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  1. Hi, Royal Mail is refusing to give access of their Click and Drop API to Al/Cubecart for the development of an integration between Cubecart and Royal Mail Click and Drop. The main issue is apparently the potential resulting cost of support ! Another reason is that small businesses must post more than 100 orders a day. The judgemental error that Royal Mail is making is to look at Cubecart as one small customer rather than a collective of small businesses being our ecommerce platform. The Electronic customs compliance is approaching fast, 1 January 2021 so we must act now to make them change their mind. They gave access to their API to Woocommerce, EKM, Bluepark and all, why not Cubecart ! If you are using Royal Mail for your shipping and would like an integration with Click and Drop, please reply to thread or DM me so that we can send them a list of existing customers they may well lose to competition. Without an integration, they expect us to manually import the data into their system, madness ! Thank you.
  2. I turned "off" my site a few months ago by checking the "Disable Checkout" option. When I now go to uncheck this, it doesn't save the preference. I'm not sure which table this is kept in otherwise I'd use SQL/myPhPAdmin to alter it. However, I think that this may not be unique to this checkbox because I had a similar issue with the "Double Opt-in" checkbox for the Newsletters. So, I think something is stopping me saving presences - any thoughts?
  3. i have updated from 6.4.3 to 6.4.4 and i went to switch from regular site to mobile site on the bottom. after i switched, i tried to switch back but it wont allow me to nor will it switch templates. when i try to go to foundation template it wont load it? any ideas?
  4. Hi, After managing to recover my site Delightful Hair & Beauty to a functional state I have now discovered that when using the Search function I sometimes encounter an ISE 500 error. This seems to be caused by certain words. If you search for 'OSMO' the website functions as expected. However if you search for 'Wella' the ISE can be seen. This happens with other word/letter combinations too. It also happens using the 'Search Product' function in the Admin of the store. Any ideas? I am about to pull my hair out, of which I don't have much left!
  5. I recently upgraded to 6.4.3 and now am having serious issues with 500 errors. Especially when trying to access the Image File Manager in the Admin. I also get it sometimes on the main page of my site but will go if I refresh a few times. I did a backup before upgrading and would like to roll back to 6.4.2. What is the easiest way? Is the file listed in the Backups as 'Cubecart-6.4.3.zip' all the affected files as they were BEFORE the upgrade? Do I just need to extract these to my site? I get the following error when in debug mode....
  6. I work on a Mac and use Safari more often than not, but I have both Chrome and Firefox loaded. I've noticed before and again today, that the two browsers report differently. Today, Chrome informed me via the Admin/dashboard page, that 6.4.3 was available and that PayPal commerce had an update available. Neither of these appear in Safari. From previous experience it may be a few days before Safari shows these things. Whilst its not a big problem, I'd like to understand what causes the problem and what I can do to change it. I'm sure it must be "something" to do with the way the cache works on each of the browsers, but ... An help would be appreciated
  7. Hi All, I upgraded my store from v6.2.8 to v6.4.2 a couple days ago. The upgrade finished without any errors/warnings, and the store appears to be operating OK (I think)...however... I am unable to see any Transaction Logs in the Admin Control Panel. Zero. It's blank. I did use Maintenance > Rebuild > Clear transaction logs PRIOR to the upgrade to 6.4.2. I wanted a clean log and felt the in-built Maintenance tool would do not harm. But since I brought the store back online, I have had a handful of new orders (I only sell digital download products) and I have successfully received the payments in PayPal Business. It appears my customers have also received their emails with the links... BUT... its been really bothering me that I cannot view any transaction log details in Customers > Transaction Logs. Looking at the ccrt database through phpMyAdmin I do see transaction entries in table CubeCart_transactions. I presume this is where the Transaction Logs UI in Admin Control Panel is pulling information from. So question is, if data exists in the table, why is the View not working when I access my store Admin Control Panel? I think the errors below may be what's causing this.... I don't know how to fix them though. 