Guest Posted October 7, 2006 Share Posted October 7, 2006 Can anyone help me I have done a few 1p test buys on my website through paypal and the payments goes through fine then it comes back to my site telling me I have to log in for confirmation then when I have logged in I get this message: Confirmation Screen Basket » Address » Payment » Complete Sorry, your order failed! You can attempt to purchase your basket contents again below: But when I check my account it shows the order there and paid for??? I have had a lot of hits on my site and I am afraid that customers will be put off by this can anyone help please ROXY SHOP SOFTWARE Quote Link to comment Share on other sites More sharing options...
Guest Posted November 13, 2006 Share Posted November 13, 2006 I have exactly the same issue but mine is with EGOLD. I'm getting the same message. Can anyone please help me? Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 Mee to i have the same problem with paypal but i dont have to re-log on just when it returns to the shop says order failed but everyone gets a e-mail saying it worked! Quote Link to comment Share on other sites More sharing options...
vokf Posted November 13, 2006 Share Posted November 13, 2006 Can anyone help me I have done a few 1p test buys on my website through paypal and the payments goes through fine then it comes back to my site telling me I have to log in for confirmation then when I have logged in I get this message: Confirmation Screen Basket » Address » Payment » Complete Sorry, your order failed! You can attempt to purchase your basket contents again below: But when I check my account it shows the order there and paid for??? I have had a lot of hits on my site and I am afraid that customers will be put off by this can anyone help please ROXY SHOP SOFTWARE What version of CC are you running? The recent versions have all the previous fixes applied, and providing you set-up PayPal correctly, you shouldn't get this problem. There are lots of posts about this (did you search these forums?)- and most problems are to do with config (PayPal and CC). If you installed CC via Fantastico, ensure your /includes/global.inc.php has a www before your site url. Double check your return URL is correct. If you don't need IPN, I suggest turning it off. I manually check each payment/order, so IPN is a bit redundant. There is an excellent tutorial on www.cubecart.org which will tell you things to check. Jason Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 im using cube cart v3.0.14 the latest version i installed it via the install program that came with cubecart direct from there site so not sure about Fantastico it was a clean 3.0.14 install and have checked the www part and thats there and the ipn url is fine also this is really weird im off to cubecart.org to have a look for what you said about neil Can anyone help me I have done a few 1p test buys on my website through paypal and the payments goes through fine then it comes back to my site telling me I have to log in for confirmation then when I have logged in I get this message: Confirmation Screen Basket » Address » Payment » Complete Sorry, your order failed! You can attempt to purchase your basket contents again below: But when I check my account it shows the order there and paid for??? I have had a lot of hits on my site and I am afraid that customers will be put off by this can anyone help please ROXY SHOP SOFTWARE What version of CC are you running? The recent versions have all the previous fixes applied, and providing you set-up PayPal correctly, you shouldn't get this problem. There are lots of posts about this (did you search these forums?)- and most problems are to do with config (PayPal and CC). If you installed CC via Fantastico, ensure your /includes/global.inc.php has a www before your site url. Double check your return URL is correct. If you don't need IPN, I suggest turning it off. I manually check each payment/order, so IPN is a bit redundant. There is an excellent tutorial on www.cubecart.org which will tell you things to check. Jason Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 Just turned off ipn and it still goes back to the cart with order failed! Can anyone help me I have done a few 1p test buys on my website through paypal and the payments goes through fine then it comes back to my site telling me I have to log in for confirmation then when I have logged in I get this message: Confirmation Screen Basket » Address » Payment » Complete Sorry, your order failed! You can attempt to purchase your basket contents again below: But when I check my account it shows the order there and paid for??? I have had a lot of hits on my site and I am afraid that customers will be put off by this can anyone help please ROXY SHOP SOFTWARE What version of CC are you running? The recent versions have all the previous fixes applied, and providing you set-up PayPal correctly, you shouldn't get this problem. There are lots of posts about this (did you search these forums?)- and most problems are to do with config (PayPal and CC). If you installed CC via Fantastico, ensure your /includes/global.inc.php has a www before your site url. Double check your return URL is correct. If you don't need IPN, I suggest turning it off. I manually check each payment/order, so IPN is a bit redundant. There is an excellent tutorial on www.cubecart.org which will tell you things to check. Jason Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 I have done that and triple checked all the settings in paypal and also in CubeCart but i have now found a fix to the problem WAHOO im just posting it in the gateway forum and cubecart general support forum as it fixed it for me and another persons site also so worth a try i guess! Check that the email address you have entered in your CubeCart PayPal setup is also set as your PRIMARY email address in your PayPal profile. Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 http://www.cubecart.com/site/forums/index....showtopic=23587 thats the fix i used there ;-) Quote Link to comment Share on other sites More sharing options...
Guest Posted November 13, 2006 Share Posted November 13, 2006 http://www.cubecart.com/site/forums/index....showtopic=23587 thats the fix i used there ;-) removed? Quote Link to comment Share on other sites More sharing options...
Guest foto-time Posted November 13, 2006 Share Posted November 13, 2006 yer i got told off about putting links in here! sux eh! well hope i dont get told off about this also!!! go to cubecart > cubecart version 3 < payment gateway support then look for the topic title Paypal Order Failed on return to cube cart FIX !!!! and that will be it its showtopic=23584 if thats any help without all the link info included! http://www.cubecart.com/site/forums/index....showtopic=23587 thats the fix i used there ;-) removed? Quote Link to comment Share on other sites More sharing options...
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