Guest coopersita Posted November 12, 2007 Share Posted November 12, 2007 Sorry for keep asking basic questions (is there a manual, by the way?) When I place an order through paypal, the order remains as "pending". Do orders have to always be changed manually to "processing"? Or is my paypal gateway not working properly? Does it make a difference whether the item has to be shipped or if it's digital? Thanks Quote Link to comment Share on other sites More sharing options...
vokf Posted November 12, 2007 Share Posted November 12, 2007 Hi, "Pending" means Pending payment. If you're using PayPal IPN (as opposed to PayPal Standard), then something isn't working correctly! If you're shipping physical items (books, toys etc), then this may not be a big deal - you can manually check you've received payment, and then change the status to processing. If you're selling digital goods (mp3, ebooks etc), then your customers will have to wait until you set the order status to Processing before they can download their goods. PayPal IPN can be a pain to set-up, there are various tutorials on here, and on www.cubecartforums.org I personally use this, and it works 100% for me (and gives a nice log of transactions): http://www.cubecart.com/site/forums/index....showtopic=15202 Please read some of the more recent posts, and remember that you'll need to set the location of the log file correctly (otherwise you won't see whats going on!) If you're selling physical items only, this isn't such a big deal - you should check your PayPal account before shipping anything. Jason Quote Link to comment Share on other sites More sharing options...
Guest coopersita Posted November 12, 2007 Share Posted November 12, 2007 Sorry, but I'm still having trouble understanding the different Paypal gateways... Do I need a special kind of account for using Paypal IPN? I only have a Business account. I did what this thread (the pinned thread on the Paypal forum) said: http://www.cubecart.com/site/forums/index....showtopic=21974 What's the difference between doing that and Paypal standard? Or is that Paypal standard? The pending thing is not a big deal, since the store will only have physical goods, but I'd love it to work better. Thanks Quote Link to comment Share on other sites More sharing options...
vokf Posted November 12, 2007 Share Posted November 12, 2007 IPN is just a bit of added technology - so your Business account is fine. What ever PayPal system you use (IPN or Standard), the customer should be returned to your store with no error messages. The customer should be billed correctly, and you should receive payment notification from PayPal. The only difference between IPN and Standard is that the store changes the order status. If the details in the link you've listed work for you - great :-) Jason Quote Link to comment Share on other sites More sharing options...
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