1) In System Error Logs I have these entries... Today, 12:28 File: [settings.index.inc.php] Line: [276] "SELECT SQL_CALC_FOUND_ROWS id FROM `CubeCart_order_summary` WHERE `custom_oid` <> '' LIMIT 1;" - Unknown column 'id' in 'field list' Today, 12:26 File: [orders.transactions.inc.php] Line: [87] "SELECT SQL_CALC_FOUND_ROWS DISTINCT `T`.`order_id`, `T`.`time`, `T`.`amount`, `T`.`gateway`, `T`.`trans_id`, `S`.`id`, `S`.`custom_oid`, `S`.`cart_order_id` FROM `CubeCart_transactions` AS `T` INNER JOIN `CubeCart_order_summary` AS `S` ON `T`.`order_id` = `S`.`cart_order_id` ORDER BY `T`.`time` DESC LIMIT 20 OFFSET 0;" - Unknown column 'S.id' in 'field list' Today, 12:25 File: [settings.index.inc.php] Line: [276] "SELECT SQL_CALC_FOUND_ROWS id FROM `CubeCart_order_summary` WHERE `custom_oid` <> '' LIMIT 1;" - Unknown column 'id' in 'field list' Today, 12:23 File: [orders.transactions.inc.php] Line: [87] "SELECT SQL_CALC_FOUND_ROWS DISTINCT `T`.`order_id`, `T`.`time`, `T`.`amount`, `T`.`gateway`, `T`.`trans_id`, `S`.`id`, `S`.`custom_oid`, `S`.`cart_order_id` FROM `CubeCart_transactions` AS `T` INNER JOIN `CubeCart_order_summary` AS `S` ON `T`.`order_id` = `S`.`cart_order_id` ORDER BY `T`.`time` DESC LIMIT 20 OFFSET 0;" - Unknown column 'S.id' in 'field list' 2) In Maintenance > Database there are some Index related warnings/possible errors that seem to match the System Errors above... <myusername>_ccrt1.CubeCart_order_summary CubeCart_order_summary.id has no key set. Expecting PRIMARY. CubeCart_order_summary.custom_oid has a key type KEY but expecting UNIQUE KEY I'm not savvy at the SQL/database level so I appreciate if anyone has suggestions to fix this problem. My guess is the issue with my missing Transaction Logs has something to do with this Unknown column S.id that is being expected in the order_summary table.
  8. Strangest thing - I upgraded from 6.1.13 to 6.2.9 a little bit ago and my client just noticed that there is no GA feed to his GA account. The really strange part of it is that it isn't an instant drop off. It goes from Feb 2 to Feb 17 in a sharp decline to zero over days. I don't know if the upgrade has anything to do with it or not. If it did, you would think it would have dropped to zero instantly when the upgrade was done. I have diffmerged all of the files to make sure that everything is the same on my installation as the clean version of 6.2.9, including matching my custom skin to the foundation skin with only my css changes the difference. Everything seems to be there. Also, I noticed that Google Tag manager shows no Google Pixel on the site when I go to it in Chrome. I also checked to make sure the element.google_analytics.php file is there in the skin templates file. Not sure where to start looking for this.
  9. I am unable to find the answer and I have found similar issues but their fix has not worked for me. I am sorry if this issue has been solved with others. I just cant seem to find it. I have added the All in One Shipping Module and the PayPal Commerce Platform and they seem to be working until it is time to check out. When on the shopping basket page there is the option to choose “to continue to secure checkout” or “PayPal Checkout”. If customers select the PayPal Checkout a pop-up opens to allow payment to be made. The problem is that when customers choose this route, the shipping charges are not calculated in. If they chose to click the “to continue to secure checkout” shipping charges are added appropriately. I have gone into the PayPal area and I have set shipping charges and set the shipping charges in the All in One Shipping Module. I have searched for days and I am unable to find a fix. Please can someone assist me? I am unable to figure out how to delete this PayPal Button until after this shopping basket step. Thank you in advance for your assistance and time.
  10. my contact us form is not working. i cannot send emails to myself through it. it says --- The following errors were detected: There was an error sending your message, please try again. any ideas what it might be. i am using karuto
  11. Hi all, Can someone help advise me as I am trying to get the presentation right, if you look at https://enterprisinggifts.co.uk/ you will see there is a big space underneath the search bar after insert my logo so the site does not look professional. How can I alter this to look better? Also I would like to contribute to Cubecart by sharing the code for the colour scheme used in the foundation theme, where can this be shared?
