( element, (response.responseText == 'true') )};}, the the form will actually submit. I tried replacing the "success" method with "complete", but that doesn't work either. It's only when they are there together that it works. I don't understand.
  2. I run a website which is staying open during the current crisis. I want to put a "banner" or something up so that anyone trying to buy stuff is aware of the fact that delivery may be impacted. I guess that a note on the checkout page may be the best? Has anyone either implemented something like this, or could give me a pointer as to which file(s) requires editing to effect something like this. Not sure if I want a "popup" or just hardcoded text. Thanks N
  3. I'm looking to "improve" on the Sales report, so that each sales record has the line items and cost of each line as well as all the current info. This is so that I can import the information into my accounts package (Quickbooks) and match it with the payment record. I'd like to be able to export the data as a csv file for upload. I've seen a few references to this with a quick search, but no example that I can see. Can anyone point me in the right direction? Thanks
  4. Strangest thing - I upgraded from 6.1.13 to 6.2.9 a little bit ago and my client just noticed that there is no GA feed to his GA account. The really strange part of it is that it isn't an instant drop off. It goes from Feb 2 to Feb 17 in a sharp decline to zero over days. I don't know if the upgrade has anything to do with it or not. If it did, you would think it would have dropped to zero instantly when the upgrade was done. I have diffmerged all of the files to make sure that everything is the same on my installation as the clean version of 6.2.9, including matching my custom skin to the foundation skin with only my css changes the difference. Everything seems to be there. Also, I noticed that Google Tag manager shows no Google Pixel on the site when I go to it in Chrome. I also checked to make sure the element.google_analytics.php file is there in the skin templates file. Not sure where to start looking for this.
  5. Kez


    Hi, I manage a little site using cubecart for my boss. tinoneeorchids.com When entering the estore we now get the following message; Warning: mysqli::mysqli(): (HY000/1275): Server is running in --secure-auth mode, but 'tin20440_cube'@'localhost' has a password in the old format; please change the password to the new format in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 33 Warning: mysqli_options(): Couldn't fetch mysqli in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 35 Fatal error: Server is running in --secure-auth mode, but 'tin20440_cube'@'localhost' has a password in the old format; please change the password to the new format in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 38 What is the "new format" for a password & how do I fix this? I know I haven't updated Cubecart recently either. My knowledge is very limited when it comes to sql's. Any help appreciated. Cheers, Kerrie
  6. A client in California has alerted me that his store is not correctly calculating sales tax. I checked it and he is correct. He said it started happening after the upgrade to 6.2.9. I checked his tax rate setup and his zones and all appears to be done correctly. He has it to calculate on items and shipping. CA sales tax is 9% and it appears that it is calculating a fraction of a percent over that. The amount of error seems to depend upon the size of the total order. Anyone else experience this or have any idea where I should start looking? It all should be pretty straightforward so I am not sure how this can happen. I thought maybe it was because some products are discounted but when I do the math without the discount it is still off. Example is attached that shows an incorrect tax, it should be $25.15. Thanks for any help or ideas of where to go to try to track this down.
  7. Whenever you click on Add to Basket, the basket doesn't add that item unless you manually do a browser refresh, or click the Refresh Basket button. You can add 3 or 4 items, and none of them will show up, then when you click Refresh Basket, they are all there. So Cubecart knows they are supposed to be there, but it isn't updating the Basket page to reflect it. This happens both on the main basket page, and also on the mini-cart in the navigation bar. I had done some customization of the scripts, and thought that might be the problem, but then I totally overwrote everything and went back to the stock scripts when I upgraded to 6.2.1, but the problem still persists. I've tried different browsers (Opera, Firefox, Explorer) with the same results, so I don't think it is a browser issue. Does anyone have any suggestions on what could be causing this?
  8. I have a collapsible list of information that I want to use as a customized document, and it works as a straight HTML file, but when I copy the code to a new document via the "source" view it doesn't execute (the collapses don't work). I can see that the jquery code is not executing, so I thought I would just add the HTML file and link to it, but I would like to use a kind of "wrapper" that would include the site header/footer, nav bar, etc. What would be the best approach to do that? Or better yet, is there something I can tweak so that the code will execute from within the new document? (I wish the "Notify me of replies" button was available for the original posts.)
  9. I keep getting this message.. The following errors were detected: Unfortunately there are no suitable shipping methods available for your order. This may be because the total weight of your order is too high or we cannot ship to your country. Please contact a member of our staff for any further inquiries. I have the USPS shipping module installed.. why am I getting this? for the "allowed zones", I have United States. I have "retail ground" selected I have the item weighing in at .5 pounds.
  10. I would like to cancel a Gift Card someone has ordered. He's got this as a present and can't get what he wants from me, so I'm going to refund him outside of Cubecart. If I cancel the original order in Cubecart, will it cancel the gift card so that it cannot be used in future? Thanks
  11. I am looking to change my PHP 5.6 upto 7.2 on my website, Looking for some advice on how difficult this is. I am planning on doing this soon and have this procedure in mind or do I not have to reinstall cart software? Backed my shop up! Switch shop off for customers, Untick all extension modules so off Upload 7.2 extension mods x 2 I know that are required. Upload latest shop download again Change from 5.6 to 7.2 on Cpanel server software Reinstall shop / setup should say already on latest 6.2.8 see what happens!
  12. I am testing CubeCart looking for functionality. Checked throught the forums and extensions, but cannot find a way to handle Member/Non-Member pricing. These are both fixed (not %) and activated by possibly entereing a member ID. Any one know?
