Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 My customer emailed me with this email: Providence Book Source: Tried to order 4 books: Benjamin West and his cat Grimalkin FACE005 ∞ $13.50 $54.00 - Remove Item Subtotal: $54.00 Tax: n/a Checkout says no shipping setup for United States and won't proceed. Do you have these in stock and how much will shipping be? Thanks, David What has gone wrong? I posted this question on the .org site but no responses. Is this the right site for this post? Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 Have you confirmed it by testing the process? Quote Link to comment Share on other sites More sharing options...
Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 Have you confirmed it by testing the process? Yes I just tested it again. If you like you can test it too. It will not get past the first screen where you confirm your order Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 What shipping method are you using, and what are the settings? I'm not a shipping expert by any means, but the more information you can provide the better. Quote Link to comment Share on other sites More sharing options...
Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 I am using UPS And I have Ground , and Canada ?Direct? enabled, not offering other UPS Shipping methods. Just those 2 Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 I've changed a test store to US config, and reproduced the message, but not able to get it to work with fiddling with the UPS options. I've changed the State settings to Georgia, and country to United States. Logged in as a US based customer in my test store. I've entered your "Store Post/Zip Code" into the UPS module, used CP for the packaging, and enabled all the shipping options. Not a lot of country specific information in there. What else does it check for? Maybe there is someone more familiar with UPS who can help. Quote Link to comment Share on other sites More sharing options...
Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 I am at a complete loss here. I am a rookie too, so I may not be answering you effectively. Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 Have you entered a product weight? I've just done this and it has gone through. Quote Link to comment Share on other sites More sharing options...
Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 I had thought about that, but didn't do anything. I will check it out. If this is the case, I have alot of work to do :) Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 After a little research UPS has a weight limit of 150 pounds. So there must be an entry in there for the cart to continue. Quote Link to comment Share on other sites More sharing options...
Guest providencebooks Posted September 6, 2006 Share Posted September 6, 2006 You are a life saver......Thank you :) Quote Link to comment Share on other sites More sharing options...
Robsta Posted September 6, 2006 Share Posted September 6, 2006 You are a life saver......Thank you Glad to be of help. :D Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.