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  1. Hello all, I am trying to add new zones ie: US & PR but there is no button to save the settings. I am using the latest CubeCart version.
  2. i just updated from 6.4.5 to the new update 6.4.6 and my checkout options arent showing at checkout. they still show in manage extensions as on. any ideas on what it could be?
  3. I upgraded today from 6.4.5 to 6.4.6 using the link in the admin console. the upgrade seemed to work fine, however once complete the Order Numbers no longer appear on any of the screens that display orders: Any help you could provide in resolving this would be greatly appreciated.
  4. I have been using CubeCart for several years and I have never had any trouble. I love the way CubeCart works and the design. I shut my store off almost a year ago due to a move. I went into the store last week because I am finally ready to put my store back online. Being away for so long there were several updates. I didn’t even think about turning the store back on before doing any updates. After the updates, I am no longer able to save sections of the cart. For instance, the store settings. When I go to the store setting and try to change the address and click save it returns a 404 - page can not be found. I have been beating my head against the wall since last week and I am unable to figure out what in the world went wrong. I did try to install CubeCart into another directory but that too is having the same issue. I do not know what would be causing this or who I would ask. I am using WordPress for the main site and CubeCart for my eCommerce. When looking at the cart it does show the red banner WARNING: This store is closed. Only staff members logged in can view the store whilst it is offline. To view the offline message please log out of the admin control panel. Also, I do have a system error that reads: File: [maintenance.sql.inc.php] Line: [25] "### Rewrite rules for SEO functionality ### RewriteEngine On RewriteBase /cubecart/ " - You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near 'RewriteEngine On RewriteBase /cubecart/' at line 3 I have tried to delete the .htaccess file and reinstall without success. Please, if anyone could help, I would really appreciate it. I really do not want to go with another cart. For as long as it has taken me to try and figure out the issues, I could have had another cart done, but that is not the point. I want to keep my CubeCart.
  5. Hi, I have a shop which URL is gu.temperature-alerte.com and have developped a payment gateway called Ameo. I've set: the IPN URL (for asynchronous calls) to gu.temperature-alerte.com/index.php?_g=rm&typegateway&cmd=call&module=Ameo - that works brilliantly and I can see the call function is called the return URL (for synchronous calls) to gu.temperature-alerte.com/index.php?_g=rm&typegateway&cmd=process&module=Ameo - that does not work and immediately redirects me to gu.temperature-alerte.com/index.php without calling the process function (see the PHP console from Firefox in the picture enclosed below) only for testing purposes, I had tried to set up the IPN URL to gu.temperature-alerte.com/index.php?_g=rm&typegateway&cmd=process&module=Ameo (I appreciate it's not what I'm supposed to do - I just wanted to see if anything was wrong in the URL or in my function) - and the process function was called Does anyone see anything obvious which I would be doing wrong here? Thanks in advance! Guillaume
  6. Hello folks! First of all: I am an absolute newbie in PHP, MsQl and especially in the frontend design of Cubecart... I own some vintage cars and would like to offer them for sale on a nice platform. For this I have created a website and use Cubecart version 6.1.15 with the Crosshatch design as interface. I am also quite satisfied with the "success" so far. But I have a problem that I need help with. My question: Is it possible to change the display of the product description so that part of it is to the right of the image (I think this is standard, as I found in menue.php) and part of it appears directly below the thumbnails of the product images? I have made three pictures of the screen for this purpose. Thanks in advance for your support. Peter PS: Sorry for my bad english - I use a translator.
  7. I turned "off" my site a few months ago by checking the "Disable Checkout" option. When I now go to uncheck this, it doesn't save the preference. I'm not sure which table this is kept in otherwise I'd use SQL/myPhPAdmin to alter it. However, I think that this may not be unique to this checkbox because I had a similar issue with the "Double Opt-in" checkbox for the Newsletters. So, I think something is stopping me saving presences - any thoughts?
  8. Hi, Royal Mail is refusing to give access of their Click and Drop API to Al/Cubecart for the development of an integration between Cubecart and Royal Mail Click and Drop. The main issue is apparently the potential resulting cost of support ! Another reason is that small businesses must post more than 100 orders a day. The judgemental error that Royal Mail is making is to look at Cubecart as one small customer rather than a collective of small businesses being our ecommerce platform. The Electronic customs compliance is approaching fast, 1 January 2021 so we must act now to make them change their mind. They gave access to their API to Woocommerce, EKM, Bluepark and all, why not Cubecart ! If you are using Royal Mail for your shipping and would like an integration with Click and Drop, please reply to thread or DM me so that we can send them a list of existing customers they may well lose to competition. Without an integration, they expect us to manually import the data into their system, madness ! Thank you.
  9. i have updated from 6.4.3 to 6.4.4 and i went to switch from regular site to mobile site on the bottom. after i switched, i tried to switch back but it wont allow me to nor will it switch templates. when i try to go to foundation template it wont load it? any ideas?
