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Found 36 results

  1. Hi, I am sure this has been experienced before. Firefox is not loading CubeCart 6 store properly compared to Internet Explorer and Chrome browsers. For instance if you add/buy product it won't show up, or shows up for a mil-second and gets concealed by Firefox in "your shopping basket" page. Or what is "1. Basket" which is 1st page in the checkout process; nor it will show the product added in the "2. Checkout" page, albeit the the product is actually in the basket and the shop reacts normally only that it is not showing product in the checkout pages. The small basket logo at the top right corner indicates the added product with the price tag properly. Also the Firefox won't align products in a grid view, rather showing them in rows only, which is note the case with IE and Chrome. Any help would be appreciated, Luke
  2. I've noticed a few errors in the Maintenance > Database tab. The errors are CubeCart_admin_users.admin_id has a key type KEY but expecting PRIMARY. This is listed in phpMyAdmin as both Primary and Index (Key). Should this just be Primary? CubeCart_order_summary.cart_order_id has a key type KEY but expecting UNIQUE KEY. When I try and change the index from key to unique, I get these warnings The indexes cart_order_id_2 and cart_order_id seem to be equal and one of them could possibly be removed. The indexes cart_order_id_2 and cart_order_id_4 seem to be equal and one of them could possibly be removed. The indexes cart_order_id_2 and cart_order_id_3 seem to be equal and one of them could possibly be removed. CubeCart_order_summary.custom_oid has a key type KEY but expecting UNIQUE KEY. When I try and change this, I get an error "#1062 - Duplicate entry "NULL" for key custom_old". I googled the error, but I'm none the wiser! The three below I fixed in phpMyAdmin CubeCart_reviews.approved has no key set. Expecting KEY. CubeCart_seo_urls.type has no key set. Expecting KEY. CubeCart_seo_urls.item_id has no key set. Expecting KEY.
  3. I've been doing a few updates of my site, which included a new template and links to the social media sites I have. I've managed to update the template and css and everything on that side seems to work OK. However, when I try to load the old template or even the default foundation one, neither of them now work - when I click save, it reloads the page but with the new template selected. I'm having the same problem with the social media sites. I put in the Instagram one and that worked. Now if I try any of the others, it won't save the text I put in. Very strange!
  4. Hi, somehow, I've screwed up. I can't access the payment received template and the screenshot below would appear to be the cause or symptom of this. I've just re-loaded V6.2.6, but that's not changed anything. Anyone know how to fix it?
  5. Hi, I've been using my store for a while to sell physical products, but I want to give people the option to download some free digital resources. I've uploaded the file to the correct place and everything seems to be OK. When I use a dummy account to place an order, the email template that goes out to the customer is the product one, rather than the one with a link to the digital file. If I go into the order in the admin section of the website, the download link is showing OK, so it's processed the right product, just not given the user the option of downloading it. Any thoughts on where I may be going wrong? I'm using v6.2.5
  6. Hi all, I am going on holiday for 2 weeks and just need to find out what would happen if I put the store in offline mode, in that time will the google search/ranking change in that time ?
  7. Hello everyone, On my Admin login page I have a problem that the links do not seem to work when doing a backup, Upgrade or anything else? https://www.mjpcomputerservices.co.uk/shop/?_g=maintenance&node=index#upgrade ---- this is what shows when you hover on the buttons in Admin https://www.mjpcomputerservices.co.uk/shop/admin.php?_g=maintenance&node=index#upgrade ---- I have noticed the wording in RED is missing, when I type the missing part into the address it will work!!! if I just click on say the backup button it takes me to my stores home page?
  8. Security Alert: Possible Cross-Site Request Forgery (CSRF) ERROR on my PHP Version 7.0.33 Cube cart site. It occurs when we get to the main page after cancelling an order from a CCAvenue gateway..Please help.
  9. I have just set up a CC6 store and am using the custom foundation 5 skin. My first name is Aeren. When I am saving some of the admin page settings, some fields are automatically changing to my name (Aeren) instead of the content I entered before saving. Any idea what I am doing wrong?
  10. I have been repeated been disapproved by google ads , message as follows for example: (I installed lasted CC v6 , and reinstalled, deleted these, but still they come back) This email is in regards to the call conversation for the issue with the account for Ads disapproval. I understand that you want it be fixed as soon as possible. Please check for this links within your website and try excluding it. here are the below links. https://www.luxurybedsets.com/about-us.html https://www.luxurybedsets.com/favicon.ico https://www.luxurybedsets.com/images/cache/PalmGrove_Bedding.138.jpg https://www.luxurybedsets.com/images/logos/logo1.png https://www.luxurybedsets.com/js/common.js https://www.luxurybedsets.com/js/plugins.php https://www.luxurybedsets.com/js/styles/images/border.png https://www.luxurybedsets.com/js/styles/images/controls.png https://www.luxurybedsets.com/js/styles/images/loading.gif https://www.luxurybedsets.com/js/styles/images/loading_background.png https://www.luxurybedsets.com/js/styles/styles.php https://www.luxurybedsets.com/skins/kurouto/js/script.js https://www.luxurybedsets.com/skins/kurouto/styles/common.css https://www.luxurybedsets.com/skins/kurouto/styles/green/layout.css
  11. After I upgraded to 6.2.4 I have an issue with the images on the Product Page (Foundation) not loading well. Only after refreshing the page they come full size. Do others have this? P.
