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sailing123 last won the day on September 24 2015

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  1. Gift Cards - not perfect

    Thanks Al for your prompt reply. Excellent news regarding the option of amending recipient details. Is this information also added to the buyer email order confirmation ? 2 good reasons for asking: 1. the buyer can review his/her order and contact us asap if they made a mistake with the recipient's email address. 2. This will cover us, the merchant, from any possible claims, ie non-receipt for whatever reasons. We can then refer to their confirmation email that the fault was with the buyer and not the merchant. People are very quick at processing orders nowadays not paying attention and then blaming the merchant for the mistake they made. We have seen a few ..... Regarding my phone orders, I think I will implement what this merchant did with the thread below, ie creating a product as a phone order gift certificate Thanks again.
  2. Gift Cards - not perfect

    Did further digging on this. I changed a test order from pending to processing, noticed it goes straight to dispatched & complete, probably because it is digital only. However, there are few more issues. 1. You cannot amend the original order especially the recipient email address nor the message. In the event, the buyer has made a mistake especially with the recipient email address and request to amend his order, we will not be able to do so. 2. Also the buyer's email order confirmation does not include either the recipient name, email and message, and therefore it does not show either when the buyer goes to check his order on the front end website. 3. We process a fair amount of orders over the phone especially with elderly customers. I could not find anywhere how I could do that with gift cards as it is not treated as a product. Unless I missed something here ? As it stands I cannot see us using this function. Thanks for your feedback. S.
  3. Gift Cards - not perfect

    Hi I have never used the gift card function in any Cubecart version including V6. I have been looking at it recently but I have a few questions I hope some of you who are already using it will be able to help. I clicked digital only. My observations were as follows: 1. The usual "Your basket box" does not jump at you on the right hand corner as it does with any other products added to basket. 2. Although I clicked digital only, during checkout, the option of entering a delivery address different from billing is still working. 3. When the admin received our usual pending order email, there was no record of the gift card recipient email, name nor message. Only the data of the purchaser with again the delivery address for a digital product ! Questions: 1. If the gift card value partially used towards a purchase, is the outstanding balance still valid with the same code reference ? If so, does the system tells the recipient of it remaining balance after a purchase ? 2. When the recipient uses her/his gift card, can the value be redeemed to pay for shipping cost as well as products ? Many thanks S.
  4. ADMIN - PLEASE DELETE THIS POST. I AM DEFINITELY LOSING IT, FOUND IT, JUST NEEDED TO SCROLL DOWN THE PAGE ..... Hi I need help. I wanted to amend the colour & text of one order status and went back to this post, where I state that it can be done via the admin control panel > languages > "order state" . This was with version 6.1.5 in 21 March 2017. I am now using V6.1.7 and there is no more "order state" under languages that I can see ???? Am I losing it or this has been removed ? S.
  5. sorry created a new post relating to this one. Could admin delete this new comment posted 8 minutes ago. Thanks
  6. Hi, thanks for the lead. That solved it only partially so changed also some colours in admin/skins/default/styles/layout.css for fa fa-sticky-note and note-header and all looking brighter now, no excuse for missing the notes now :-) Only had to do a page view source of the admin page and searched the css file for it. Sorted. Thanks
  7. I have not yet upgraded to 6.1.8, waiting for a few days first. Ok, good to know, thanks. S.
  8. Hi I noticed that the sitemap is including absolutely every single page including all products, categories, etc that have been unticked under "visible" and "status". I do not understand why pages marked to be no visible or no status unticked can appear in the sitemap. As result, search engines are crawled them all when they should not. This has to be a bug surely ? S.
  9. Hi, I need to change the light salmon colour of the symbol (kind of square shape) in the order admin overview tab and in the dashboard to alert admin that a note has been added by the customer or a coupon code was used. At the moment it is so light in colour, it is barely visible. I had a quick search in css but going nowhere. Would anyone know which file I need to amend please ? Many thanks S.
  10. Hi, Just noticed that in admin, under the Statistics >Search Terms, visitors' search phrases are not shown. Instead, phrases are dismantled into individual words so pretty useless in this form. For example "white tee shirt" is shown as "white", "tee" and "shirt". So how can I change it to ensure the search terms are showing the actual search phrases please ? Thanks S.
  11. customers able to use multiple coupons on one order

    Thanks Keat, I did exactly that, I updated asap our terms and conditions plus added a disclaimer in small text font on the basket page with a hyperlink to the terms and conditions clause. The developer of the plugin has been extremely efficient and has already emailed us an upgrade that should fix it.
  12. customers able to use multiple coupons on one order

    same issue here. I just left an email message to the developer to resolve the issue, soon hopefully. One customer worked it out this week-end and I had to cancel the order as the discount was far too big as a result.
  13. Newsletters - where is it stored ?

    Hi Bsmither, I understand where in the back end the newsletter & content is stored. What I was after is where is it on the front end for the subscribers going to the website. I did a test as a customer with Yes ticked for " Subscribed to newsletter? ", logged in, went into the newsletter subscriptions sections and there is no newsletter stored there. Nevermind. I did my own directory now. Regarding CKEditor, it does not like anything in the <head> section especially any styling. So instead I went for inline styling with nested tables and the result is pretty good, albeit not responsive. However if you reduce the table width to 60%, it is pretty acceptable. S.
  14. Newsletters - where is it stored ?

    I have been engaging with Al on the subject and clearly the CKEditor is unstable. Al advised me to type my coding rather than copying and paste but believe me I have been working on this for hours now and it makes no difference. One minute the changes are saved fine, you then type a lot more and make amendments and the editor has decided to mix your coding again every time you save. It is unstable and unpredictable. I am now running out of steam and will have to send a very basic email newsletter, not happy. As far as the URL question is concerned, I sorted it out myself and implemented what I used to do with CC4. Created in cpanel a new folder called newsletter and copy and paste the entire newsletter coding into a blank html file, saved it and done. Now I have a webpage of the newsletter for customers who experience difficulties of reading the email or viewing pictures. No one has yet managed to comment on why the unsubscribe page states the following which I would believe where the URL of each newsletter should be: "Newsletters There are no archived newsletters right now." Nevermind, enough for today.
  15. Newsletters - where is it stored ?

    Hi keat, Mailchimp is too expensive, I have well exceeded the 2000 .... Normally your newsletter is available on your website as well so that customers who cannot read it properly via their email system, click on the hyperlink which takes them to your newsletter web page address. This is why I asked where is the newsletter on the website as clearly there would not be a heading "newsletter archive" for nothing on page https://www.yourdomain/index.php?_a=unsubscribe. Also, looking at the html coding of the Default Newsletter under email templates, something is wrong. The content is outside the <body> and <html> and all the normal data in the <head> is in the <body> tag ??? . Every time I am correcting it to put it right, I save and the system keeps on changing the coding back to the original one. At the moment, it is given as : <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" ""> <html> <head> </head> <body bgcolor="#f7f7f7"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <style type="text/css">html, body, table { font-family: Arial; font-size: 14px; } </style> </body> </html> <title>Default HTML Newsletter Template</title> <base href="{$DATA.storeURL}" /> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> ........ But it should be in my view as follows: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" ""> <html> <head> <title>Default HTML Newsletter Template</title> <base href="{$DATA.storeURL}" /> <style type="text/css">html, body, table { font-family: Arial; font-size: 14px;} </style> </head> <body bgcolor="#f7f7f7"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> (BODY CONTENT) <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> ...... (END OF BODY CONTENT) </body> </html> I think I will ask Al to take a look at this. S.