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Showing results for tags 'email notifications'.
Guest posted a topic in Technical HelpHi there, I already had a slight suspicion about it, but this week it was confirmed. I don't get email notifications when a customer has placed an order in my shop. And I did receive them before. I checked my admin user, which is of course me, and it says that receiving order email notifications are enabled. Does anyone have any ideas what this could be? Do I need to change a file perhaps? I have the latest version of cubecart. Also, I haven't been working on my shop recently so I am not sure when this bug (if it is a bug) creeped in :S Maybe with the last update, but I am guessing here. I know that the notifications worked before. Hopefully someone can help me with this. Thanks in advance! Kind Regards, Miriam
Hi This is a CC3 issue - I don't want to upgrade to 4 or 5 if I can help it as these three stores have been running absolutely fine on 3 and they have mods which I don't think will work in later versions. The prob is, all of a sudden, on all three stores (all on 1and1 hosting) customers have stopped getting order notifications. I know on later versions, emails are only sent to the customer when the order is changed to processing, but with this version (3.0.17) emails have always gone as soon as the order is placed - and if you change the order status, a seperate email is sent (if you tick the box) to inform the client of the change only, and this doesn't send the email order confirmation. So, for some reason, customers are no longer getting a confirmation email. Absolutely nothing has changed, and everything else works fine. It's the email() option that is being used - and this isn't a problem with the host, as we're using the same email option on wordpress sites on the same host. Any ideas would be greatly appreciated Thanks