  12. A few items I carry I have setup options for in regards to color / txt on them. I have set them up as a single item with options and have use stock lvl selected for each option on the options page. I just had a situation were it let me sell an option that I do not have in stock. I have tried changing various settings in the item and just cannot get it to stop allowing sale of an option that is out of stock. What do I do so it does not do this in the future?
  13. Hello, Sending a newsletter after upgrade to latest version. Create newsletter and save, click plane icon to send, stuck on sending page! left for 2-3 hours but no letter sent !!! Dashboard Customers Newsletters Sending… Sending… Cancel Send
  14. After updating from 6.2.2 to 6.2.3 the admin login has vanished. It used to be admin.php but now it isn't. After the successful upgrade, the "links to your login" page was completely blank. I re-ran the update and got this instead. The text has no links on it. There is nothng "admin-like" visible by ftp. Where should I look for an indication of where the problem is? The store is working fine, but I have no way to log in as admn. Any suggestions?
  15. Afther the upgrade from CC 6.2.2 to 6.2.3 I have by all my webshops the follow error, when I navigate to imgaes. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.
  16. When I select an image for a product the image file preview is wrong and the actual product image on the site is wrong... How can I fix this? I've tried re uploading the image, clearing the image cache, deleting and reinstalling creating the product again. This only started since I've been using folders to organise my images but I've tried some images outside of folders (just in the main / bit) and yet the same still occurs This affects multiple products on my site
  17. Hi, Would anyone know whether John at Cubehelper.com is still working ? I am interested in his Automated Follow Up Email for Completed Orders v6.x , http://cubehelper.com/store608/automated-follow-up-email-for-completed-orders-v6-x.html but impossible to contact him via his website contact form as the recaptcha V1 is shutdown. I managed to find an email address for him to be [email protected] in theory but no response. Any assistance would be appreciated. Many thanks S.
  18. Hi! I already posted a similar question, but I think I miswrote the title and question also because unfortunately I got no response. I also think it might be a CC issue what I experience ( I will post on the github.com also and I will write any solutions here.) I have two CC shops and both CC shops are going haywire when changing the main language. Both CC shops are up to date and on different servers. What happens? After I switch to the English US language as default all the translated documents (filemanager\documents) aren’t working anymore after setting the main language to another default language (store settings). The language flags are also gone and replaced by a question mark. The way to get it resolved is by deleting the old database and create a new one and import a fresh backup database. And replacing the store files with a backup also. I did sent CC support team an email about this, but unfortunately no CC response. Hope someone can help me out please.
  19. My customers are telling me that the verification robot (sorry, I don't know the proper term), isn't working. To be honest, I didn't even realize that my website had a robot on it since I don't buy from myself. I don't feel that I should have to pay for this to be repaired. Can someone help me with this, please?
  20. I have just had a query from a customer asking about a recaptcha issue which I think I have fixed by selecting Invisible Recaptcha. Doing this I was able to process a sale. But when I finished with paypal and selected the option to go back to the website, I got the following warning - image attached - and noticed that the item was still in my cart, appearing not to have been purchased/sale completed. I have had a couple of people query this with me, but I do get the order and the $$ in paypal, so I haven't taken much notice - I probably should have. I had an initial issue when my store was upgraded in that it wasn't set up properly with paypal (the upgrade was done by cubecart and seemed to be rectified by them also, months later when I flagged it with them ). Can anyone shed some light on this issue? Is there a reason why the transaction does not go through to "Complete" status on the user end when coming back to my site from Paypal? I am NOT good with anything technical, but if I have very specific instructions I can usually figure it out. If it's not too complicated :). Thanks in advance. Sarah
  21. Hi guys can you plz help me understand what are these codes for at the bottom of my store footer? I m using the "Foundation skin" so I wonder if I can remove it so it looks neat. Thank you in advance.
  22. Good day I installed v6.2.1 and experienced issues which bsmither kindly assisted me in fixing, but now I cannot log into the Admin Control Panel. It just keeps saying "Security Alert. Possible cross site request Forgery (CSRF), I did insert the admin_xxx but it still will not allow me to log in.
  23. I've received two orders recently that seem odd (they might not be, it may be me!). My store is V6.2.0 One has completed the PayPal transaction OK and I've been paid and this is listed as Processing One has not completed the checkout via PayPal, I've not been paid and this is listed as Pending. The customer did not get an order confirmation email. This seems odd behaviour compared to what happens ordinarily. Any ideas?
  24. Today I recieved a email form the stores email to my admin email that I didn't send my self with some type of russian letters. I'm the only admin. This is some of the email... "SEOcax <[email protected]> escribió a Oportunidades de negocios (Business opps): --------------- рекомендации по продвижению сайта - seorussian.ru" Me email is registered in the stores email log. I'm running latest version. (think I upgrades on the 14th.) All ready changed passwords. Has someone else had this problem? Fixes? recommendations?
  25. Every time I try to login as a customer to test my site, it gives me either a blank page (in Safari) or a HTTP error 500 (in Chrome) when I enter my credentials. Any idea on why this might be? Or how to fix? It might be worth mentioning that I am running 6.1.12, not sure if upgrading will fix the issue. Any and all help is very much appreciated. Thanks.
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