Guest creis60 Posted March 6, 2006 Share Posted March 6, 2006 I just purchased a license for this software, and whenever I type in the URL to the shop, I am redirected to this site! Why is this, and what should I do? Quote Link to comment Share on other sites More sharing options...
roban Posted March 6, 2006 Share Posted March 6, 2006 what is the url of your store Quote Link to comment Share on other sites More sharing options...
jerseyjoe Posted March 6, 2006 Share Posted March 6, 2006 I just purchased a license for this software, and whenever I type in the URL to the shop, I am redirected to this site! Why is this, and what should I do?Solving a problem starts with reproducing it. Until you provide the URL, that's not possible. Quote Link to comment Share on other sites More sharing options...
Guest creis60 Posted March 6, 2006 Share Posted March 6, 2006 I just purchased a license for this software, and whenever I type in the URL to the shop, I am redirected to this site! Why is this, and what should I do?Solving a problem starts with reproducing it. Until you provide the URL, that's not possible. the URL is http://www.digigals.com/index.php Quote Link to comment Share on other sites More sharing options...
jerseyjoe Posted March 6, 2006 Share Posted March 6, 2006 the URL is http://www.digigals.com/index.phpMaybe this is the problem? You have two files in the root on your server. One is index.htm. The other is index.php. I also supect that you only uploaded the CC files to the server but did not actually install them. Here's why I think that. When you browse for http://www.digigals.com/ it opens the index.htm and gives you that page. That's because that's how the default works. I suspect that when you browse for the specific page http://www.digigals.com/index.php, the server offers the index.PHP page but it is not the page for the store but the CC page. If you installed the store, there should not be two index.xxx files in the root directory. Let us know what you find? Quote Link to comment Share on other sites More sharing options...
Guest creis60 Posted March 6, 2006 Share Posted March 6, 2006 the URL is http://www.digigals.com/index.phpMaybe this is the problem? You have two files in the root on your server. One is index.htm. The other is index.php. I also supect that you only uploaded the CC files to the server but did not actually install them. Here's why I think that. When you browse for http://www.digigals.com/ it opens the index.htm and gives you that page. That's because that's how the default works. I suspect that when you browse for the specific page http://www.digigals.com/index.php, the server offers the index.PHP page but it is not the page for the store but the CC page. If you installed the store, there should not be two index.xxx files in the root directory. Let us know what you find? Okay, I deleted ALL the CC files off the server, and uploaded CC to the directory "SHOP" Set permissions, and ran the admin program. Everything went fine. BUT, the software is STILL redirecting itself to this website. And after creating a catagory, uploading images, etc. I am unable to go "live" The shop will not go "online" even when I arrow down to a "YES" and update the settings. I am unable to edit the "OFFLINE MESSAGE" as well. I still have not recieved the RESET Registration key and frustration is setting in!!. Quote Link to comment Share on other sites More sharing options...
jerseyjoe Posted March 6, 2006 Share Posted March 6, 2006 I'll takea look at your server if you'll trust me with the access codes. If so, send them in a PM. Joe Quote Link to comment Share on other sites More sharing options...
Guest creis60 Posted March 7, 2006 Share Posted March 7, 2006 I'll takea look at your server if you'll trust me with the access codes. If so, send them in a PM. Joe Hi Joe, you have a PM Quote Link to comment Share on other sites More sharing options...
jerseyjoe Posted March 7, 2006 Share Posted March 7, 2006 OK - I looked and didn't see anything that I recognize as causing this truly weird problem. My oh-so-clever guess was totally wrong. Please change your passwords now that I have logged out? The cart is licensed so I suggest you open a support ticket. They are handled out of England so it won't be seen until the sun comes up there. Wish I could have been more helpful. Joe Quote Link to comment Share on other sites More sharing options...
Guest creis60 Posted March 7, 2006 Share Posted March 7, 2006 OK - I looked and didn't see anything that I recognize as causing this truly weird problem. My oh-so-clever guess was totally wrong. Please change your passwords now that I have logged out? The cart is licensed so I suggest you open a support ticket. They are handled out of England so it won't be seen until the sun comes up there. Wish I could have been more helpful. Joe Thanks Joe, I submitted a ticket. ;) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.