  12. I have issue with the e-Trend Template, I updated it today but still the server blocked my IP again they send me the 2 logs files bellow === [Thu Jul 02 17:08:16.951118 2020] [:error] [pid 4676:tid 46936274851584] [client 172.58.236.124:36832] [client 172.58.236.124] ModSecurity: Access denied with code 403 (phase 1). Matched phrase "-h" at MATCHED_VAR. [file "/etc/apache2/conf.d/modsec_vendor_configs/comodo_apache/22_PHP_PHPGen.conf"] [line "19"] [id "220030"] [rev "4"] [msg "COMODO WAF: Vulnerability in PHP before 5.3.12 and 5.4.x before 5.4.2 (CVE-2012-1823)||mec4d.net|F|2"] [severity "CRITICAL"] [hostname "mec4d.net"] [uri "/store/skins/e-trend/icomoon/fonts/icomoon.woff"] [unique_id "Xv5MwGohopEy8ddQqPnNsQAAAAY"], referer: http://mec4d.net/store/skins/e-trend/icomoon/style.css === Apache-Error: [file "apache2_util.c"] [line 271] [level 3] [client 69.126.218.76] ModSecurity: Access denied with code 403 (phase 1). Matched phrase "-h" at MATCHED_VAR. [file "/etc/apache2/conf.d/modsec_vendor_configs/comodo_apache/22_PHP_PHPGen.conf"] [line "19"] [id "220030"] [rev "4"] [msg "COMODO WAF: Vulnerability in PHP before 5.3.12 and 5.4.x before 5.4.2 (CVE-2012-1823)||www.mec4d.net|F|2"] [severity "CRITICAL"] [hostname "www.mec4d.net"] [uri "/store/skins/e-trend/icomoon/fonts/icomoon.ttf"] [unique_id "Xv9fxOSSnojUdKRt3klPbQAAAFI"] === The IP was blocked with the code 403. Mod Security scans for violations of the rules it has set. If an action occurs that violates one of these rules, the server will throw a 406 error and the IP address will be blocked if there is continuous request in an interval. The rule ID 220030 was triggered for your account and then the IP address is blocked in the server firewall. Since these Modsecurity rules are human made, there will be some faults with it and block such genuine requests, which matches the pattern in the URL. the problem is that my IP address is blocked for the error code 403. Mod Security scans for violations of the rules it has set. If an action occurs that violates one of these rules, the server will throw a 403 error and the IP address will be blocked if there is continuous request in an interval.And the URL with which it got triggered is the style.css from the e-Trend Template the style.css code @font-face { font-family : 'icomoon'; src : url("fonts/icomoon.eot?-hwvopr"); src : url("fonts/icomoon.eot?#iefix-hwvopr") format('embedded-opentype'), url("fonts/icomoon.woff?-hwvopr") format('woff'), url("fonts/icomoon.ttf?-hwvopr") format('truetype'), url("fonts/icomoon.svg?-hwvopr#icomoon") format('svg'); font-weight : normal; font-style : normal; } .icon { font-family : 'icomoon'; font-style : normal; font-weight : normal; font-variant : normal; text-transform : none; line-height : 1; } .icon-basket:before { content : "\e600"; } .icon-open:before { content : "\e601"; } .icon-sale:before { content : "\e602"; } .icon-envelope:before { content : "\e628"; } .icon-phone:before { content : "\e603"; } .icon-mobile:before { content : "\e61f"; } .icon-directions:before { content : "\e604"; } .icon-paperplane:before { content : "\e605"; } .icon-house:before { content : "\e606"; } .icon-search:before { content : "\e607"; } .icon-cog:before { content : "\e608"; } .icon-tag:before { content : "\e609"; } .icon-newspaper:before { content : "\e620"; } .icon-creditcard:before { content : "\e60a"; } .icon-cart:before { content : "\e60b"; } .icon-box:before { content : "\e60c"; } .icon-lock:before { content : "\e60d"; } .icon-lock-open:before { content : "\e60e"; } .icon-logout:before { content : "\e60f"; } .icon-login:before { content : "\e610"; } .icon-tick:before { content : "\e611"; } .icon-cross:before { content : "\e612"; } .icon-minus:before { content : "\e613"; } .icon-plus:before { content : "\e614"; } .icon-cross2:before { content : "\e615"; } .icon-info:before { content : "\e616"; } .icon-help:before { content : "\e617"; } .icon-warning:before { content : "\e618"; } .icon-cycle:before { content : "\e619"; } .icon-list:before { content : "\e61a"; } .icon-arrow-left:before { content : "\e61b"; } .icon-arrow-down:before { content : "\e61c"; } .icon-arrow-up:before { content : "\e61d"; } .icon-arrow-right:before { content : "\e61e"; } .icon-gift:before { content : "\e624"; } .icon-star:before { content : "\e625"; } .icon-star2:before { content : "\e626"; } .icon-star3:before { content : "\e627"; } I validated the code and everything looks fine , I removed 2 errors I don't know what else to do with it I am desperate, all my customers get blocked once they visit the store more than once it. is frustrating Thanks for your help in advance Cath