  13. Hi Everyone, I wanted to publicly thank Al for all his recent and continued help. I've used Cubecart since 2005 (at least). I've grown a business based on Cubecart and 15 years later am still really happy. I had a number of issues with my webhost starting end of last week, they blamed poor speed on my website when I knew it wasn't that. I decided yesterday to move my hosting to Cubecarts own hosted service, I wanted to let everyone know how impressed I am. The service is VERY fast, considerably and noticeably faster than my old webhost. My Cubecart now absolutely flies, I really cannot stress how impressed I am. My store has a lot going on with thousands of products, realtime stock level and price updates linked from my Sage accounts software as well as many off the shelf and a few custom plugins. If you are thinking about hosting for your Cubecart site then you really should host with the people who know the software better than anyone else - Cubecart: https://hosted.cubecart.com/ Should stress, nobody has put me up to this - just a VERY happy customer. Simon.
  14. Is there a way to make a store "Private"? For instance, I want to make a store that is for club or premium site members only. In this situation I don't want any people viewing items that are listed in the store unless they are logged in to the store with credentials that I provided them. Is there a way to hide all listed products until they log in? Thanks!
  15. I have just installed CUBECART v6.2.8 on Xampp, but the modules was not installed. I don't know what happened.
  16. Just updated our Cubecart store from 622 to 628. The admin side of the store is working OK, but the store is not visible. Nothing is apparently delivered to the browser. I have just made a brand new fresh installation of 628 on the same server, and this installation has the same problem. I have also tried a full clean install on a different web host, and again the same problem - a blank storefront. Getting this system error: [<strong>Exception</strong>] /domain.co.uk/cc628/includes/lib/smarty/filters/HTMLMinify.smarty.php:166 - syntax error, unexpected ';'
  17. https://www.navimaps4u.com I am new to cubecart but found editing and setting up this site no too difficult a task,I wouldn't say it is perfect so would like some critique and advice on how to improve on it. I am presently working on another similar site https://www.peedee.com.au with same products so would like ideas on how to improve, I am no good at coding but ready to try and learn the basics. Browse when time permits and give me some feedback. Cheers
  18. Hello, I had an issue yesterday where a duplicate order id was given to an order placed by a customer. The order was not created/stored in cubecart but the payment was taken from the customer. I managed to find the order details in the system error log and noticed at the bottom was this message: - Duplicate entry 'FNS00012' for key 'custom_oid' Why would this happen and how can I prevent it from happening in the future? Many thanks in advance.
  19. Is there a way to hold a customer registration until someone reviews? I have a need to get some additional information from a new customer prior to the customer being able to view the pricing on the site. I know I can limit the ability to see pricing until someone registers, but I don't want them to just select the register link and then immediately be able to login and see pricing. I want to review the registration and collect additional information before that happens. Thanks.
  20. Hello, I would like to upgrade to version 6.8. I downloaded the whole file and put the setup part in cubecart. When I go to the setup part, he wants to upgrade my current version (2.6) and not version 2.8. How to get there. Thank you for your help. Pictures for help : https://shop.aux-naturelles.ch/1.png https://shop.aux-naturelles.ch/2.png
  21. Hi All, I'm trying to setup incremental order numbers in my store however even though I have specified that the number should have a prefix of 'BTW' this does not appear. The order number is correct when I look in the orders selection from the admin dashboard but when it prints the order using print order form gateway I get the order format of date time etc. not the incremental order number. I have looked through the forum but cannot find anything similar so I guess must have some setup wrong. I somebody could help straighten me out I would appreciate it. Best Regards, Peterp
  22. I'm new to cubecart coming from bigcommerce. I have an item that come with various sizes and color. I was able to create product option for sizes and colors. now i need to use both attribute to control stock. for instance a customer would have to chose size and color in order to add the item to his/her basket. the system only let me use one or the other to control inventory.
  23. We are using Version 6. We have the Print Order Form installed and with only Australia as an Allowed Zone so that our Australian customers can either pay by bank transfer or cheque. When a customer goes to the checkout it is preselected which to me seems wrong. Also, we have had 3 or 4 customers in the last 24 hours from other countries use the Print Order Form which we don't want. Have we got it set up wrong? Do we have to add every country as Disallowed Zones? Thanks in advance
  24. I am selling tickets to an annual dinner for a sports club. Four options are implemented; guest name, starter, main and dessert. I want to be able to print a list showing guest names alongside their menu choices. This doesn't seem to be possible with the standard Cubecart 6.2.8 Sales Report. Is there a straightforward way to extend the sales report to include additional information? I did try installing the Dashboard Widgets and Advanced Reports extension but I get a white screen when I install it. Graham
  25. I'm not sure if this is a bug or if it is I who's ignorant, but after I switched to SSL last month I did not test promotional codes until today, and somehow they don't seem to work. If this is a bug I will add it to github. As for the promotional codes: I fill all values as before (before SSL), and when saving the code itself is gone. All the values are there, but the code is null (see attached screenshots). Opening phpMyAdmin and editing the line in question, the code got back. I tested it on an order and got this message: The following errors were detected: Den kupongen existerar tyvärr inte. (That coupon does not exist) So, ok; maybe there's more mechanics behind the scenes than just updating the code word in the db, so I searched for an active - but still unused - promotional code and tested with that one, and got exactly the same error message! Editing an existing code, changing the code name, does not save the new code name. EDIT: the second screenshot says "Promotional code deleted" in the top header. It is irrelevant to this problem (I deleted another code just prior making the screenshot). Sorry for the confusion.
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