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Al Brookbanks

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Al Brookbanks last won the day on November 28

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About Al Brookbanks

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    CubeCart CEO & Founder

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    Male
  • Location
    Cambridge, United Kingdom

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  1. That would be fine. Just don't delete the cache/.htaccess file. ... Maybe think about using a memory cache instead. https://support.cubecart.com/hc/en-gb/articles/360003831737-How-do-I-enable-APC-Memcached-Redis-or-xCache-
  2. If you want to send a support ticket we can get it removed for you.
  3. Assign a digital file in the digital tab.
  4. The products you have created are not digital if you get that error.
  5. Well put it this way.. you have zero hardware concerns. I'm a fan of Digital Ocean but there are lots of other providers. They have a $50 credit option at the moment https://try.digitalocean.com/performance/
  6. SSD is always better but it may not be needed. Instead of a dedicated server. Why not get a scalable VPS?
  7. We have retired our very old helpdesk system and migrated to ZenDesk in order to server our customers better. The main benefits are that our chat and helpdesk are better integrated and email content is parsed more reliably. We also have tools to be able to benchmark how quickly we are able to resolve issues and now also provide a satisfaction survey for every ticket. Existing customers can find us on live chat or simply email [email protected] If your email address is recognised our helpdesk will securely pull up all your customer data, subscription data and ticket history. If possible and in order for us to serve you quickly please email us using the email address held against your subscription. Please do contact us if you experience any problems or if you have any suggestions as to how we may serve you better. Many thanks to all our customers for your business.
  8. It looks like the mail function isn't working. I expect your hosting company made changes without telling you.
  9. You can use quality discounts. E.g. 1 is £10.00, 2 is £5.00.
  10. You should be pleased to hear that it's not possible. Passwords are salted and hashed one way. They are irreversible.
  11. Cleared the cache? Know know issues with this.
  12. Done.. I need an extra 6 hours in a day please!!
  13. We are pleased to announce the release of 6.2.8. This is a maintenance release resolving 2 GitHub issues. What's New: Fix to file manager widget for missing folders (Issue #2417) Improvements to Request class (Issue #2418) Download: CubeCart-6.2.8.zip You can install CubeCart 6.2.8 instantly at https://hosted.cubecart.com.
  14. It's coming I just haven't had time...
  15. We are pleased to announce the release of 6.2.7. This is a maintenance release resolving 24 GitHub issues but it also have a few minor new features. What's New: WebP image format support (Issue #2381) Setting to disable Gravatar (Issue #2400) Setting to enable phone number on contact us form (Issue #2413) * Setting for default shipping cost. Free, cheapest at cost or most expensive. (Issue #2410) Download: CubeCart-6.2.7.zip You can install CubeCart 6.2.7 instantly at https://hosted.cubecart.com. * Unless your store uses the default "Foundation" skin then manual code customisations will be needed to add this feature on the front end. We can add this for merchants on our Technical Support & Management service.
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