  13. Cubecart version 6.2.4 PHP version 7.2.31 I have an issue with my store. I've just discovered that for products with options the stock levels are being ignored and a customer can enter any quantity and purchase them. For products without options the stock level is being respected and an over-quantity order is correctly limited to whatever the stock level is. On the options pages I have checked "Use stock level" next to the relevant options in the matrx, with the stock level entered there too. I'm not sure if this is relevant, but I'm also getting the following error recurring in the error_log: [20-Jun-2020 15:45:39 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/tvcommco/public_html/store/classes/db/database.class.php on line 692 [20-Jun-2020 15:45:46 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/tvcommco/public_html/store/classes/db/database.class.php on line 692 [20-Jun-2020 15:47:08 UTC] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/tvcommco/public_html/store/classes/db/database.class.php on line 692 Any help gratefully received! Thank you, Andy. PS. I can edit PHP but I have no clue how it works
  14. When I enter the address of my admin login to CubeCart the browser just comes up with a blank screen. Store pages come up fine and only having problems with admin. Any suggestions on how this can be resolved. Have tried in Firefox, Chrome and Edge.
  15. I recently install a skin and then got this error and cannot see how to fix it. /classes/config.class.php:357 - Config write size error: config My website is on shared hosting so I'm not sure what level I can get to. Any help would be appreciated.
  16. Latest download, new install. When filling out the registration form, when clicking the "Register" button (or the "Secure Checkout" button, on page 2 of the checkout process), nothing happens. Nothing at all. In Developer Tools, there's no network activity, no errors or notices in the console. I input $("#registration_form").trigger('submit'); into the console, but the form doesn't submit I just get back a jQuery reference _.fn.init [form#registration_form, context: document, selector: "#registration_form"] which makes me wonder if there's some jQuery override happening on the submit event that sinks the event and returns the form object. I'm so close to done and ready to go live, but this issue has me completely stumped. Please help! EDIT: I tracked the problem down to skins/mySkin/js/vendor/jquery.validate.js, on or about line 108 in this section: if ( validator.form() ) { if ( validator.pendingRequest) { << THIS LINE HERE IS THE PROBLEM validator.formSubmitted = true; return false; } return handle(); } else { validator.focusInvalid(); return false; } validator.pendingRequest is always 1. If I negate that if statement with && false the form submits correctly. Naturally, disabling whatever form validation is going on is not the best course of action, but pendingRequest is set to one and never changed through the validation process. So what gives? EDIT: upgraded jquery.validate.js to version 1.9. Same issue. EDIT: Finally tracked down the issue, it's a problem inside jquery.validate.js. Starting at line 1535 you get $.ajax( $.extend( true, { mode: "abort", port: "validate" + element.name, dataType: "json", data: data, context: validator.currentForm, success: function( response ) { var valid = response === true || response === "true", errors, message, submitted; validator.settings.messages[ element.name ][ method ] = previous.originalMessage; if ( valid ) { submitted = validator.formSubmitted; validator.resetInternals(); validator.toHide = validator.errorsFor( element ); validator.formSubmitted = submitted; validator.successList.push( element ); validator.invalid[ element.name ] = false; validator.showErrors(); } else { errors = {}; message = response || validator.defaultMessage( element, { method: method, parameters: value } ); errors[ element.name ] = previous.message = message; validator.invalid[ element.name ] = true; validator.showErrors( errors ); } previous.valid = valid; validator.stopRequest( element, valid ); // << THIS RIGHT HERE IS WHAT WE NEED TO HAPPEN } }, param ) ); The line "validate.stopRequest" is what should remove the validated elements from the stack, but it doesn't because the success method never fires. The validation is called more than a dozen times, returns a status of [canceled] until the very last time (returning a status of 200), but the success method doesn't fire, ever. It is only by adding this method to the object: complete: function(response){if(typeof response.responseText != 'undefined'){validator.stopRequest( element, (response.responseText == 'true') )};}, the the form will actually submit. I tried replacing the "success" method with "complete", but that doesn't work either. It's only when they are there together that it works. I don't understand.
