deansus

Thank you for your advice We pay for the hosting yearly and it not due until June this year so thats differently not the problem . We were originally with a really good ( small ) company that got sold then sold again. I guess we are now just a number and not a client . I used to have access to the Cpanel but along the way its been changed by someone and we have not been given the details. I will call them next week to get all our info for the Cpanel as I'm sure it belongs to me then just change hosting company i guess Its been frustrating as I'm not that good with all this stuff Thanks Again Dean

Hi We are currently running cube cart version 4 and didn't know about the switch of in February We became aware of it when it happened and have since not been able to log into our admin . When trying to log in we get Software License Error #8 Software License Key has been disabled. Status: includes/extra folder exists and is writable. includes/extra/key.php doesn't exist! Note: The key.php file can be deleted at anytime and the store will attempt to regenerate it. Your software license key is held in the includes/global.inc.php file. We have contacted the people that host our site several times but they are just not interested in helping us sort this out ( but are happy to take our hosting fees ) I like to change our hosting account but don't have any of the cpanel url or passwords as it looks like they have changed this . Can anyone help / or advise what i should or can do to be able to resolve this problem . All i have is I do have access to the domain name with passwords Thanks in advance Dean Solution: Please contact our sales staff and they will investigate this for you.