  10. Hi, After managing to recover my site Delightful Hair & Beauty to a functional state I have now discovered that when using the Search function I sometimes encounter an ISE 500 error. This seems to be caused by certain words. If you search for 'OSMO' the website functions as expected. However if you search for 'Wella' the ISE can be seen. This happens with other word/letter combinations too. It also happens using the 'Search Product' function in the Admin of the store. Any ideas? I am about to pull my hair out, of which I don't have much left!
  11. I recently upgraded to 6.4.3 and now am having serious issues with 500 errors. Especially when trying to access the Image File Manager in the Admin. I also get it sometimes on the main page of my site but will go if I refresh a few times. I did a backup before upgrading and would like to roll back to 6.4.2. What is the easiest way? Is the file listed in the Backups as 'Cubecart-6.4.3.zip' all the affected files as they were BEFORE the upgrade? Do I just need to extract these to my site? I get the following error when in debug mode....
  12. I work on a Mac and use Safari more often than not, but I have both Chrome and Firefox loaded. I've noticed before and again today, that the two browsers report differently. Today, Chrome informed me via the Admin/dashboard page, that 6.4.3 was available and that PayPal commerce had an update available. Neither of these appear in Safari. From previous experience it may be a few days before Safari shows these things. Whilst its not a big problem, I'd like to understand what causes the problem and what I can do to change it. I'm sure it must be "something" to do with the way the cache works on each of the browsers, but ... An help would be appreciated
  13. Hi All, I upgraded my store from v6.2.8 to v6.4.2 a couple days ago. The upgrade finished without any errors/warnings, and the store appears to be operating OK (I think)...however... I am unable to see any Transaction Logs in the Admin Control Panel. Zero. It's blank. I did use Maintenance > Rebuild > Clear transaction logs PRIOR to the upgrade to 6.4.2. I wanted a clean log and felt the in-built Maintenance tool would do not harm. But since I brought the store back online, I have had a handful of new orders (I only sell digital download products) and I have successfully received the payments in PayPal Business. It appears my customers have also received their emails with the links... BUT... its been really bothering me that I cannot view any transaction log details in Customers > Transaction Logs. Looking at the ccrt database through phpMyAdmin I do see transaction entries in table CubeCart_transactions. I presume this is where the Transaction Logs UI in Admin Control Panel is pulling information from. So question is, if data exists in the table, why is the View not working when I access my store Admin Control Panel? I think the errors below may be what's causing this.... I don't know how to fix them though. 1) In System Error Logs I have these entries... Today, 12:28 File: [settings.index.inc.php] Line: [276] "SELECT SQL_CALC_FOUND_ROWS id FROM `CubeCart_order_summary` WHERE `custom_oid` <> '' LIMIT 1;" - Unknown column 'id' in 'field list' Today, 12:26 File: [orders.transactions.inc.php] Line: [87] "SELECT SQL_CALC_FOUND_ROWS DISTINCT `T`.`order_id`, `T`.`time`, `T`.`amount`, `T`.`gateway`, `T`.`trans_id`, `S`.`id`, `S`.`custom_oid`, `S`.`cart_order_id` FROM `CubeCart_transactions` AS `T` INNER JOIN `CubeCart_order_summary` AS `S` ON `T`.`order_id` = `S`.`cart_order_id` ORDER BY `T`.`time` DESC LIMIT 20 OFFSET 0;" - Unknown column 'S.id' in 'field list' Today, 12:25 File: [settings.index.inc.php] Line: [276] "SELECT SQL_CALC_FOUND_ROWS id FROM `CubeCart_order_summary` WHERE `custom_oid` <> '' LIMIT 1;" - Unknown column 'id' in 'field list' Today, 12:23 File: [orders.transactions.inc.php] Line: [87] "SELECT SQL_CALC_FOUND_ROWS DISTINCT `T`.`order_id`, `T`.`time`, `T`.`amount`, `T`.`gateway`, `T`.`trans_id`, `S`.`id`, `S`.`custom_oid`, `S`.`cart_order_id` FROM `CubeCart_transactions` AS `T` INNER JOIN `CubeCart_order_summary` AS `S` ON `T`.`order_id` = `S`.`cart_order_id` ORDER BY `T`.`time` DESC LIMIT 20 OFFSET 0;" - Unknown column 'S.id' in 'field list' 2) In Maintenance > Database there are some Index related warnings/possible errors that seem to match the System Errors above... <myusername>_ccrt1.CubeCart_order_summary CubeCart_order_summary.id has no key set. Expecting PRIMARY. CubeCart_order_summary.custom_oid has a key type KEY but expecting UNIQUE KEY I'm not savvy at the SQL/database level so I appreciate if anyone has suggestions to fix this problem. My guess is the issue with my missing Transaction Logs has something to do with this Unknown column S.id that is being expected in the order_summary table.
  14. Strangest thing - I upgraded from 6.1.13 to 6.2.9 a little bit ago and my client just noticed that there is no GA feed to his GA account. The really strange part of it is that it isn't an instant drop off. It goes from Feb 2 to Feb 17 in a sharp decline to zero over days. I don't know if the upgrade has anything to do with it or not. If it did, you would think it would have dropped to zero instantly when the upgrade was done. I have diffmerged all of the files to make sure that everything is the same on my installation as the clean version of 6.2.9, including matching my custom skin to the foundation skin with only my css changes the difference. Everything seems to be there. Also, I noticed that Google Tag manager shows no Google Pixel on the site when I go to it in Chrome. I also checked to make sure the element.google_analytics.php file is there in the skin templates file. Not sure where to start looking for this.