  17. Kez

    Kerrie

    Hi, I manage a little site using cubecart for my boss. tinoneeorchids.com When entering the estore we now get the following message; Warning: mysqli::mysqli(): (HY000/1275): Server is running in --secure-auth mode, but 'tin20440_cube'@'localhost' has a password in the old format; please change the password to the new format in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 33 Warning: mysqli_options(): Couldn't fetch mysqli in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 35 Fatal error: Server is running in --secure-auth mode, but 'tin20440_cube'@'localhost' has a password in the old format; please change the password to the new format in /home/tin20440/public_html/shop/classes/db/mysqli.class.php on line 38 What is the "new format" for a password & how do I fix this? I know I haven't updated Cubecart recently either. My knowledge is very limited when it comes to sql's. Any help appreciated. Cheers, Kerrie
  18. A client in California has alerted me that his store is not correctly calculating sales tax. I checked it and he is correct. He said it started happening after the upgrade to 6.2.9. I checked his tax rate setup and his zones and all appears to be done correctly. He has it to calculate on items and shipping. CA sales tax is 9% and it appears that it is calculating a fraction of a percent over that. The amount of error seems to depend upon the size of the total order. Anyone else experience this or have any idea where I should start looking? It all should be pretty straightforward so I am not sure how this can happen. I thought maybe it was because some products are discounted but when I do the math without the discount it is still off. Example is attached that shows an incorrect tax, it should be $25.15. Thanks for any help or ideas of where to go to try to track this down.
  19. Just updated our Cubecart store from 622 to 628. The admin side of the store is working OK, but the store is not visible. Nothing is apparently delivered to the browser. I have just made a brand new fresh installation of 628 on the same server, and this installation has the same problem. I have also tried a full clean install on a different web host, and again the same problem - a blank storefront. Getting this system error: [<strong>Exception</strong>] /domain.co.uk/cc628/includes/lib/smarty/filters/HTMLMinify.smarty.php:166 - syntax error, unexpected ';'
  20. Hey all, I'm having trouble using the order print icon in the Admin Panel. I get a 403 error (valid request but server refuses to respond) Any idea's on what would cause this behavior? Thanks. -- Yarnell
  21. Hi, I am sure this has been experienced before. Firefox is not loading CubeCart 6 store properly compared to Internet Explorer and Chrome browsers. For instance if you add/buy product it won't show up, or shows up for a mil-second and gets concealed by Firefox in "your shopping basket" page. Or what is "1. Basket" which is 1st page in the checkout process; nor it will show the product added in the "2. Checkout" page, albeit the the product is actually in the basket and the shop reacts normally only that it is not showing product in the checkout pages. The small basket logo at the top right corner indicates the added product with the price tag properly. Also the Firefox won't align products in a grid view, rather showing them in rows only, which is note the case with IE and Chrome. Any help would be appreciated, Luke
  22. I have just had a query from a customer asking about a recaptcha issue which I think I have fixed by selecting Invisible Recaptcha. Doing this I was able to process a sale. But when I finished with paypal and selected the option to go back to the website, I got the following warning - image attached - and noticed that the item was still in my cart, appearing not to have been purchased/sale completed. I have had a couple of people query this with me, but I do get the order and the $$ in paypal, so I haven't taken much notice - I probably should have. I had an initial issue when my store was upgraded in that it wasn't set up properly with paypal (the upgrade was done by cubecart and seemed to be rectified by them also, months later when I flagged it with them ). Can anyone shed some light on this issue? Is there a reason why the transaction does not go through to "Complete" status on the user end when coming back to my site from Paypal? I am NOT good with anything technical, but if I have very specific instructions I can usually figure it out. If it's not too complicated :). Thanks in advance. Sarah
  23. Hi guys can you plz help me understand what are these codes for at the bottom of my store footer? I m using the "Foundation skin" so I wonder if I can remove it so it looks neat. Thank you in advance.
  24. Good day I installed v6.2.1 and experienced issues which bsmither kindly assisted me in fixing, but now I cannot log into the Admin Control Panel. It just keeps saying "Security Alert. Possible cross site request Forgery (CSRF), I did insert the admin_xxx but it still will not allow me to log in.
  25. I've received two orders recently that seem odd (they might not be, it may be me!). My store is V6.2.0 One has completed the PayPal transaction OK and I've been paid and this is listed as Processing One has not completed the checkout via PayPal, I've not been paid and this is listed as Pending. The customer did not get an order confirmation email. This seems odd behaviour compared to what happens ordinarily. Any ideas?
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