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keat last won the day on April 24

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  1. I was considering thats how it may work. Thanks for the clrification.
  2. Popularity can be based on sales or views. In the inventory table is a field for popularity. Is this field based on sales or views ?? So which ever one it's based on, where does cubecrt then pull the opposite statistic. eg, if this is views, where does it pull sales popularity from or visa versa
  3. Many years ago (before gdpr), when signing up to the web site, there was a newsletter checkbox. I had this automatically checked by default, the customer would have to uncheck it, if he didn't want to subscribe to our newsletter. Today I'm being informed by one of our marketing gurus that doing this essentially negates any gdpr rule breaking. If a customer doesn't uncheck this on sign up, he's agreeing for us to use his data, so I'd like to reinstate this feature. Any tips on how to reinstate the checkbox on the Mican skin please ?
  4. If a customer leaves because he doesn't want to divulge his phone number, then so be it. Having the phone number is a vital requirement for doing business with us.
  5. as per Al Brookbanks There is a setting in PayPal for this: Steps: Log in to your PayPal account at paypal.com. Click the gear icon and select Account Settings. Click Website payments. Beside Website preferences, click Update. In Contact telephone number, choose an option for Contact telephone: On (Required Field) - requires that your customer enter their phone number when checking out
  6. I've an issue with the commerce gateway. I've noticed since last week that some customers have no phone number assigned. Delving deeper, they are all new customers and have all paid using Commerce, they also appear to be 'unregistered' customers. The phone number field is dispalyed as 'Disabled' I can only assume that maybe they used 'Express' as a payment option Any thoughts please ???
  7. Installing of the Commerce plugin has now triggered something on our account. I've just found out that our 20 year old PayPal account (one which has had 10's of thousands put through it over the years), is now limited until I can prove who we are. So PayPal isn't down, our account is limited.
  8. I updated to commerce yesterday, and I'm having issues today. Clicking on PayPal Checkout, just gets a spinning icon, then the screen goes off. Switching back to the standard module and I see "Things don't appear to be working at the moment. Please try again later." Tried one of our other sites which only has the standard module and see the same Things don't appear to be working at the moment. Please try again later.
  9. Another one today. Any pointers of where to start looking ??? Something I've found. If I look at the order overview in cubecart, I can see that the products have not been updated with the matrix codes. If I enter in to 'inventory', choose 'save & reload', when I go back to overview the matrix codes are now populated. More info: I managed to speak to the customer, and he says that he added these to his basket a few weeks ago, (before we updated the matrix). So I guess eventually, these will peter out. However, what's just as interesting, is whist the matrix options didn't take effect, a recent price change on the same product did. ?????
  10. About two weeks ago we started to populate the options matrix with product codes in readiness for a new internal system. Today, I've seen an order where there were 8 options of the same item, and 7 of the options matrix didn't populate. My intial thoughts were that the customer may have added these to his basket before we made the changes. PHP ini has session.gc_maxlifetime configured for 604800, which equates to 7 days. Delving deeper, this product was last updated 10 days ago, so the customers basket ought to have expired by now ?? Any thoughts why the matrix codes were not shown on the order
  11. Does PP Commerce still have the ability to override the customers address details. Al has suggested switching to commerce, but i'm nervous in the respcet that previous incarnations got us in to no end of trouble numerous times. Using his personal paypal account, buyer makes a purchase for work, PayPal over rides the delivery address. We send a pallet of goods to the wrong address. Goods inviraiable come back to us 2 days later, where we have to re-arrange shipment. Customer is not best pleased, as a next day delivery has just taken a week.
  12. Provided you have access to PHP MYAdmin, take a look at the tables filemanager and image index. In filemanager, each image has a unique ID number, file locataion and it's file name. In Image_index this file ID number has to be allocated to a product ID. See if these correspond. My guess is your'e probably missing something in your upload csv, may be just as simple as the file location or file name.
  13. You could use the 'Print Order Form' plugin as your payment gateway This allows the user to buy without actually paying.
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