  15. I am unable to find the answer and I have found similar issues but their fix has not worked for me. I am sorry if this issue has been solved with others. I just cant seem to find it. I have added the All in One Shipping Module and the PayPal Commerce Platform and they seem to be working until it is time to check out. When on the shopping basket page there is the option to choose “to continue to secure checkout” or “PayPal Checkout”. If customers select the PayPal Checkout a pop-up opens to allow payment to be made. The problem is that when customers choose this route, the shipping charges are not calculated in. If they chose to click the “to continue to secure checkout” shipping charges are added appropriately. I have gone into the PayPal area and I have set shipping charges and set the shipping charges in the All in One Shipping Module. I have searched for days and I am unable to find a fix. Please can someone assist me? I am unable to figure out how to delete this PayPal Button until after this shopping basket step. Thank you in advance for your assistance and time.
  16. my contact us form is not working. i cannot send emails to myself through it. it says --- The following errors were detected: There was an error sending your message, please try again. any ideas what it might be. i am using karuto
  17. I have just had a query from a customer asking about a recaptcha issue which I think I have fixed by selecting Invisible Recaptcha. Doing this I was able to process a sale. But when I finished with paypal and selected the option to go back to the website, I got the following warning - image attached - and noticed that the item was still in my cart, appearing not to have been purchased/sale completed. I have had a couple of people query this with me, but I do get the order and the $$ in paypal, so I haven't taken much notice - I probably should have. I had an initial issue when my store was upgraded in that it wasn't set up properly with paypal (the upgrade was done by cubecart and seemed to be rectified by them also, months later when I flagged it with them ). Can anyone shed some light on this issue? Is there a reason why the transaction does not go through to "Complete" status on the user end when coming back to my site from Paypal? I am NOT good with anything technical, but if I have very specific instructions I can usually figure it out. If it's not too complicated :). Thanks in advance. Sarah
  18. Hi guys can you plz help me understand what are these codes for at the bottom of my store footer? I m using the "Foundation skin" so I wonder if I can remove it so it looks neat. Thank you in advance.
  19. Good day I installed v6.2.1 and experienced issues which bsmither kindly assisted me in fixing, but now I cannot log into the Admin Control Panel. It just keeps saying "Security Alert. Possible cross site request Forgery (CSRF), I did insert the admin_xxx but it still will not allow me to log in.
  20. I've received two orders recently that seem odd (they might not be, it may be me!). My store is V6.2.0 One has completed the PayPal transaction OK and I've been paid and this is listed as Processing One has not completed the checkout via PayPal, I've not been paid and this is listed as Pending. The customer did not get an order confirmation email. This seems odd behaviour compared to what happens ordinarily. Any ideas?
  21. Today I recieved a email form the stores email to my admin email that I didn't send my self with some type of russian letters. I'm the only admin. This is some of the email... "SEOcax <[email protected]> escribió a Oportunidades de negocios (Business opps): --------------- рекомендации по продвижению сайта - seorussian.ru" Me email is registered in the stores email log. I'm running latest version. (think I upgrades on the 14th.) All ready changed passwords. Has someone else had this problem? Fixes? recommendations?
  22. Every time I try to login as a customer to test my site, it gives me either a blank page (in Safari) or a HTTP error 500 (in Chrome) when I enter my credentials. Any idea on why this might be? Or how to fix? It might be worth mentioning that I am running 6.1.12, not sure if upgrading will fix the issue. Any and all help is very much appreciated. Thanks.
  23. Since upgrading to 6.2, I've noticed that the google categories for our products have been slowly disappearing. It seems, when you edit an item, although you can select the category, when it's saved the value is cleared. So in effect every time you edit an item the previous category is deleted. As an experiment, I tried using the demo cubecart store on cubecart.com and it does the same thing .. Of course, it could be something I've done. Mike.
  24. This morning from out of nowhere, when trying to add products as well as several other admin tasks I keep getting redirected to the storefront url and the job that I was trying to do doesn't save. This can be adding a product or even trying to view the php info page, its happened when altering shipping rates in AIO Shipping extension too. Nothing else has changed since I last logged in yesterday, I thought it might be the update to 6.1.14 but I did that this morning after having the problems and it still does the same thing??? there is nothing in the error log either. I'm totally puzzled. Any ideas???
  25. I have found an error affecting two different CubeCart installs with different hosts, so I think this may be a bug When choosing the standard Files Backup button, with checkboxes off, the backup proceeds and is created but then it tries to find this file... /admin_ZZZZZZZ/sources/maintenance/indexbackup.inc.php - not found. Where ZZZZZ is a novel admin location - it doesn’t appear to have been used before and doesn’t match the current. In one situation (it may have been a checkbox difference) I was warned about cross-site scripting on the dashboard page It appears as is something is not going well for the Files Backup feature, and could do with looking at by the software development team (I am not that bothered personally, there are other backup methods available)
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