Guest Oyvind Posted October 31, 2005 Share Posted October 31, 2005 Hi, I`m having problems getting cubecart running properly. When I try to submit a order, I get the following error message: Sorry, your order failed! Anyone know how I can find our why the order failed ? I`m using e-way as my gateway, And I using a unregistered version of cubecart 3.04 installed by fantastico. Any tips is appreciated. Thanks. Oyvind. Quote Link to comment Share on other sites More sharing options...
Guest toppair Posted November 7, 2005 Share Posted November 7, 2005 I have the same error. Customer Completes Paypal checkout gets an email confirming the sale. Clicks return to merchant and then you see the error. Order Failed. I'm running the 3.5. I read that this is fixed in 3.5 Quote Link to comment Share on other sites More sharing options...
Guest estelle Posted November 7, 2005 Share Posted November 7, 2005 Please make absolutely sure that your PayPal settings are correct. These were discussed in various posts in Sir William's PayPal Fix topic. Quote Link to comment Share on other sites More sharing options...
Guest toppair Posted November 7, 2005 Share Posted November 7, 2005 Estelle I'm have gone trough all his stuff but it's all for Paypal Pro. I'm getting this error under paypal IPN. Being in canada you can't use PP Pro. Quote Link to comment Share on other sites More sharing options...
Guest estelle Posted November 7, 2005 Share Posted November 7, 2005 PayPal Pro? No, this nice big chunky thread is for PayPal IPN. Please read through the whole thread and make sure you have done everything suggested. And then if you still have problems, post at the bottom of that thread and we'll help as best we can ;) Quote Link to comment Share on other sites More sharing options...
Guest Oyvind Posted November 8, 2005 Share Posted November 8, 2005 I have upgraded to 3.05, and I have still the same problem: "Sorry, your order failed!" Does CubeCart create a log enywhere ? I have no clue what is going wrong, I dont even know if information gets past on to the gateway (e-way). Any ideas anyone ? Quote Link to comment Share on other sites More sharing options...
Guest estelle Posted November 8, 2005 Share Posted November 8, 2005 CubeCart does not create a log. If you have upgraded to 3.0.5, and you are still having problems, then it may be that your PayPal settings are wrong. Please read through the link I put in my previous post, and read through *every* post in that link. E.g. do you have multiple email addresses linked with your PayPal account? If so, you will need to make sure that your primary email address is setup in CubeCart. This, and many more PayPal settings are discussed in that thread. Thank you. Quote Link to comment Share on other sites More sharing options...
Guest Oyvind Posted November 8, 2005 Share Posted November 8, 2005 I`m not using PayPal, I`m using eway. Oyvind. Quote Link to comment Share on other sites More sharing options...
Guest estelle Posted November 8, 2005 Share Posted November 8, 2005 Okay, well I've never used that payment gateway so I can't help you with it, sorry! I've only used PayPal. Quote Link to comment Share on other sites More sharing options...
Guest Posted November 8, 2005 Share Posted November 8, 2005 The concepts are the same with all payment gateways. A user chooses a gateway, the store sends info on the purchase to the gateway processor. The user pays the processor. The processor sends payment confirmation back to the store (in the background). Most gateways require the store to confirm proper receipt of the payment. The user is then sent back to an order confirmation page at the store where it attempts to verify whether the order was paid for or not. So if for some reason the gateway processor and the store do not talk properly together and confirm payment, the order is not marked as paid and status changed to processing. Hope this helps. You need to confirm proper communication between your store and your processor. :huh: Quote Link to comment Share on other sites More sharing options...
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